Its easy to be scepticle for non OEM Parts however as they stated not the cheapest but with metal reinforcement that mimicked the original I removed. Having cleaned up the rear door, a little WD-... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great door aperture seal at a great price. Original one sent out was 2 inches short. I contacted them with a photo of the issue and Yun responded by apologising and sending out a longer one the very s... See more
The price was very competitive, and the seal fitted the Freelander 2 perfectly. Additionally, the postage by Royal Mail was only 13 pounds, and the item arrived in ten days. Customs duty was paid at t... See more
Just had a great experience with Genuine Motors who shipped item fast and well packaged. I have dealt with their customer services recently due to personal circumstances which prevented me from using... See more
Company details
Written by the company
We are an online vehicle parts trader. We have wide selection on rubber components, weatherstrips, windscreen mouldings.
Contact info
Unit E, Six Bridges Trading Estate, Marlborough Grove, SE1 5JT, London, United Kingdom
- 02035897520
- hello@genuinemotors.co.uk
- genuinemotors.co.uk
4.8
Excellent
327 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful pre-purchase!
25 August 2026
Good company and product really good…
Good company and product really good thanks 😊
27 September 2025
Excellent service
24 June 2026
Excellent online parts service
Will definitely use again, Placed the order with ease , very good price, delivered the next day 👍perfect Fit ,10 out of 10. Well done.
7 May 2026
Unprompted review
Ordered delivered day after can’t get…mini door seals
Ordered delivered day after can’t get any better service than that good quality too did the job 5 stars.
28 April 2026
Keen prices easy to deal with,quick…
Keen prices easy to deal with,quick response fast delivery,would reconend
25 April 2026
10/10 for service and product. JOHN O'BRIEN
we would it 10/10 for service and product.
John O'Brien
25 March 2026
The part supplied was a bigger profile…
The part supplied was a bigger profile than the original due to the timescale ihad fit it makes the door harder to shut and does not look as good
22 February 2026
Reply from Genuine Motors UK Ltd
Dear Mrs Sandra Langridge,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were not fully satisfied with the part supplied. As explained when we contacted you, replacement seals can sometimes vary slightly in profile compared with the original, but they are made to fit correctly. It is also quite normal for the door to feel harder to close at first, as the seal often needs a short period to settle after installation.
As soon as we became aware of your concerns, we got in touch and offered all available options, including a return, replacement, or refund. We understand that you decided to keep and use the item, but we would still be very happy to offer any further support if needed. Please feel free to contact us directly at any time, and we will do our best to help.
Kind regards,
Genuine Motors UK Ltd
Arrived promptly
Arrived promptly , fitted great without any issues. Will use them again.
27 January 2026
Easy peasy
Easy to find correct product on website, delivered next day ! Faultless.
29 January 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.