GK Figure Worldwide Reviews 

301
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the figures and statues, often describing them as wonderful. Many people also appreciate the careful and secure packaging, noting that items frequently arrive in perfect condition. Some consumers also reported timely delivery and smooth transactions, receiving their orders without issues. However, some customers also noted significant dissatisfaction with extremely long delivery times and frequent delays, with some waiting over a year for items. A few other people also felt that communication and response times were slow, leading to frustration regarding order updates and unreceived items. Additionally, some reviewers reported receiving broken or damaged figures, with little support offered to rectify these issues.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and condition, with many customers expressing... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent condition of... See more

Order

Clients share ambiguous opinions on order experiences, with some expressing satisfaction and willingness to... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers experiencing prompt delivery... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers reporting that customer service... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Buying was easy enough, figure was high quality. There was some damage during shipping, they didn't do much about rectifying it. Told me to glue it back together.

Rated 4 out of 5 stars

The packaging is handled with care, though orders take a great deal of time to deliver - my items did not arrive until a year and a half after purchase due to standard ocean freight shipping.

Rated 4 out of 5 stars

This was my first time ordering this site, I received the statue without any problems. I was able to use a coupon to purchase it at a lower price, so I'm very satisfied. I'd like to use this serv... See more

Rated 2 out of 5 stars

I have ordered multiple figures from GK Figure over the years. But haven’t ordered anything in 2025 as I am still waiting for multiple orders from 2024 & 2023 to arrive. Their feedback is slow and... See more


Company details

  1. Collectibles Store
  2. Figurine Shop
  3. Hobby Store

Written by the company

We collaborate with various studios in China. (Jimei Palace, Revive Studios, Queen Studios, Light Year Studios, Iron Kite Studios, Cloud Studios, Top Studios, Magic Cube Studio, more and more) We provide FAST SHIPPING in every parts of country. We have great service with professional team Any type of collaboration welcomed! Trusted seller with best price.


Contact info

3.4

Average

TrustScore 3.5 out of 5

301 reviews

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1-star

No history of asking for reviews

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3.4

All reviews

(301)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good service

This was my first time ordering this site, I received the statue without any problems.
I was able to use a coupon to purchase it at a lower price, so I'm very satisfied.
I'd like to use this service again.

7 June 2025
Unprompted review
Rated 1 out of 5 stars

Figure came broken

Figure came broken, even when I paid for the better packaging. Months pass by and no good resolution was ever offered. My figure is still broken at the thinnest portion, where there was an air bubble. Causing it to be weak at the thinnest portion.

21 August 2024
Rated 1 out of 5 stars

Order did not come as described

Order did not come as described, changes well in advance of shipping weren't relayed. Product not as described at all. Customer service barely tried to amend the dissapointment.

20 August 2024
Rated 5 out of 5 stars

Aura Farming Frfr

I recently received my Ulquiorra figure and couldn’t be happier! He’s genuinely flawless. There was a small piece that wasn’t supposed to come off that did, but I think that’s because it got caught on the foam packaging when I was taking it out. So that was my own error I am pretty sure, nothing a little glue couldn’t fix. Aside from that, he was so easy to put together too. I didn’t have to manhandle him just to piece him together like you do with other figures from elsewhere. Definitely would consider getting more figures from here in the future!!

10 August 2025
Unprompted review
Rated 5 out of 5 stars

GKFigure is a legitimate website

GK Figure is a legitimate website. I’ve purchased 2 items from completely different studios, which not only arrived on time, but also without flaws. GK’s pricing was very competitive including their shipping charges. Their customer service responses have always occurred within the day and they are eager to assist. As a collector, I’m extremely comfortable using their services.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

First time customer review

This is my first time ordering from this site so I was a bit worried. I was able to get my package shipped out and received my resin statue with no problems. I was notified of shipment and knew it would take a while to arrive due to the method of shipping. It was worth the wait in my opinion especially when other shipping methods can be pricey. The site is trustworthy from what I can tell from my first experience using their services.

15 March 2025
Unprompted review
Rated 5 out of 5 stars

Great experience 😊

Great experience 😊
I bought the figure NANA Studio - Cute Tsukino Usagi Sailormoon Resin Statue
So beautiful and a very good quality
Perfect communication with the GK’s team
Hope to deal with very soon

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Respond to all my emails in a timely…

Respond to all my emails in a timely manner, helping me through this process of buying a figure they explain in good detail the questions I had problems with, and by the end of it I was pleasantly surprised with the amount I had to pay remaining. It wasn’t too much, but it also had the protection on my figure. Overall, maybe I wouldn’t pre-order I’d probably buy it fully that way I wouldn’t have to worry about the questions I had previously, but I would buy from them again.

11 July 2025
Rated 5 out of 5 stars

Great place to buy figures from

I had a great experience with GK figure despite what a lot of other reviews say. I ordered my figure on 5/16/25, received my shipping invoice on 5/22/25, item shipped on 6/2/25, and I received it on 7/7/25. The box my figure came in had a few dings on the corners, but the figure itself came in perfect condition.

Yes, it is a long process, but this has been my experience with literally any other overseas figure sites I've ordered from. And yes, their customer service does actually respond (I sent an inquiry through their website). Pricing is decently competitive compared to other sites selling the same figures as well. I would order again since this is one of the few places that sells specialty figures that can be harder to find elsewhere.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Received my figures today

Received my figures today, which I originally ordered on January 3rd. Communication was great, and the delivery was reasonable given that it was sea shipping. The only downside was that the pre-ordered figure took longer than expected to be ready from the studio. So if you're ordering pre-order items, just keep in mind that it might take a while

9 July 2025
Unprompted review
Rated 2 out of 5 stars

Almost perfect but came in defective

The Lycaon figure is fantastic and such high quality. It would have been perfect without one issue. His right leg (the leg that supports the figure to the base) either does not have the magnet built into the joint, or the knee was not glued to the leg. Its important because his tail is so heavy that it cannot support itself and falls over. Because of this I am unable to display him. I am severely disappointed. I waited a year for this product just to come in faulty. If it wasnt for this issue I would be so happy because the quality is unmatched.

13 July 2024
Rated 4 out of 5 stars

I love the statue quality

I love the statue quality, came packaged perfectly with tons of cushioning to make sure the parts are safe.
My only issue was just a minor lack of communication, as it had taken so long to hear any updates before deciding to contact support myself, but other than that everything else was perfect!

11 July 2024
Rated 5 out of 5 stars

Responsive staff (WhatsApp recommended)

Received my Honkai Star Rail figurine successfully. Wait was a bit long but this is due to the studio itself, so that is understandable. GK’s staff were always responsive to my queries on WhatsApp (within the day), and they are in close contact with the studio at all times to answer my queries, so this was excellent service in my opinion. Look forward to my next order.

5 July 2025
Unprompted review

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