Furdeco Reviews 

191,412
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 59,907 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and well-communicated delivery service, often highlighting timely arrivals and helpful updates regarding their orders. Many people also commend the staff for being courteous, friendly, and professional, often going the extra mile to assist with placement and assembly of items. Reviewers frequently express satisfaction with the overall service, noting the ease and hassle-free nature of their interactions. However, some customers also noted issues with product condition upon arrival, mentioning scuff marks or damages. A few other people also felt that contacting the company was a trial, experiencing long wait times or difficulties in communication. There were also instances where delivery times were significantly delayed, or staff were perceived as unhelpful, refusing to place items in desired locations or assist with unpacking.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting excellent communication regarding... See more

Staff

Clients share positive opinions on staff, with many reviewers describing delivery personnel as polite,... See more

Service

Customers consistently note positive experiences with service, highlighting excellent communication regarding... See more

Product

Reviewers highlight ambiguous aspects of product quality and delivery experience. While some customers were... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting good communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great delivery service, kept in touch and rang with an approximate time for delivery. Sofa and chairs erected in quick time and all rubbish removed on leaving. Fast service, thanks Settee has pu... See more

Company replied

Rated 4 out of 5 stars

The delivery of the two sofas was brilliant. The guys were courteous, friendly and very careful around my home whilst they positioned and assembled the new furniture. I would have given 5 stars but c... See more

Company replied

Rated 4 out of 5 stars

Delivery guy was professional , helpful and polite. Delivery scheduled 12.00-1600 and actually arrived at 17.30. Called the phone number provided to check for update and was told I was no 31 in th... See more

Company replied

Rated 4 out of 5 stars

I was impressed by the speed and effective communication used in this collection. On the down side, they expected the item collected to have been dismantled, whereas I had agreed with the supplier tha... See more

Company replied


Company details

  1. Courier Service
  2. Logistics Service
  3. Shipping Company
  4. Storage Facility

Written by the company

We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story

Your reputation, delivered.

Written by the company

It is our mission to provide an excellent customer experience each and every time.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

191K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(191,412)

56,756 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Timely delivery

Timely delivery. The driver were very patient to safely convey the product to safe spot.
They called regularly to update how close they were to my house.
Thsnk you guys

7 July 2026
Rated 5 out of 5 stars

Helpful and professional delivery

Both delivery drivers were very helpful, moving the two man lift package into the back garden at my property
Although only a short distance making it easier for me to Unpack and assemble
Thanks to both delivery guys !

11 July 2026
Rated 5 out of 5 stars

Parcel arrived timely as scheduled

Parcel arrived timely as scheduled. Tracking system was accurate and easy to follow. Drives were friendly and helpful - I asked if the heavy item could be placed in the back garden and both drivers were happy to do this. Thank you and highly recommend Furdeco parcel service and buying with Range/payments with Klarna. All interconnected well - communication and customer service 5/5 ! Top class.

11 July 2026
Rated 5 out of 5 stars

Friendly and helpful.

Two guys were very helpful. Delivered the large sofa to the room of our choice which was at the bottom of the garden. They were friendly and spoke to our 3 year old grandson. All in all a good service.

11 July 2026
Rated 1 out of 5 stars

Awful

Awful!

Incomplete delivery- where the driver was quite rude and lied to our faces saying that the order was only 4 boxes not 5 as it stated on the boxes. Now we are days later trying to chase the rest of our order. Awful service - from “delivery” to “customer service” 😡

11 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look