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furniture.co.uk Reviews 

1,424
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful and sturdy furniture pieces, showcasing the exceptional overall quality, attractive design, and excellent value offered by the company. Reviewers also deeply appreciate the professional delivery and efficient assembly service, noting that the staff are consistently polite, prompt, and helpful throughout the entire process. Some reviewers were not happy with occasional delivery damages, scratches, or missing parts upon opening their packages. A few consumers also mentioned encountering unexpectedly high delivery charges or experiencing minor assembly difficulties when trying to put items together.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that the furniture is sturdy, beautiful, and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the sturdy and... See more

Service

Users describe positive interactions with service, highlighting efficient delivery, professional staff, and... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly across all interactions from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company excellent furniture. I bought a double bed it’s really well made and attractive. I paid £50 two lovely guys put the bed together and took the boxes away and they came in a Sunday g... See more

Company replied

Rated 5 out of 5 stars

All staff from ordering to delivery were helpful & friendly The furniture itself is beautiful, sturdy & well made very good quality. People were most impressed that the furniture was not flat pack... See more

Company replied

Rated 5 out of 5 stars

Table and bench are amazing, when extended perfect for all the family. Looks great 👍 xx Couple of chips on table legs already, but it does get used daily by 2 adults, 3 under 12 kids and 2 boist... See more

Company replied

Rated 5 out of 5 stars

This is a top notch company. Such good customer service. Messages answered immediately uk friendly people. Ordered 5 heavy bits. Such quality and style. Nothing flimsy here. Unfortunately had to ret... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Bed Shop
  4. Living Room Furniture Store
  5. Outdoor Furniture Store

Written by the company

From antique furniture restoration in the 1970s to the launch of our pioneering online furniture store in the 2000s, our story spans over six decades. But our aim has always been the same – to provide the best quality-for-money furniture in the UK. That’s what we’re passionate about and, most importantly, it’s something we’ve achieved. Today, we’re renowned across the UK for furniture that combines thoughtful design, expert craftsmanship and a personal touch – throughout the home. From bedrooms, living rooms and hallways to kitchens, dining rooms and bathrooms, you can choose furniture to fit your personality and lifestyle.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,424)

247 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Site was very easy to navigate

Site was very easy to navigate. Very good communication after purchase. Item arrived in good time and well wrapped. I would happily buy from here again.

1 July 2026
furniture.co.uk logo

Reply from furniture.co.uk

Thank you for your lovely review! We’re delighted to hear that you found our website easy to navigate and were pleased with the communication after your purchase. It’s great to know your item arrived promptly and well packaged.

We really appreciate your kind feedback and would be delighted to welcome you back again in the future!

The Furniture.co.uk Team

Rated 5 out of 5 stars
furniture.co.uk logo

Reply from furniture.co.uk

Thank you for your lovely review! We’re delighted to hear that you’re pleased with your beautiful new furniture and that it was delivered on time. We really appreciate your kind feedback and hope you enjoy it for many years to come!

The Furniture.co.uk Team

Rated 5 out of 5 stars

Good solid table

Good solid table. Perfect size for small kitchen space. Quality build and easy to put together.

28 June 2026
furniture.co.uk logo

Reply from furniture.co.uk

Thank you for your lovely review! We’re delighted to hear that you’re pleased with the quality and solid construction of your table, and that it’s the perfect fit for your kitchen space. It’s great to know you also found it easy to assemble.

We really appreciate your kind feedback and hope you enjoy your new table for many years to come!

The Furniture.co.uk Team

Rated 5 out of 5 stars

Excellent service and perfect piece of…

Excellent service and perfect piece of furniture.

27 June 2026
furniture.co.uk logo

Reply from furniture.co.uk

Thank you for your wonderful review! We’re delighted to hear that you received excellent service and are so pleased with your new piece of furniture. We really appreciate your kind feedback and hope you enjoy it for many years to come!

The Furniture.co.uk Team

Rated 5 out of 5 stars

Table and bench are amazing

Table and bench are amazing, when extended perfect for all the family.
Looks great 👍 xx
Couple of chips on table legs already, but it does get used daily by 2 adults, 3 under 12 kids and 2 boisterous German shepherds!
Very happy with it- definitely would recommend

4 January 2026
furniture.co.uk logo

Reply from furniture.co.uk

Thank you so much for your wonderful review! We're delighted to hear that you love your new table and bench, and that it’s the perfect size for all the family when extended.

