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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the delivery service, noting its speed and efficiency, with many receiving their orders much earlier than expected. People are particularly happy with the products, finding them to be of excellent quality and very useful for baking, making the process easier and more enjoyable. Many feel the products have significantly improved the professional appearance of their cakes. However, some people were dissatisfied with certain aspects of the product and their orders. Issues included the plastic former being difficult to work with or pressing into cakes, and some finding the product not as easy to use as anticipated, requiring more practice. A few customers also reported problems with orders not arriving or receiving items of poor quality, and some were unhappy with the packaging of multiple items.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the product, highlighting its... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the super fast delivery, with some... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the product, calling it "great" and... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the prompt and professional handling... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers find the product makes cake making... See more

Based on these reviews

Rated 4 out of 5 stars

I’ve read both good and bad reviews about Frost Form and their products and though they seem expensive, they are a small yet innovative company, providing the full package of products, recipes, i... See more

Rated 4 out of 5 stars

I had a lot of fun using this kit. I liked the cake cutter best. It was simple to use, like a large cookie cutter, and my cake layers came out perfectly uniform, which is wonderful. The only thing I s... See more

Rated 4 out of 5 stars

Quick delivery which is great Still trying to get it right hopefully I won’t waste any more ingredients. Love the concept and fingers crossed it will work for me. If it does I will certainly buy mor... See more


Company details

  1. Cake Decorating Equipment Shop
  2. Bakery Equipment

Written by the company

A revolutionary patented cake decorating tool to frost your cakes to perfection in seconds


Contact info

4.1

Great

TrustScore 4 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 38% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I was helped after I had placed a…

I was helped after I had placed a wrong order. The help was unbelievable. I thought they would be upset with me but they showed me kindness and helped me. Emily and Margaret were awesome. Writing me those emails and refunding my money. I didn’t think I was able. Thank you so much. I have placed another order and this time hopefully is the right one. Thank you ladies 💚

28 July 2024
Unprompted review
Rated 4 out of 5 stars

Well shipping took longer than last…

Well shipping took longer than last time, but I guess the product is great. I would however want a recipe booklet included in the purchase. More helpful that way.

5 August 2024
Frost Form logo

Reply from Frost Form

Hi Gizelle,

Thank you so much for your order and for repurchasing from us. You should have received an instructional manual with our Butter Ganache recipe included in your order. Additionally, you can find all our recipes for free on our website.

Rated 5 out of 5 stars

Game changer

Game changer! I cannot tell you how amazing Frost Form is. Using the system has cut my cake decorating in less than half the time I only wish these were around whilst I was making wedding cakes. I now mostly bake for friends and family but I love the system so much I am constantly making cakes! If you read a negative review it is usually user error. I have 3 kits now and am about to purchase a square set. Emily Coyle has gone out of her way to demonstrate the system on their website and provide recipes for foolproof coverings. I run a Sugarcraft club and constantly share all Frost Form hints and tips with my members.

3 August 2024
Unprompted review
Rated 5 out of 5 stars

I love it!

I love my Frost Form Kits and accessories. First I didn't think this works, but - after a second try I know - it really does and it makes me put all my ideas into practice. Of course, you can't use it with every kind of cake coating, but there are many recipes on the homepage. If there are any problems, the community is going to help. I also did not have any problems with shipping or duty, the conditions depend on your home country.

2 August 2024
Unprompted review
Rated 5 out of 5 stars

I am in love with my Frost Form

I fell in love with my Frost Form the first time I used it. I watched all of the YouTube instructional videos and read all of the material provided on their website and found it to be extremely helpful. This is the best tool I’ve found for frosting a beautiful cake with sharp edges. I’ve seen some negative reviews; but they all sound like user error to me. When you buy your kit, just make sure to watch the video and follow all of the instructions, and you’ll have beautiful results too.

20 July 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING Product 😍

The customer service was outstanding, and the product was exactly what I was looking for. I was very impressed with the quality of the product.
Quick service & very trustworthy.
I highly recommend this business.

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Love love love Frost Form

A friend showed me an awesome cake she made using Frost Form so I decided to give it an go. Absolutely love it. Frost Form has made it possible for this novice to make the most incredible birthday cakes for my grandchildren.

30 July 2024
Unprompted review
Rated 5 out of 5 stars

GAME CHANGER

Frost Form is honestly one of the best things I have ever purchased. As a newbie home baker it has completely transformed my cakes and has helped elevate them to the next level.

It's incredibly easy to use and creates a beautiful flawless finish.

The Frost Form TikTok account is also incredibly helpful with easy to follow guides, along with their recipes online.

I could not recommend it enough.

29 July 2024
Unprompted review
Rated 5 out of 5 stars

This is a great product

This is a great product once you know what you are doing! Their website has very detailed instructions and recipes that work. There are plenty of instagram posts on how to use the product! I’ve had to contact them once with a damaged product and they were so easy to deal with and sent me out a replacement straight away! This product is responsible for giving me a love of baking! If you are a hobby baker I recommend frost form as its makes making cakes so easy!

29 July 2024
Unprompted review
Rated 5 out of 5 stars

I can honestly say that frost form has…

I can honestly say that frost form has made my cake business flurish, I can take more orders as it saves me so much time not having to buttercream or ganache by hand it is an amazing product for the experienced or baker or someone who is starting out ⭐️⭐️⭐️⭐️⭐️

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Frost Form was my baking life saver

Frost Form was my baking life saver. Was so glad to have come across. The product does what it’s advertised to do. The Facebook and instagram pages with all the videos are amazing. Great live videos and recipes online. Had my product for about a year and my go to for cake making now.

26 June 2024
Unprompted review

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