gassafetycerts.com Reviews 956

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, professional, and prompt, often noting the quick turnaround for appointments and certificates. Many people highlight the staff, especially the engineers, as courteous, friendly, and knowledgeable, making the process easy and stress-free. The booking process is frequently described as straightforward and easy to navigate, with many appreciating the convenience of online scheduling and clear communication. However, some customers also noted issues with customer service, reporting slow response times to emails and difficulties in rearranging appointments. A few other people also felt that the booking process could be inconsistent, with some experiencing delays or unexpected changes in appointment times, and having to chase for their certificates.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the professionalism and... See more

Staff

Users describe positive interactions with staff, consistently praising engineers for being friendly, polite,... See more

Booking process

Customers had ambiguous experiences with the booking process; many found it easy to book online and arrange... See more

Customer service

Consumers find customer service to be negative, with many reviewers reporting poor communication, unhelpful... See more

Response time

Clients share ambiguous opinions on response time, with some experiencing significant delays and poor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Engineer was spot on time,extremely courteous, explained what he would be doing and even showed me as he did some of it....booking was super easy and had appointment within a week....Great service an... See more

Company replied

Rated 5 out of 5 stars

I needed a gas safety certificate for my tenanted property quite urgently. I had never dealt with this company before but the whole process was made so easy. The website was easy to navigate, the cust... See more

Rated 5 out of 5 stars

The service was outstanding. Ellis was exceptional. He made the process extremely easy and took away all the headache from start to finish. I truly wish that other companies conducting even a simil... See more

Rated 5 out of 5 stars

The engineer was friendly and efficient and helpful. He called before arriving and gave me peace of mind about the safety and efficiency of the gas appliances and boiler. Would recommend.



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

956 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very good

Very good. I booked in EICR and Gas Safety checks. Both engineers came round when agreed, were very friendly, and the certs came back to me in a timely manner. Thank you!

8 January 2025
Rated 5 out of 5 stars

Easy peasy

Wow!
Pay online and they do the rest.
I used this service for a tenant gas cert.

I was a little worried at first, as it didn't happen straight away, but it was all sorted. (It was the tenant who didn't book them in for ages)

I hope they remind me next year :-)

18 July 2024
Rated 1 out of 5 stars

I am shock with the terrible service…

I am shock with the terrible service provided by the company. Firstly, they have missed two appointments for a gas an a electrical certificates.

Secondly, the electricians that came to the house to carried out a check, left some electrical sockets unplugged from the wall. Which it is extremely dangerous. After, I raised a complaint with the Gas Safety Certs company, they mentioned that this is not their responsibility, as they outsource these services.

In relation to the gas certificate, over 2 weeks have passed since it was made, and nonene has provided me with the certificate.

As a result, I paid for a Gas and an Electrical certificates and after 2 months , i have not yet been provided with any of these. which it is unacceptable, considering nonene from the Gas Safety Certs has contacted me.

AVOID this company!!!!

19 December 2024
gassafetycerts.com logo

Reply from gassafetycerts.com

Hello Esteban,

Thank you for bringing this to our attention, and we sincerely apologise for the experience you've had with our service. This is not the standard of service we aim to provide, and we take your concerns very seriously.

We have immediately escalated this to our electrical team, and a manager will be in touch with you soon to address the issues regarding the electrical sockets and ensure this is resolved. Additionally, I have personally emailed the team handling your Gas Safety Certificate to expedite this matter and will follow up to ensure you receive it without further delay.

Your feedback is invaluable in helping us improve, and we deeply regret the inconvenience caused. Please rest assured that we are taking steps to prevent such occurrences in the future.

Thank you
Hayley
Customer Service Manager

Rated 5 out of 5 stars

Easy and Quick

Simple to use and the gas engineer didn't even need me to be present when he did the gas safety tests for the certificate. The cost maybe a little high but the service was excellent

10 December 2024
Rated 5 out of 5 stars

Honesty

I was given an honest review of my safety check and was quick in resolving any issues regarding the outcome of the survey

9 December 2024
Rated 5 out of 5 stars

Seamless

Seamless every step of the way.
Great service and certificate is emailed on the same day.

3 December 2024
Rated 5 out of 5 stars

Very satisfied

A bit of trepidation after British Gas just simply never turned up and finding these guys online but the whole process went very well. The inspector turned up at the date and time booked, was very polite and we had our certificate later that day.

Would use again and highly recommend.

23 November 2024

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