Furdeco Reviews 

192,846
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 59,936 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the efficient delivery service, appreciating timely arrivals, clear communication about delivery slots, and the politeness, helpfulness, and professional conduct of the staff. This consistently provides an excellent and smooth overall service. However, some customers noted issues with product condition upon arrival, including items being damaged. A minority of people were dissatisfied with delivery aspects, such as drivers not following room delivery policies or refusing attempts. Others experienced late arrivals without communication, or found staff to be less communicative or rude.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting good communication... See more

Staff

Consumers find staff to be positive, with many reviewers describing delivery personnel as friendly, polite,... See more

Service

People report positive experiences with service, often highlighting efficiency and professionalism from start... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers praising the quality of items received,... See more

Customer communications

Clients share ambiguous opinions on contact, with many reviewers appreciating proactive communication, such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The 2 gentlemen who delivered my parcels were so lovely and careful. I am disappointed with furdeco because I received a text message saying delivery was between 7 and 10am. I got up early to wait... See more

Company replied

Rated 4 out of 5 stars

Very efficient I received a call and text the day before my delivery and the same on the day but they only gave me 20mins notice of delivery rather than the advertised 3hr slot. This wasn't a prob... See more

Company replied

Rated 5 out of 5 stars

From ordering garden furniture, have been kept informed of delivery, which was 5 days earlier than expected which was great. Kept informed via email and text messages regarding delivery times. Deliver... See more

Company replied

Rated 5 out of 5 stars

Excellent service and comprehensive help! The gentlemen safely delivered the new electric cooker, showing great manners and teamwork while carrying the heavy appliance. On top of that, they connected... See more

Company replied


Company details

  1. Courier Service
  2. Logistics Service
  3. Shipping Company
  4. Storage Facility

Written by the company

We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story

Your reputation, delivered.

Written by the company

It is our mission to provide an excellent customer experience each and every time.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

193K reviews

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4.4

All reviews

(192,846)

58,243 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent! Speedy delivery and kept well informed throughout. The delivery men were friendly and helpful. Highly recommend.

18 July 2026
Rated 5 out of 5 stars

Had a parcel to go back that I ordered…

Had a parcel to go back that I ordered from a company as was damaged contacted the company who arranged for Furdeco to pick up . Absolutely brilliant they kept me informed all the way to let me know date and time they will pick up parcel which was exactly spot on Thankyou very much .

14 July 2026
Rated 5 out of 5 stars

Delivered on time

Guys kept in constant contact to let me know what delivery time would be, delivered straight to door and left inside, top class service.

16 July 2026
Rated 4 out of 5 stars

Delivery was good

Delivery was good. The reason I didn't give it 5 stars is because you texted me to say Delivery will be 17th. Took the day off but the morning of the delivery after 9am you changed it to 18th. So i lost a days pay fir nothing. The Delivery guys were polite.

18 July 2026

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