The shower is great , first one lasted 36 years so naturally I would go for same brand again. It was delivered on time but you are left in the dark slightly regarding delivery and they don't seem... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering was straight forward and simple Unfortunately the dispatch email was not sent otherwise everything was OK As for the delivery company DPD they were somewhat less than professional not onl... See more
Shower engine arrived when expected and has now been fitted and works fine. Although it took DPD Local three attempts to deliver running out of time on the first two attempts and the box was damaged... See more
Had bought a new shower head which wasn't suitable for the electric shower. Caused a forced leak. Went onto the Gainsborough website, ordered new engine. Received promptly, well packaged. Working perf... See more
Company details
Written by the company
With nearly 50 years in the bathroom and shower industry, Gainsborough have been creating exceptional showers since 1972. We pride ourselves in providing high quality showers at affordable prices, with a dedicated UK based Customer Service team who are on hand to help with any queries you may have.
Contact info
The Flyers Way, Westerham, TN16 1DE, Kent, United Kingdom
- 01959 560760
- info@gainsboroughshowers.co.uk
- gainsboroughshowers.co.uk
4.3
Excellent
221 reviews
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Replied to 20% of negative reviews
Typically replies within 1 week
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Very easy website with good quick links…
Very easy website with good quick links to parts I needed. Parts turned up within two days and easy install as usual.
15 August 2024
Reply from Gainsborough Showers
Thank you for your 5 star review Craig! - Chloe
Reply from Gainsborough Showers
Thank you for your 5 star review Jason! - Chloe
Very helpful and knowledgeable
Very helpful and knowledgeable person on the phone. Familiar with the problem and how to solve it. Ordered the part and fixed it myself without the need for a plumber.
24 July 2024
Reply from Gainsborough Showers
Thank you for your 5 star review Paul! - Chloe
Quick efficient service for a shower…
Quick efficient service for a shower part replacement.
26 July 2024
Reply from Gainsborough Showers
Thank you for your 5 star review Colin! - Chloe
Reply from Gainsborough Showers
Thank you for your 5 star review Colin! - Chloe
Good service item came when they said…
Good service item came when they said would the right part no problemd
22 July 2024
Reply from Gainsborough Showers
Thank you for your 5 star review Ros! - Chloe
Easy ordering and prompt delivery
Easy to order online and a prompt delivery of the items!
21 July 2024
Reply from Gainsborough Showers
Thank you for your 5 star review Hugh! - Chloe
Gainsborough customer Service
Gainsborough internet service was speedy and efficient. Responses to queries and orders were prompt and courteous. Items delivered were as ordered - no errors.
2 July 2024
Reply from Gainsborough Showers
Thank you for your 5 star review Frank! - Chloe
Ease of ordering correct item important. portant to me.
After being a little confused, as there only appeared to be one replacement hose for Showers shown, and I wasn't sure it would fit my model, which has now been discontinued, everything went well. It was delivered quickly and efficiently and looks just like my previous one.
10 July 2024
Reply from Gainsborough Showers
Thank you for your 5 star review Barbara! - Chloe
Excellent service
Excellent service. Arrived promptly and easy to replace part. No need to pay anyone to do it.
4 July 2024
Reply from Gainsborough Showers
Thank you for your 5 star review Mrs Bashford! - Chloe
Good supplier
Good to be able to get a recommended replacement shower head from the manufacturers of my old Electric shower which has given many years of good service. Good price and fast delivery.
3 July 2024
Reply from Gainsborough Showers
Thank you for your 5 star review David! - Chloe
Reply from Gainsborough Showers
Thank you for your 5 star review Adam! - Chloe
Reply from Gainsborough Showers
Thank you for your 5 star review Keith! - Chloe
Easy website and delivery was excellent…
Easy website and delivery was excellent
Will definitely use again
17 June 2024
Reply from Gainsborough Showers
Good morning Julian, thank you for taking the time to leave a 5 star review! It is great to hear you were able to find what you needed with ease and that it was delivered in good time! - Chloe
Instant no hassle refund on a part…
Instant no hassle refund on a part ordered by mistake.
6 June 2024
Reply from Gainsborough Showers
Great feedback, thank you for your 5 star review John! - Chloe
Reply from Gainsborough Showers
Thank you for your 5 star review Sudhir! Great to hear the product was delivered on time and that you are pleased with the quality! - Chloe
Ordered the part required
Ordered the part required.
Conformation.
Delivered.
Great job Gainsborough.
15 May 2024
Reply from Gainsborough Showers
Good morning Steven, thank you for taking the time to leave a 5 star review! - Chloe
Reply from Gainsborough Showers
Thank you for your 5 star review Philip! - Chloe
Reply from Gainsborough Showers
Great to hear, thank you for your feedback Mr Fitzgerald! - Chloe
Reply from Gainsborough Showers
Thank you for taking the time to leave a 5 star review Somnath! - Chloe
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