Glovo Reviews 

If I could have put less than one star I would have, ordered Asia food, it got delivered but it was not our order, sent messages last night, n all day today, no refund given, and no meal last night, they are way beyond awful, please don’t use this app, the couriers are rubbish..

Lately I almost never use the app. The quality dropped. Pretty much every time I order something it says it will arrive at X hour, and then the delivery time changes multiple times. You end up waiting for a while, but on the app it says your order is on time. Of course - because they constantly update the delivery time to the newly possible one… extremely frustrating. Especially if you’re in a rush. Now I barely use it and if I do - it’s when I’m not in a rush. And even then - I know that unless I contact the support team, my order won’t be delivered in short amount of time. This, plus the ridiculous fees they charge is just outrageous…

They are not responsible for what they deliver. Receive a wrong item and their support will tell you to go to the shop yourself and change it. Even for premium accounts!

Glovo is the dung of the earth in their thieving ways charging for items that are not complete in grocery orders and sending out partial orders such as a half chicken versus your order showing a whole chicken paid for. When you expose and complain, they throw you a bone for a Euro or so off the next order and then ask for a review after such poor service. When you don't give a review they will internally sabotage your account to where your card of choice suddenly doesn't approve even though it's confirmed that your credit or banking cards are in tactics and being used at other locations in Spain. This has happened in Sevilla and Madrid. I won't be traveling back to either empty location and permanently deleted Glovo. Steer clear of this company.

They will not help you for you orders
Scam

The worst experience ever.
Disappointed with the service. My order was not delivered and my 74 euros were not refunded. The support team stopped responding to my messages.

As a first time user, it felt aa a scam! I ordered at my hotel where I was staying in Madrid, specifying the name of the hotel in my address. I went downstairs while the app was saying "40 seconds to pick up" and as I reached down, it got cancelled immediately. There were other glovo guys waiting and no one had my order. I immediately reported it to their help chat, to receive a template response. I lost my money and never received the order, and left my kid sleep hungry because of them.

Scam! Ordered day before, canceled on last minutes of delivery! No information or support or apology! Horrible.

I have just ordered a pizza. In the glovo app est. arrival time was saying in 30 min. 40 min. After still the pizza was waiting to be picked up then i cancelled my order. Now they say according to bla bla, we cant refund the amount. No product no refund. I dont know if it is legal. Disappointing

IT IS SCAM ...
the products are not available.
they just use your credit card details.

Too many hidden fees!! I understand paying for delivery if I'm not subscribed to glovo prime.... but why charge me EXTRA fees for a smaller order?? I am one person living on my own!! I cant order three meals can I?? If I'm PAYING for the delivery, it shouldn't matter how many items I am buying!! Food which comes to 9 euros ends up being 17 euros after all the extra fees are added. I just cancel it and haven't used the app in months. I'm not paying double for ONE meal.

Always missing things
Very nice support. But it's not them

It's a scam. I never registered for their membership (or if i did it was a misclick), but they charged me for 1 year without ever telling me.
So i paid 12 times (12 months) without ever using their services during that period of time.
Also during that period they never sent me an email to confirm subscription or anything like that.
This goes against all the laws that protect consumers but they dont care and refused to refund me.

Me and my partner ordered Indian to our hotel in Benidorm. We see all these bad reviews after paying for our order and was quite worried tbh. But our order turned up just on time. was a different courier to the picture but didn’t effect the service or food. I’m glad it turned up and the food was nice, and hot too.

Stay away, they are THIEFS! They did not deliver the ordered items multiple times and refused to refund with an annoying template message.
They recently don't do live customer service anymore because the easier way to escape responsibility is to hide behind a template. You may lose your nerves and deal with gov. İnstitutions yo hand complaint against them. Glove is stealing money shamelessly.

Same experience as a lot of users here. In Madrid city center. I ordered food and never receive it, but int the app it appears as delivered. Really feels like a scam.
I contacted my bank to try and demand a refund, because customers service of glovo is simply a joke.

Never order here. They don’t deliver and support is useless and do not answer as well. They do not want to give us money back

Wish I had read reviews on here first... Order made and no delivery, order shown as cancelled. No phone call or buzz via intercom. Now they are refusing to refund. The restaurant is only 700m away and they won't 're-deliver'. I can't go down as toddler and baby are in bed, which is why I chose delivery. Absolute criminal company. Avoid at all costs.

Worst experience ever! They keep missing products and delivering less products than what I ordered! When I talk with them, they offer no refund and no solution! As for now, I have lost 50 euros of products not delivered. It's sad and I am deleting my account.

They are a sneaky company, if you get a wrong order they don't reply or take care of their mistake. Use ubereats 100%