It’s lovely to know that it looks great in your home and is being enjoyed every day. With such a busy household, including children and your two German Shepherds, it sounds like your table is certainly getting plenty of use!

We appreciate your feedback regarding the small chips on the table legs and will share this with our team. Thank you again for your recommendation, and we hope you continue to enjoy your new furniture for many years to come.

Best wishes,
The Furniture.co.uk Team

Rated 4 out of 5 stars

Cabinet come full embled,look good…

Cabinet come full resembled,look good but right hand draw is cute unveil look like some children operated by circular saw
Anyway good pice of furniture Solid nor like other ones

17 June 2026
furniture.co.uk logo

Reply from furniture.co.uk

Thank you for taking the time to leave your review. We're pleased to hear that you are happy with the quality of the cabinet and that you found it to be a solid, well-made piece of furniture.

We’re sorry to hear about the issue with the right-hand drawer and appreciate you bringing this to our attention. We will share your feedback with our team, as we always aim to ensure our products arrive in the best possible condition.

Thank you for choosing us, and we hope you enjoy your new furniture.

Best wishes,
The Furniture.co.uk Team

Rated 5 out of 5 stars

Great table delivery was on time easy…

Great table delivery was on time easy to assemble did it on my own. Sturdy table well made I wanted a narrow extending table for my small kitchen this is perfect for the price superb

19 June 2026
furniture.co.uk logo

Reply from furniture.co.uk

Thank you for your fantastic review! We're delighted to hear that you love your new table and that it was delivered on time and easy to assemble.

It's wonderful to know that the size is perfect for your kitchen and that you’re pleased with the quality, sturdiness, and value for money. We really appreciate your kind words and are so glad our table is the perfect fit for your space.

Thank you for choosing us, and we hope you enjoy your new furniture for many years to come!

Best wishes,
The Furniture.co.uk Team

Rated 4 out of 5 stars

The furniture was solid but took a…

The furniture was solid but took a friend of mine at least 2 hours to put together.. alum key would only turn so far & he had to keep ralighing screws. Looks lovely.

18 June 2026
furniture.co.uk logo

Reply from furniture.co.uk

Thank you for taking the time to leave your review. We're pleased to hear that you are happy with the quality of your furniture and that it looks lovely in your home.

We’re sorry to hear that the assembly took longer than expected and that there were some difficulties with the fittings. We appreciate your feedback and will share your comments with our team to help us continue improving our products and instructions.

Thank you for choosing us, and we hope you enjoy your new furniture for many years to come.

Best wishes,
The Furniture.co.uk Team

Rated 5 out of 5 stars

My order was processed efficiently &…

My order was processed efficiently & was due to arrive more quickly than aticipated.
I had to delay delivery which was easier than expected.

20 May 2026
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Reply from furniture.co.uk

Thank you for your lovely review! We're pleased to hear that your order was processed efficiently and that it was ready sooner than expected. It's also great to know that delaying your delivery was a straightforward process and that we could accommodate your request.

We really appreciate your feedback and hope you enjoy your new furniture. Thank you for choosing us!

Best wishes,
The Furniture.co.uk Team

Rated 5 out of 5 stars

Good service very straight forward.

Good service very straight forward.

14 June 2026
furniture.co.uk logo

Reply from furniture.co.uk

Thank you for your review! We're pleased to hear you found our service straightforward and had a positive experience. We really appreciate your feedback and hope you enjoy your new furniture.

Thank you for choosing us!

Best wishes,
The Furniture.co.uk Team

Rated 5 out of 5 stars

The furniture is classy but modern and…

The furniture is classy but modern and looks beautiful in my bedroom
The ordering process, delivery was very easy and good customer service on the telephone.

13 June 2026
furniture.co.uk logo

Reply from furniture.co.uk

Thank you for your lovely review! We're delighted to hear that you love your new furniture and that it looks beautiful in your bedroom. It's great to know you found the ordering process straightforward, the delivery smooth, and our customer service team helpful.

We really appreciate your kind words and hope you enjoy your new furniture for many years to come.

Best wishes,
The Furniture.co.uk Team

Rated 5 out of 5 stars

Delivery of the Chest of Drawers and…

Delivery of the Chest of Drawers and bedside tables were vert prompt and Drivers were friendly and very polite. Excellent service from making the first call to order. Very helpful, corteous and friendly. The items are truely beautiful . Will definitely use you again and recommend. Thank you so much

12 June 2026
furniture.co.uk logo

Reply from furniture.co.uk

Thank you so much for your wonderful review! We're delighted to hear that your chest of drawers and bedside tables were delivered promptly and that our delivery team were friendly and polite.

