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Gainsborough ShowersReviews 

204
•
TrustScore 4 out of 5

4.2

Bathroom Remodeler
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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers had a great experience with this company. Customers found the ordering process straightforward and simple, appreciating the ease of finding and purchasing needed parts online. Many highlighted the excellent service, fast dispatch, and prompt delivery of their orders, often receiving items within a few days or even the next day. Reviewers were also pleased with the quality of the products, particularly replacement shower engines that were easy to fit and extended the life of their existing showers. However, some customers experienced issues with delivery services, noting damaged packaging, parcels left at incorrect addresses, or delays in receiving their items. A few other people also felt that the quality of some products was poor, leading to early failures or incompatibility issues, and some reported slow responses to queries or missing order details.

What people talk about most

Product

Users describe positive interactions with product, often praising its quality, ease of fitting, and the... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and quick delivery times,... See more

Order

People report positive experiences with order, finding the process straightforward and simple, with many... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent and good each time... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising the item as very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering was straight forward and simple Unfortunately the dispatch email was not sent otherwise everything was OK As for the delivery company DPD they were somewhat less than professional not onl... See more

Rated 5 out of 5 stars

Shower engine arrived when expected and has now been fitted and works fine. Although it took DPD Local three attempts to deliver running out of time on the first two attempts and the box was damaged... See more

Rated 5 out of 5 stars

I had bought a shower head on line to replace my old one. The description said nothing about the shower head's compatibility with electric showers, it was not compatible. I replaced the pressure valve... See more

Rated 5 out of 5 stars

Had bought a new shower head which wasn't suitable for the electric shower. Caused a forced leak. Went onto the Gainsborough website, ordered new engine. Received promptly, well packaged. Working perf... See more

Company details

  1. Bathroom Remodeler

Written by the company

With nearly 50 years in the bathroom and shower industry, Gainsborough have been creating exceptional showers since 1972. We pride ourselves in providing high quality showers at affordable prices, with a dedicated UK based Customer Service team who are on hand to help with any queries you may have.

Contact info

4.2

Great

TrustScore 4 out of 5

204 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(204)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Shower

Do not buy this product had to shower in two year both went wrong only had a replacement in November 2025 and now they wont replace this shower this is not fit for purpose very bad service from gainsborough

15 June 2026
Unprompted review
Rated 4 out of 5 stars

Replaced the engine, to resolve a leaky shower.

My shower unit was leaking from the main body. I decided to replace just the 'engine', so that I could keep the plubing, electrics and cover, in place.
It was easy to find parts on their website. The delivery was good and in time. I was quite surprised that a relatively old unit was still available.
The cost was very high. I could have purchased a different model for less.

22 January 2026
Rated 5 out of 5 stars

Perfect experience

Part ordered with no problem. Delivered pretty quickly, in perfect packaging, no damage at all.
It was easy to fit and now the shower is back to normal.
Very impressed.

1 February 2026

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