Furneo Limited Reviews 139

The items purchased lived up to expectations, this is the second white radiator cover, having purchased a larger one to go in the same room, this smaller one is also in the same room this finishes the room off perfectly.

The service from this company has been superb from start to finish. They kept us informed throughout to order process to delivery. A damaged part was reported and new part received by 08.15 a.m. next day. Looks good too.

The items were well packed and protected and they were not damaged in any way.

However I do think that too much polystyrene has been used and some form of cardboard protection could have been used.

Good quality table. Arrived on time. Took around 2 hours to build. No issues. Really pleased with the end result

Very well packed. Good instructions and labelling. Good looking and solid.

Great quick delivery, on time and well packaged. Great customer service, dealt with issue expediently.

Unless you’re in a ground floor dwelling, they will not deliver to your door- you need to know this! I ordered a £240 tv unit, two men apparently delivered it and left it at the bottom of my stair (I’m a first floor flat). I’m flummoxed as to how I was supposed to get it upstairs by myself when 2 men needed to get it out the van. When I complained, I was told I’d have to pay for returning the item.

The condition on the boxes my furniture got delivered is was absolutely disgusting and looks as it it’s been re wrapped 6 times and chewed by a dog

We still have not received are items,had no update since I placed my order. I ordered from yourself as your delivery was quicker but im guessing this isn't the case

The TV unit is beautiful and we are very pleased with how it looks now that it is assembled.
A few issues however -
- individual pieces were not labelled/numbered which caused confusion a few times and definitely slowed the build process down a fair bit.
- screws etc were not labelled either. All pieces were identified by comparing against the instructions which weren't always clear or good.

- when screwing in the back panel support pieces, the screws provided for this actually pierced right through the back into the cupboard floor areas as they were too large I think.
This looks bad, but the damage can't be seen with the cupboards closed at least.

- poor instructions in general, and we are experienced with flat pack furniture.
- I'd advise anyone to have 2 people minimum for any of this kind of flat pack.

Bought an item via Amazon, which arrived damaged. Followed the returns process as instructed by Amazon, but this company refuses to answer their phone, the live chat is none existent and they don't follow the path as laid out by Amazon for returns. Currently £250.00 out of pocket with an item not fit for purpose and no clear means of returning it and getting a refund.

Disgusting way to run a business.

DO NOT BUY FROM THIS COMPANY IT IS A FRAUDULANT SCAM OF A COMPANY YOU WILL NOT RECIEVE ANYTHING YOU ORDER NOR WILL YOU RECIEVE A REFUND THEY WILL FORGE YOUR SIGNATURE FOR DELIVERY AND KEEP YOUR MONEY
STAY WELL CLEAR OF THIS SCAM OF A COMPANY

It's the third time I have bought furniture from this company, need i say anymore 👍

Purchasing and delivery was satisfactory but it was a difficult to identify the individual boxes. It would be great if all the items in the boxes were numbered ( unfortunately several items in the boxes were not it become a jigsaw puzzle ) it would help when assembly them.

Item was the best price directly on your website - 2 panels were damaged when it was delivered but the replacements were sent out superr fast

Bought a tv stand, good quality and looks lovely, can’t fault it

This is the third radiator cover we have bought from Furneo.
Great delivery & well wrapped. We love the look of these radiator covers & the fact they have shiny tops together with some of the front parts. They look very smart.

Brilliant service from ordering to receiving item with 2-3 days great product.