Fruugo UK (GB) - fruugo.co.uk Reviews 

I was initially disappointed that the estimated delivery date once the item was purchased was after the estimated delivery date before purchase - and thst it wouldn’t arrive until after my sons birthday but delivery was much quicker then estimated. Product arrived well packaged and as described.

I ordered an approximately 60cm stainless-steel barbecue component for £147.49 from a retailer called YANGMENGHONG-2 through Fruugo.

Evri's tracking subsequently showed my order as delivered through my letterbox. Their own proof-of-delivery photograph shows a small plastic packet being delivered.

Inside that packet was a disposable surgical mask.

The stainless-steel product I ordered was never supplied.

The retailer subsequently issued a full refund, so to be absolutely clear: I got my £147.49 back. My one-star review is not about the refund.

My concern is what happened afterwards.

I supplied Fruugo with the order details, tracking information, Evri's photographic proof of delivery and photographs of the packet and surgical mask.

On 29 August, a Fruugo Compliance Officer in the Legal Team confirmed in writing that Fruugo had contacted the retailer, removed the specific product listing and “will investigate the issues.”

I asked for the outcome of that investigation, including whether Fruugo had reviewed previous complaints or fulfilment anomalies associated with the retailer. I received no substantive answer.

On 4 September, I sent a final detailed follow-up asking whether the investigation was open, completed or closed and what, if anything, it had established. I made clear that I was not seeking compensation.

Having still received no answer about the outcome by 8 September, I published this review.

I have also formally reported the transaction to Report Fraud and submitted the matter to the Citizens Advice Consumer Service for consideration/referral to Trading Standards.

I want to be precise: I cannot establish the retailer's intent and I am not claiming that a criminal offence has been proven.

UPDATE – 9 September 2026

Following publication of this review, Fruugo responded.

I was told that receiving the incorrect item was “a simple fulfillment error”, that “sending an incorrect item does not warrant a legal investigation”, and that Fruugo considered the matter closed.

I therefore asked a simple question: did Fruugo conduct the investigation/review its Compliance Officer said would take place and, if so, was that review the basis for concluding this was a “simple fulfillment error”?

Fruugo's final response was that any checks or reviews regarding the retailer are “strictly internal administrative matters” and that it “cannot share internal details or confirm specific outcomes.”

Fruugo also stated that its Legal Department had never promised that I would receive an update regarding an internal review.

For clarity, I never claimed that it did.

What Fruugo's Compliance Officer actually told me was: “we will investigate the issues.”

I accept that Fruugo will not disclose or confirm the outcome of any internal review. What remains unexplained to me is the basis for its categorical description of what happened as “a simple fulfillment error”.

This was not a mix-up between two similar products.

I paid £147.49 for an approximately 60cm stainless-steel component.

Under the tracking associated with that order, I received a small packet containing a disposable surgical mask.

The purchased product never arrived.

I cannot establish the retailer's intent, and I am not claiming that a criminal offence has been proven.

“Simple fulfillment error” is Fruugo's conclusion, not mine.

Readers can decide whether they consider that response adequate.

Great price and quick shipping.
Will use again.

Fruugo always delivers on time, or even before! Very reliable. Would definitely recommend

Perfume is 100% fake first time I’ve ordered and it will be the last . Took 2 weeks to arrive will be returning for a refund

Easy to order and delivered a lot quicker than expected, a great service! Would definitely buy off them again without any hesitation.

Good item very reasonable price. I would have given 5 stars but it took a bit long to come Thank you

Very happy with my experience frugal are really good. I love their progress. Very quick delivery and prices are amazing thank you.

Good value of the product. Arrived early.

Could not get in contact with customer service.

Jersey was too small

Return is expensive to ship back.

Still looking for help

Order: 118026663

I liked the efficiency of the delivery of the product, from purchase to delivery was quick. Also the constant communication in terms of delivery procedure, time, date, delivery at home or at a nearby store

Products all good quality and delivered on time, regular order updates etc. Wouldn't hesitate to use again

Awful. Hidden time frames so you don’t realise it’s drop ship platform and little to no support. Contacted support a number a times and the only response I get is that they will respond with 48 hours, still waiting weeks later.

Avoid at all costs.

Fruugo advert clear to understand. Prices reasonable. Good communication to keep me updated where and how long the delivery would be. I shall use them again.

I needed light bulb vases and was able to order and have them delivered in time for a party

I waited for a while for order to arrive . I ordered placemats . The first order confirmation showed placemats . Thereafter it showed a toy…skeleton dinosaurs kit! I didn’t read these confirmations as I thought they were duplicate emails . Instead of placemats I received dinosaurs! I emailed Fruugo uk and they replied apologetically. They were very good as they kept in touch and refunded my money . They also said to keep item which I gave away to charity shop.

ℝ𝕖𝕒𝕝𝕝𝕪 𝕙𝕒𝕡𝕡𝕪, 𝕒𝕟𝕕 𝕔𝕒𝕄𝕖 𝕓𝕖𝕗𝕠𝕣𝕖 𝕥𝕙𝕖𝕪 𝕤𝕒𝕚𝕕

Nice discounted offers hence why I ordered however the shipping took a while and it was in 3parts for 3 items. Also my volume multi balm arrived broken which I was disappointed about.

Perfect and 10 days before the estimated delivery.

Can't say a bad word. Was my first order but will definitely be using again