I was kind of concerned at the beginning as there was little to no communication being made as alot of sites you purchase through or from communicate straight away or as soon as. Updates to shipping c... See more
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I brought some gasses from Fruugo recently but unfortunately they have never arrived. I notified Fruugo and they refunded my money quickly which to me shows they care about customer service. I will or... See more
I had ordered this to send someone as a gift, but while ordering it didn't give me an estimated time when it will arrive until I paid for it usually it would say before we pay. But it came before the... See more
The product was legit and true to description. I was a little disappointed with the delivery time (3weeks) and it would be great if there was an option to combine postage. I was going to purchase 2 b... See more
Company details
- #2 of 2 best companies in Online Marketplace
- #1 of 1 best companies in Media Company
Written by the company
Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
Fruugo - The Global Marketplace
Written by the company
- Fruugo in other countries
- Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.co.nz
4.3
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I tried Hugo for the first time and…
I tried Hugo for the first time and realised what a really good product it was that is why when I ran out I have ordered more it highly covers up red eyes under bags anything that you want to hide and as far as I’m concerned it’s probably the best product on the market that doesn’t leave creases in your creases
16 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Arrived quickly just need to keep the…
Arrived quickly just need to keep the tracking info update
16 May 2026
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for leaving a review.
We are so glad to hear that you have received your order.
Should you require any assistance, please do not hesitate to contact us and we will be happy to help.
Kind regards,
Good customer service and goods arrived…
Good customer service and goods arrived in good time.
16 May 2026
Product is great
Product is great. Going to do the job I expected it to do and will order more. Thank you.
13 May 2026
Unprompted review
The communication ea first class price…
The communication ea first class price good very good all round
15 May 2026
Very good service
Very good service, order only took two days to arrive.Highly recommended
15 May 2026
Easy to use platform with keen pricing
Easy to use platform with some very keen pricing. Had issues with local last-mile courier and Fruugo - as well as the seller - backed me up with the seller offering to ship a replacement. Courier eventually delivered, but my experience with this platform was extremely positive and I will definitely use them again.
15 May 2026
I ordered a fragile glass sphere
I ordered a fragile glass sphere. It arrived quicker than expected, was carefully wrapped, and the quality was excellent. Thanks.
14 May 2026
Everything went well. gear arrived early
The gear arrived early and was everything as ordered. would recommend.
14 May 2026
Excellent kept me updated to its…
Excellent kept me updated to its arrival and did not have to wait long came in perfect condition just like in the photos of it
14 May 2026
Worst experience with online shopping
Worst experience with online shopping, placed an order, and the retailer has not replied to any message. It's been over a week now, and the retailer has still not responded or sent the item. Good luck finding anyone who is willing to or can offer any assistance from fruugo; they simply do not care about supporting fraudulent retailers.
13 May 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for yoiur review.
I am sorry to hear this.
A member of the team has contacted you via email to help resolve this.
We are looking forward to hearing from you.
Kind regards,
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