Ewbank  Reviews 

Do not buy from Ewbank nor use DX courier service.
Ewbank do not respond to any emails, nor DX. DX actually lie about attempts to deliver.
My item has actually just arrived-( after I requested my bank intervene this morning ) that delivery person must have worn slippers to come towards my house!
The sweeper is in a shabby badly damaged box , no wrapping and looks like I really should put it in the bin.
I chose Ewbank because I believed I was using a reputable, long standing British company which I wanted to support. Bad mistake.
NEVER will I buy anything from them again and I would recommend my friends and family against them also.
Zero stars.

Got a hydro floor sweeper it’s stopped working after 6 months keep shorting the fuse been in touch now 3 times no response despite it having a two year warranty no phone number to contact no email address to make any contact and the contact form sent 3 times is being ignored never again you can tell a company by its customer services and this company has none and doesn’t care

Absolute appalling service apparently DX returned my goods without attempting to deliver them to me, I have sent 5 messages to Ewbanks and not one even acknowledged.
I have untied every avenue to get this resolved, my advice is don’t buy anything from them total load of rubbish

Ewbank Airdash cordless vacuum cleaner is a winner - we have sold over 90 of them to date and customers come back to tell us how good they are and recommend them to their friends and family. We also gave one to our daughter who has a dog and she thinks it's brilliant too! We take advice from our suppliers about new products and this was one that Lucy Lawless (Bluestem) told us about.

It's a scam! They advertise the Ewbank manual multisweeper is supplied with 2 sets of brushes (hard and soft), but only 1 set is sent. They refuse to even sell customers any more brushes. This means the sweeper is useless when the brushes inevitably need replacing in a few weeks or months. Trading Standards is investigating.

Ordered a new handle for sweeper which comes in three pieces. They sent me two pieces when i told them they said dispose of this order and they would send me a new order, which they did but the new order was only one piece - worse than the first. sent email explaining this and no one even bothered to reply. Sent another email requesting my money back someone sent a reply and said this would be done.
If I had the correct part in the fist place all would have been good, now i have to bin my sweeper and multiply wrong handles. Well done Ewbank on letting customer down.

The Ewbank hydroH1 hard floor cleaner is now my most treasured possession! I have tried several different types but this hands down is probably the best one on the market, think of it as an upright spot cleaner, this thing can even go over rugs and mat, the day it arrived I had already “cleaned” my floors but with any new toy I had to try it out straight away and what it lifted off my clean floor had me sold instantly! It is super easy to use, the back pull just sucks the water right off leaving the floor practically dry straight away and the best part is it then cleans itself! Theres even a drying dock got the wet roller so no more stinky damp smell.
I have a disability so anything that can make my cleaning easier is a win so if you’re after working smarter not harder this is the one!

Fantastic company needed some assistance and Wendy in Ewbank customer service was amazing.. refreshing to reach out to such a helpful company.. excellent service and amazing product.

The cordless hydroH1 hard floor cleaner is beyond a game changer! I thought my usual way of cleaning my floors was effective until I glided this machine over it and I couldn’t believe what it got up! It even cleans and dries itself I mean how much better can it get?? I could not recommend this enough to anyone that basically wants clean dry floors in minutes every day! The water tanks are a great size so no trips to the sink for a refill or empty the cleanup time after use is a lot less than emptying a bucket cleaning the mop head etc

Customer services really need to read the whole email, not just the bits they pick out. Very unhelpful and treated me like I was an idiot and compared my problem to buying faulty bananas from Asda . I am aware of the Sale of goods act and the Consumer Act….very unhelpful.
Produce now in the bin.

Ewbank steam cleaner.
The Ewbank website is deceitful, I thought I was buying from the company although I was aware it's made in China as most domestic products are but a confirmation email came from Shopify, a sales platform, (check reviews) there is no mention of this on the website, it appears to be another case of a trusted British brand name being bought and the product replaced with Chinese rubbish.
I wanted an upright steamer with detachable hand unit, but these can be heavy. When I saw this with a flexible hose I went for it, what a mug! I was initially pleased using it in bathroom and toilet with hard floors. Downstairs, the floor brush is too stiff to move on any rug or carpet, the covering towel is useless, it just curls up. Instructions, "don't overfill" there is no level gauge or drain plug. "Dont use if orange light is on, wait 40 seconds til it goes out" it takes 50 seconds to go go out, then comes on again after 25 seconds use. I think I might give this to someone I don't like.

Purchased 1 month ago as a lightweight addition to our main vacuum, hoping it could be used for a quick tidy-up when needed. The reality is, it’s an utterly useless piece of badly made junk, a complete waste of plastic. It’s more fragile than wet cardboard, it has the suction of an asthmatic sucking through a straw and the little it does pick up clogs the machine every couple of minutes (normal household use). Don’t waste your money, because they won’t replace it either!

With a tight budget, I was looking for an affordable cordless vacuum, my 1st, that would do the job.
I decided to buy British and opted for a ewbank airblitz, mistake.
From the start, the suction was pretty ordinary, even when kept clean and charged but after about 3 months, the suction is non existant.
I now have no vacuum and I'm out of plcket to the tune of £70. As for aftersales service, forget it. I've sent 3 emals to the, so called, service department and haven't even received an acknowledgement.
I'd have been better off getting some cheap Chinese tat off temu, which is where I'm headed now, for the 1st time.

Quick delivery, good price, would use again

Quality of build, light weight, easy to empty and picks up all the dirt from the carpet.

I placed my order, it arrived when it was supposed to - what more is there to say?

Thank you

Very disappointed. I bought Ewbank because my mother had one that she used for 50 years. It doesn't pick up well, whatever the setting and the rubber bumper leaves an inch round the edge of the flooring or carpet that I have to use a brush on.

Well at this time I still havn.t received my order. I have spoken to customer services who informed me that it had been delivered to the wrong address by their courier DX Express who after looking on review sites seem to have a habit of doing this. So I am still waiting to see if I get my order

its a great value product and purchasing/shipping handled well

It took ages to get my order, firstly because the courier service used lied about making a delivery, proven to be dishonest by the fact that the same delivery/parcel ref actually was delivered [by DX - "Delivered Exactly" - oh the irony) several days later. The dishonesty included random names of people in the business, "receiving" said deliveries when they were miles away from the premises.
We got there, hence the 2 star rather than 1. But no higher as Ewbank were advised and couldn't care less, as it was eventually delivered. Hardly the point.
The dire service is worse when I consider the inappropriate choice of a COURIER SERVICE to bring minimal cost replacement scouring pads which weigh virtually nothing and would have been far better handled, more reliably, in an envelope through tracked mail. A complete waste of time, money and a dire example of fuel and resources unnecessarily wasted.
Ewbank, you need to look at yourselves and revise your services and apathetic attitude.