They helped me open my garage door which I was struggling with, due to a faulty sensor. 1 couldn't speak English which didn't help when I was asking him questions. And @ the end it was obvious the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received a delivery time slot (11:00 hrs to 14:00 hrs) that was not ideal due to taking someone to a doctors appointment. Called the contact number on the e-mail - 22nd in line . Sent an e-mail to... See more
Company replied
The two men that delivered my parcel were absolutely fantastic, very helpful and extremely polite. I enjoyed watching them online via the link to see where they were in their drop offs and they even... See more
Company replied
Contact by email and text prior to delivery to confirm firstly date and then a time window. Received a telephone call to confirm arrival in 30 minutes. Two-man delivery. They were very helpful and... See more
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Company details
Written by the company
We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story
Your reputation, delivered.
Written by the company
- It is our mission to provide an excellent customer experience each and every time.
Contact info
Furdeco Unit 1, Impact Park, Willenhall Lane, WS3 2XN, Walsall, United Kingdom
- 01212855255
- info@furdeco.co.uk
- furdeco.co.uk
4.4
Excellent
195K reviews
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Delivery process complicated
The people were friendly. But you need to active li contact them to get a delivery time slop. The telefone queu is super Long
29 July 2026
Reply from Furdeco
Renate H.,
We appreciate your feedback and are sorry to hear about the difficulty in scheduling a delivery time. We are actively working to improve our contact methods and reduce wait times.
Regards,
Riya
On time and polite
29 July 2026
Reply from Furdeco
Callum Mckenzie,
We truly appreciate your kind feedback and the 5-star review. We are so glad our team was prompt and polite. Thank you for sharing your positive experience with us.
Regards,
Hassan
The delivery was within the 3 hour…
The delivery was within the 3 hour window. They rang beforehand to check I was in and gave me a 15min of their expected arrival.
Both were friendly, professional and put my deliveries in the room I asked them too.
Fantastic delivery service.
30 July 2026
Reply from Furdeco
Julie Pike,
We are so pleased to hear about your excellent delivery experience! It's wonderful that our team kept you informed, was friendly and professional, and placed your deliveries exactly where you asked.
Regards,
Hassan
Deliveries commence too early
Deliveries commence too early. 8 am would be a more sensible time.
30 July 2026
Reply from Furdeco
Christopher H Bird,
We appreciate your feedback regarding our delivery times. We are reviewing our schedule to better accommodate our customers.
Regards,
Riya
Reply from Furdeco
David,
We are so pleased to hear that your delivery was on time, that our team was polite, and that they placed the boxes where you needed them. Thank you for your wonderful feedback!
Regards,
Hassan
On time and helpful delivery team.
30 July 2026
Reply from Furdeco
Mr Alan Copp,
We appreciate your 5-star review! We are so pleased to hear that your delivery was on time and that our team was helpful. Thank you for your feedback!
Regards,
Hassan
Reply from Furdeco
Tami Rowland,
We're so pleased to hear that you experienced excellent service, on-time delivery, and found our delivery drivers very helpful. Thank you for your wonderful feedback!
Regards,
Hassan
Reply from Furdeco
Nick,
We are so pleased to hear that you experienced plenty of communication and found our team to be very friendly. Thank you for your wonderful feedback!
Regards,
Hassan
Reply from Furdeco
TERENCE COX,
We are so pleased to hear that you found our team to be very professional and great. Thank you for your wonderful feedback!
Regards,
Hassan
constant updates when arriving
constant updates when arriving
quick set-up of sofa & delivery
30 July 2026
Reply from Furdeco
Frank,
We appreciate you sharing your feedback. We're happy to hear that you received constant updates and that the set-up and delivery of your sofa were quick.
Regards,
Hassan
Delivering garden furniture
Very easy delivery, prompt and cheerful and carried into my garden
30 July 2026
Reply from Furdeco
Tracey Evans,
We're so pleased to hear that your delivery was easy, prompt, and that our team was cheerful and helpful in carrying it into your garden. Thank you for your wonderful feedback!
Regards,
Hassan
Great service!
Excellent delivery service from start to finish. The two delivery drivers were absolutely brilliant – friendly, professional and incredibly helpful. They took great care bringing the furniture into the house, were respectful of our home, and nothing was too much trouble. They made the whole delivery experience completely stress-free. A real credit to Furdeco. Thank you both
29 July 2026
Unprompted review
Reply from Furdeco
Hi,
Thank you for your 5* review! We appreciate your positive feedback.
Regards,
Riya
Good tracking and communication
Good tracking and communication. Phoned ahead half an hour before arrival which is always useful particularly for an early morning delivery on a Sunday.
26 July 2026
Reply from Furdeco
JohnR,
We're so pleased to hear about your positive experience with our tracking and communication. It's wonderful that our call ahead was useful, especially for an early morning Sunday delivery!
Regards,
Riya
Reply from Furdeco
Sophie,
We're so pleased to hear that our team did a great job and were in and out quickly. Thank you for your wonderful feedback!
Regards,
Riya
Really professional and helpful
Really professional and helpful. Placed the furniture in exactly the right location.
Very polite and friendly operatives
29 July 2026
Reply from Furdeco
MR RANDELL,
We're so pleased to hear that our team was professional and helpful. It's wonderful that they placed the furniture exactly where you wanted it and were polite and friendly. Thank you for your feedback!
Regards,
Riya
Kept us informed throughout and…
Kept us informed throughout and delivered in a friendly and respectful manner.
29 July 2026
Reply from Furdeco
Mark Davies,
We're so pleased to hear that you were kept informed throughout and that your delivery was handled in a friendly and respectful manner. Thank you for your wonderful feedback!
Regards,
Riya
My parcel was delivered whole and with…
My parcel was delivered whole and with no damage and very quickly. Couldn’t be more happy
30 July 2026
Reply from Furdeco
Laura Cerepanaka,
We're so pleased to hear that your parcel was delivered quickly and arrived in perfect condition. It's wonderful that you're so happy with the service. Thank you for your wonderful feedback!
Regards,
Riya
Polite and efficient delivery men
30 July 2026
Reply from Furdeco
Carol Black,
We are so pleased to hear that our delivery team members were polite and efficient. Thank you for sharing your positive experience with us!
Regards,
Riya
Brilliant service
Excellent delivery service for my garden furniture . The team were absolutely brilliant and very professional. I provided instructions on how to access the property via the rear entrance which were followed perfectly. They carefully placed all furniture on the decking area exactly as requested . The guys were friendly , efficient and a pleasure to deal with highly recommended
24 July 2026
Reply from Furdeco
Kerry Orton,
We are so pleased to hear about your excellent delivery experience! It's wonderful that our team was brilliant and professional, following your instructions perfectly and carefully placing your furniture exactly as requested. We appreciate your kind words and recommendation.
Regards,
Riya
Reply from Furdeco
Mark ,
We truly appreciate your kind words and the 5-star rating. Thank you for your positive feedback regarding our communication and service.
Regards,
Riya
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