It's also fantastic to know that you had such a positive experience from your first call through to delivery. Your kind words about our team and your new furniture mean a great deal to us.

Thank you for your recommendation and for choosing us. We look forward to helping you again in the future!

Best wishes,
The Furniture.co.uk Team

Rated 5 out of 5 stars

The company was very helpful

The company was very helpful

11 June 2026
furniture.co.uk logo

Reply from furniture.co.uk

Thank you for your kind review! We're so pleased to hear that you found our team helpful. Providing excellent customer service is always our priority, and it's great to know we made a positive impression.

Thank you for choosing us, and we hope to see you again in the future!

Best wishes,
The Furniture.co.uk Team

Rated 5 out of 5 stars

Great customer service,quick response…

Great customer service,quick response for my question🫶I love my new console table.Thank you !

10 June 2026
furniture.co.uk logo

Reply from furniture.co.uk

Thank you so much for your wonderful review! We're delighted to hear that you were happy with our customer service and that you love your new console table. Your kind words mean a lot to our team.

We hope you enjoy your new furniture for many years to come. Thank you for choosing us!

Best wishes,
The Furniture.co.uk Team

Rated 5 out of 5 stars

Great service kept me informed and…

Great service kept me informed and delivered absolutely gorgeous furniture

9 June 2026
furniture.co.uk logo

Reply from furniture.co.uk

Thank you so much for your wonderful feedback! We're delighted to hear that you were happy with our service and that we kept you informed throughout the process.

It's fantastic to know you love your new furniture. We really appreciate you taking the time to share your experience and hope you enjoy it for many years to come.

Best wishes,
The Furniture.co.uk Team

Rated 5 out of 5 stars

A great company to deal with

A great company to deal with. Bathroom cabinet is beautiful, sturdy and stylish. It was packed very well and the courier was helpful despite it being a horrible wet day.
Would certainly recommend buying from Furniture.co.uk.

4 June 2026
Unprompted review
furniture.co.uk logo

Reply from furniture.co.uk

Thank you for your fantastic review!

We're delighted to hear that you're so pleased with your new bathroom cabinet and that it arrived safely thanks to the careful packaging. It's also wonderful to know our courier provided such great service, even in the challenging weather.

Thank you for your recommendation, it really means a lot to us. We hope you enjoy your new furniture, and we look forward to welcoming you back again in the future.

Best wishes,

The Furniture.co.uk Team

Rated 5 out of 5 stars

Excellent

Excellent. I am very happy with my new chest of drawers. Good quality ready made furniture. Well packed and quick delivery

24 May 2026
furniture.co.uk logo

Reply from furniture.co.uk

Thank you so much for your wonderful review!

We're delighted to hear you're so happy with your new chest of drawers and that you were pleased with the quality, packaging, and quick delivery. It's great to know your experience met your expectations.

We really appreciate you taking the time to share your feedback, and we hope you enjoy your new furniture for many years to come.

Best wishes,

The Furniture.co.uk Team

Rated 4 out of 5 stars

Looks nice but installation…

Looks nice but installation instructions are very poor so not installed yet and hence only 4 stars.

29 May 2026
furniture.co.uk logo

Reply from furniture.co.uk

Thank you for your feedback. We're delighted to hear you think the furniture looks nice.

We're sorry to hear the installation instructions weren't as clear as they should have been. Your comments are valuable and will be shared with our team as we continually work to improve both our products and the assembly experience for our customers.

If you still need any assistance with the installation, please don't hesitate to get in touch – we'll be happy to help.

Kind regards,

The Furniture.co.uk Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Had been let down by another company for same piece of furniture (waited over 4months). Furniture delivered in timely fashion, helpful courier and furniture pre-assembled. Very pleased.

3 June 2026
furniture.co.uk logo

Reply from furniture.co.uk

Thank you for your wonderful feedback. We're delighted to hear that your furniture was delivered promptly and that our courier was helpful. We're especially pleased that the pre-assembled furniture made the experience even more convenient for you.

We appreciate you choosing us and are glad we could provide the service you were looking for after your previous experience. We hope you enjoy your new furniture for many years to come.

Kind regards,

The Furniture.co.uk Team

Rated 5 out of 5 stars
furniture.co.uk logo

Reply from furniture.co.uk

Thank you for your lovely review! We're delighted to hear that you're pleased with your chest of drawers and that it has met your expectations.

We really appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.

Kind regards,
Furniture.co.uk Team

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