Furdeco Reviews 

192,941
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 60,143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency, excellent communication, and timely arrivals. Many appreciate the detailed tracking, advance notifications, and the flexibility to manage delivery dates. The delivery teams are often highlighted as polite, friendly, and helpful, often going the extra mile to place items in specific rooms or locations as requested. However, some customers also noted issues with product condition upon arrival, including defects or damage during delivery. A few other people also felt that communication regarding delivery schedules could be inconsistent, with some experiencing missed time windows or difficulties confirming dates. Additionally, some reviewers mentioned instances where staff were perceived as unhelpful or impolite.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the excellent... See more

Staff

People report positive experiences with staff, frequently highlighting their politeness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, describing it as fast, efficient, and... See more

Product

Clients share ambiguous opinions on product quality and delivery experiences. Some customers received damaged... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting being contacted in advance via phone calls,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was possible to the back of Garden as requested. However having spoken to someone and having left a safe place location as I was not around for part of the day. To then be called by the dr... See more

Company replied

Rated 4 out of 5 stars

I had several prompts which I didn’t notice until about an hour later, as a result my next day slot had been given away, meaning I would need to wait until the following week I had to negotiate them m... See more

Company replied

Rated 4 out of 5 stars

Bought a dryer from them, it came with a defect where it rattles as it spins, contacted them and apparently I have to contact the manufacturer instead. I'll have to deal with it on my own, but they we... See more

Company replied

Rated 4 out of 5 stars

Furdeco was excellent on the day my parcel was delivered. The only problem I had was that I had two different dates so there was a bit of confusion of the exact day so I contracted Furdeco customer... See more

Company replied


Company details

  1. Courier Service
  2. Logistics Service
  3. Shipping Company
  4. Storage Facility

Written by the company

We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story

Your reputation, delivered.

Written by the company

It is our mission to provide an excellent customer experience each and every time.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

193K reviews

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4.4

All reviews

(192,941)

58,334 reviews in the last 12 months

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Rated 4 out of 5 stars

We were pleased with the delivery…

We were pleased with the delivery timescale and being kept up to date with the progress of the actual delivery time.
What we weren't pleased about was all 4 garden chairs were slightly damaged on their top edge and were scuffed possibly caused by being dragged along the ground. Also 2 chair cushions were missing from the order.

14 July 2026
Rated 5 out of 5 stars

Really great company and the delivery…

Really great company and the delivery men were fantastic!! They did everything in for us unwrapped everything and put everything that needed to together for us then took away all the wrapping.. would definitely recommend the delivery boys!!

18 July 2026
Rated 1 out of 5 stars

The driver could not have been less…

The driver could not have been less helpful if he tried! Basically said he had 5 minutes to deliver our Sofa's and it would take longer than that so left them in our front garden!

14 July 2026
Rated 5 out of 5 stars

Excellent service.

We were kept informed of the delivery status from start to finish. The approximate delivery time was very accurate. We are not an easy property to find or access. The delivery men were polite and helpful.

14 July 2026
Rated 5 out of 5 stars

Good service

Good service, contacted via telephone and updated on delivery time and delivery prompt, impressed as recently had problems with other companies couriers recently, well done

18 July 2026

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