Fun Belgium NV Reviews 5,055

TrustScore 3.5 out of 5

3.6

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See what reviewers are saying

Rated 4 out of 5 stars

I found the game really cool, played with my family members and friends, fun time. That’s how meetings should go from time to time.. Just chilling, playing games and laughing… Sometimes i really miss... See more

Rated 3 out of 5 stars

Quick delivery of the multi game table but the packaging was not so good and the table had small parts broken. Other than that, great product for the price although not easy to put it together.

Rated 5 out of 5 stars

Product online besteld in Edegem. Direct mail ontvangen. Levering was op de afgesproken datum. Super

Rated 1 out of 5 stars

Ordered on januari 7 and still dont know when i will receive my order. I called customer service and the reason for the delay was too many orders due to the discount month. This reason is understan... See more

Company replied

Company details

  1. Toy Store
  2. Baby Store
  3. Outdoor Furniture Store
  4. Outlet Store
  5. Party Store
  6. Swimming Pool Supply Store

Written by the company

Naast speelgoed kan je bij Fun ook alles vinden voor jouw feestje! ✓365 dagen retour in winkels ✓Online voorraad check ✓Laagste prijsgarantie Gratis verzending vanaf 50€ Afhalen in winkel steeds mogelijk & gratis! Kom naar Fun voor al je Lego, Playmobil, Smoby, Playstation, Berg, Barbie aankopen. Wij verkopen alle merken speelgoed!


Contact info

3.6

Average

TrustScore 3.5 out of 5

5K reviews

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Rated 1 out of 5 stars

Heel slechte ervaring met laagste…

Heel slechte ervaring met laagste prijsgarantie / black friday deal / black friday bon.
FUN is heel duur t.o.v. andere speeldgoed winkels.

21 December 2022
Fun Belgium NV logo

Reply from Fun Belgium NV

Dag Bryan,

Spijtig te horen dat je geen goede ervaring had.
Ik zie dat we het wel opgelost hebben voor je.

Onze excuses alvast voor het ongemak!

Met vriendelijke groeten,
Isabelle

Rated 5 out of 5 stars

Good customer service.

Had an issue with delivery the first time. Customer service has been responsive and helpful. The item is shipped again.

1 January 2023
Fun Belgium NV logo

Reply from Fun Belgium NV

Goodmorning,

I am sorry to hear that your parcel was not delivered.
However we did not receive any communication about this.
Can you contact us on klantendienst@fun.be so we can sort it out?

Thank you in advance!

Kind regards,
Isabelle

Rated 1 out of 5 stars

I haven't received order

I haven't received order. No one answer me for 3 days. No tracking number available.

6 December 2022
Fun Belgium NV logo

Reply from Fun Belgium NV

Goodmorning,

Due to a mistake in your address the parcel initially sent was not delivered.
In the meantime we have already sent it again, so you should receive it soon.

Kind regards,
Isabelle

Rated 1 out of 5 stars
Fun Belgium NV logo

Reply from Fun Belgium NV

Good afternoon,

I am sorry to hear that you received the wrong product.
Please contact us via klantendienst@fun.be so that we can solve this for you.

Kind regards,
Isabelle

Rated 1 out of 5 stars

client service

Disappointing client service

1 September 2022
Fun Belgium NV logo

Reply from Fun Belgium NV

Dear 

Our apologies for the bad experience.
I will contact you directly for a solution.

Kind regards,
Isabelle

Rated 3 out of 5 stars
Fun Belgium NV logo

Reply from Fun Belgium NV

Goedemiddag,

Het spijt me te horen dat er verkeerde informatie doorgegeven werd.
Indien je een omruiling wenst of een retour, kan je ons altijd contacteren via klantendienst@fun.be

Met vriendelijke groeten,
Isabelle

Rated 2 out of 5 stars

broken product

I need to return a product and you didn’t send my the sticker post. Please, I need it ASAP.

Kind regards,
Silvana

23 August 2022
Fun Belgium NV logo

Reply from Fun Belgium NV

We have reviewed your return request. An order has been placed to send you a new one.

You may expect this one in the near future.

You will have received a confirmation of this by mail. 

If you have any questions, don't hesitate to ask!

Rated 1 out of 5 stars

I bought 5 different pair or sets of…

I bought 5 different pair or sets of underwear (bh with pants) for my daughter yesterday at fun in Olen. The shop assistant did not explain to me at the counter at payment, that if it does not fit it can not be returned or products with discounts can't be returned, since they were discount products. I brought them home She tried them on and some we're too small. I decided to bring them back for a change today, only to be told underwears are not changeable in Belgium shops. I said it is a lie and also it doesn't make any sense because even if I try it on there in the shop and it doesn't fit I can still change and try another till I fit into what passed better. Just like clothing. So it is niet here nor there. And the superviser was just not friendly to explain anything, wasting my time and Fuel for nothing. In this era where times are difficult. Other shops are trying to be customer friendly to win clients and you are doing the opposite. Too bad. Other customers must watch out. Thank you.

19 May 2022
Unprompted review
Rated 1 out of 5 stars

Horrible quality and support

Ordered swimming pool heater, waited for pool weather, that ended its return period, when enabled, it barely worked 2 or 3 days, then died. All their support could do is copy instructions (which I already tried and explicitly mentioned that in complaint). When I answered that I have tried all of this, I simply got no reply anymore, they don’t give a…

27 June 2021
Unprompted review

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