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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the delivery service, noting its speed and efficiency, with many receiving their orders much earlier than expected. People are particularly happy with the products, finding them to be of excellent quality and very useful for baking, making the process easier and more enjoyable. Many feel the products have significantly improved the professional appearance of their cakes. However, some people were dissatisfied with certain aspects of the product and their orders. Issues included the plastic former being difficult to work with or pressing into cakes, and some finding the product not as easy to use as anticipated, requiring more practice. A few customers also reported problems with orders not arriving or receiving items of poor quality, and some were unhappy with the packaging of multiple items.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the product, highlighting its... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the super fast delivery, with some... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the product, calling it "great" and... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the prompt and professional handling... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers find the product makes cake making... See more

Based on these reviews

Rated 4 out of 5 stars

I’ve read both good and bad reviews about Frost Form and their products and though they seem expensive, they are a small yet innovative company, providing the full package of products, recipes, i... See more

Rated 4 out of 5 stars

I had a lot of fun using this kit. I liked the cake cutter best. It was simple to use, like a large cookie cutter, and my cake layers came out perfectly uniform, which is wonderful. The only thing I s... See more

Rated 4 out of 5 stars

Quick delivery which is great Still trying to get it right hopefully I won’t waste any more ingredients. Love the concept and fingers crossed it will work for me. If it does I will certainly buy mor... See more


Company details

  1. Cake Decorating Equipment Shop
  2. Bakery Equipment

Written by the company

A revolutionary patented cake decorating tool to frost your cakes to perfection in seconds


Contact info

4.1

Great

TrustScore 4 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 38% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quick delivery which is great

Quick delivery which is great
Still trying to get it right hopefully I won’t waste any more ingredients. Love the concept and fingers crossed it will work for me. If it does I will certainly buy more sizes.

23 February 2026
Rated 5 out of 5 stars

Thank You for the Excellent Customer Service

Hello,
I just wanted to take a moment to sincerely thank you for the prompt and professional way you handled my recent order.
Despite it being a weekend, you responded very quickly, processed the refund for the spoiled item without any stress, and even replaced it immediately. I truly appreciate the efficiency, honesty, and care shown throughout the process.
Great customer service like this really stands out, and I’m very happy with how everything was handled. I will definitely continue to support and recommend your business.
Thank you once again.
Kind regards,
Bridgy

26 January 2026
Rated 5 out of 5 stars

Mel C

I ordered both my frost forms on the 26th January and received it today
3rd February. It was a really fast delivery and only took 7 days for me to receive them. Thank you so much frost form.

26 January 2026
Rated 5 out of 5 stars

Love my Frostform!

Love my Frostform!
As a hobby Baker for years, this saves me so much time and perfect results everytime. I have tried to perfect this technique for years and this is like having a magic wand.

There are so many how to videos, recepies and creative tips in the Frostform community too.

Very easy to clean too.

Recommend this product so much.

The delivery was great too. No problems here.

I got a few different shapes and sizes and each of them are brilliant.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t believe the fast turn…

I couldn’t believe the fast turn around! I enddd up placing a second order, within a minute I was allocated a shipping number and the parcel was in its way that day!! Both arriving at the same time which was even more exciting! Can not wait to test them out!!

24 November 2025
Rated 4 out of 5 stars

Small company, great products.

I’ve read both good and bad reviews about Frost Form and their products and though they seem expensive, they are a small yet innovative company, providing the full package of products, recipes, ingredients and all important advice.

It is not a foolproof technique using the forms and does require attention to detail, but once you have mastered this you can, and will, create successful cakes.

Following the initial outlay for the equipment, time, effort and patience are all the skills that are required. Just remember, practice makes perfect!
Good Luck ☘️

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Dont be fooled

I watched so many videos on this and decided it looked fantastic and ordered the 8 inch heart shaped kit. I read all the instructions over and over so I didnt get anything wrong - I double checked the size of cake i needed to make and it said 8 inch - so i went ahead and baked 4 sponges - put them in the fridge overnight,the next day I made my buttercream and went to trim the sponges only to discover that the heart shape trimmer was to big for the sponges, I couldn't get a heart shape - so i couldn't use the kit - absolutely gutted after spending so much money and following all the instructions - Im sorry all the videos may look fantastic, but I feel like a fool believing in them now

23 November 2025
Unprompted review
Rated 1 out of 5 stars

Ripping off new businesses

I use social media quite a lot, I followed frost form and really enjoyed the videos, then i checked the website for ordering. The prices are so high, so I searched the “frost form” on temu and AliExpress, guess what ?? I found it, called “cake form” not “frost form” but the details are almost identical, basically this company is charging customers with 80% more than the temu price for the same product!
A lady left a coment from where she can buy and I reply to her that she can find it on temu at a reasonable price! FROST FORM blocked me!!! If you are so genuine and honest why this happened ?
Someone who will like to start his own business and buy stuff like this doesn’t have to go bankrupt..
disappointing.. very disappointing. Hopefully everyone will see my review! And won’t get ripped off.

8 November 2025
Unprompted review
Frost Form logo

Reply from Frost Form

Hi,

We’re genuinely sorry to hear how you feel, and we want to clarify what’s actually going on here.

There are, unfortunately, counterfeit copies of our patented and trademarked Frost Form tool being sold on Temu and AliExpress under different names. These listings often use our photos and videos without permission, which makes them look identical online.

We’ve actually purchased these copies ourselves to check, and they simply don’t perform like the real Frost Form. The sizing, thickness, and materials are completely off. They also don’t include the recipes, guides, and support that come with the genuine Frost Form, which are a huge part of what we offer to help other small baking businesses succeed.

Everything about Frost Form, from the design to the community we’ve built over the last 5 years, was created and patented by us. The companies selling these imitations are infringing on our intellectual property and profiting from our work, which is why we remove links to them and are pursuing legal action.

We know it might look like Frost Form is a big company because of our following online, but we’re actually a small independent team of seven people who all rely on Frost Form for our livelihoods. Every sale goes directly to paying our team, protecting our patent, creating new educational content, and keeping our community running.

We completely understand that not everyone can afford to invest in the original, but supporting counterfeit sellers unfortunately harms small creators like us the very people trying to innovate and bring new ideas to the baking industry.

If you’d like to confirm authenticity or learn more about how to spot copies, please reach out to us at info@frostform.com
We’re always happy to help.

Thank you to everyone who continues to support the genuine Frost Form and the small team behind it ❤️

Official website: www.frostform.com

Rated 5 out of 5 stars

I love my frost form products

I have three round Frost Forms one heart shaped and a set of frost form plates. They make decorating cakes so easy. I only bake cakes for family and friends but my cakes look so much more professional now thanks to Frost Form. Emily is a genius. They are well made too. High quality. I also have scrapers and icing bags.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Best invention/ entrepreneur of the year

I’ve been buying from Frost Form for a couple of years now and I have to give credit when it’s due. Their products are absolutely incredible and coming from Ireland myself I’m so happy it was an Irish girl Emily invented it.
The confidence this product has given me to bake beautiful cakes is amazing.
I have bought all the kits now and much more.
I strongly believe this product should be awarded the best product of the year.
And Emily should be awarded best company/entrepreneur of the year too.
Highly recommend this product to everyone all over the world 👌
Mona Sinclair 💚

28 October 2025
Rated 5 out of 5 stars

I absolutely love using the frost form…

I absolutely love using the frost form kits. By following their advice and recipes, I can spend more time focusing on cake decoration. As the saying goes, practice makes perfect. Their customer service is excellent, with quick responses to any questions. Additionally, their website offers a wealth of information. It's evident that they have meticulously tested and retested their kits and recipes to ensure perfection.

22 October 2025
Unprompted review

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