I sadly lost my tips from my earpods and then I wrote an email to the customer support and within a few days I got a mail back and now the new tips are on the way and they are also free. The customer... See more
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I lost the case for my wonderful Fresh 'n Rebel headphones at the beach and was really sad. I tried contacting customer service to ask if I could buy a new case. To my surprise, Romy reassured me and... See more
Company replied
Aside from the wide variety of products, I’d like to focus solely on the service here. It’s phenomenal. The staff is very friendly, quick to address issues, and extremely accommodating. Top-notch. I’v... See more
Company replied
⭐⭐⭐⭐⭐ Excellent customer service! I had a problem with my earbuds, and after contacting support, they quickly helped me and arranged a replacement. I didn’t even have to return the old pair. The c... See more
Company replied
Company details
About Fresh 'n Rebel
Written by the company
Fresh 'n Rebel creates mobile must-haves that people want to be seen with and really complement someone’s style.
The brand was born in Rotterdam and is still based in this creative and raw soul of the Netherlands. Their urban designs are made for those who dare to go for the unknown and want to surround themselves with good quality and the finest details.
Fresh ‘n Rebel offers over-, on- and in-ear headphones, True Wireless earbuds, waterproof Bluetooth speakers, (wireless) chargers, powerbanks and matching cables.
The brand was born in Rotterdam and is still based in this creative and raw soul of the Netherlands. Their urban designs are made for those who dare to go for the unknown and want to surround themselves with good quality and the finest details.
Fresh ‘n Rebel offers over-, on- and in-ear headphones, True Wireless earbuds, waterproof Bluetooth speakers, (wireless) chargers, powerbanks and matching cables.
Contact info
Linatebaan 101, 3045 AH, Rotterdam, Netherlands
- helpme@freshnrebel.com
- freshnrebel.com
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are awesome!! Excellent customer service
They are awesome!!! They sent me another charging box for my earphones for free and it arrive in 3 working days!!!! The best!!!
12 March 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Gabriela,
Thank you so much for your amazing words! So nice to hear you got your new charging box so quickly and that you are happy with our customer service. Enjoy your earphones!
Cheers,
Fresh 'n Rebel
Efficient support
I had to contact the support, having lost my smart finder card charger.
They sent me one quickly twice, as the first one took too many time to arrive.
So I’m fully satisfied by fresh n rebel support team(Sam and Romy).
18 February 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Tanguy,
Thanks a lot for your lovely review. Great to hear that Sam and Romy could quickly help you with a new charger for your smart finder card and that you are fully satisfied with our support.
Cheers,
Fresh 'n Rebel
Excellent customer service
My speaker stopped working after a short time. I contacted Fresh ‘n Rebel support and they responded very quickly. They arranged a free return and sent me a new speaker without any problems. Very professional and helpful customer service. Thank you!
2 March 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Ivan,
Thanks for your lovely review! Great to hear our team could quickly help you with the return and a new speaker, and that you felt well taken care of. Enjoy your Fresh 'n Rebel product!
Cheers,
Fresh 'n Rebel
Super fast and perfect Service
Super fast and perfect Service
Nice Customer Support
Fast Response times
And Optimal solutions for Problems
9 March 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Michael,
Thanks a lot for your lovely review. So nice to hear you experienced fast responses and optimal solutions from our support team.
Cheers,
Fresh 'n Rebel
Suport of Fresh and Rebel is VERY Good
Suport of Fresh and Rebel is VERY Good,
I 've had a few interactions with them and they are always positive and trying to help.
Even during busy periods, they reply next day
6 March 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your kind words! Great to hear that your interactions with our support team have been positive and that you appreciate the quick replies, even when it is busy.
Cheers,
Fresh 'n Rebel
I was missing a charging cable for my…
I was missing a charging cable for my Smart finder Card and did write their support. Fresh‘n Rebel offered me right away to send me one so I can use it again! Love the way of real costumer support
23 February 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your lovely review! Great to hear our support team could quickly help you with a new charging cable so you can use your Smart finder Card again. We really appreciate your kind words about our customer support.
Cheers,
Fresh 'n Rebel
Amazing customer service thank you very…
Amazing customer service thank you very much :-)
15 February 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thank you so much for your kind words! We are really happy to hear you had such an amazing experience with our customer service.
Cheers,
Fresh 'n Rebel
Fantastic products
High quality, really nice-looking earphones, speakers and accessories, fastest shipping ever, I am totally satisfied with the purchasing experience.
8 February 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your lovely review! Awesome to hear you like the look and quality of your earphones, speakers and accessories and that your order arrived so quickly. Enjoy your Fresh 'n Rebel products!
Cheers,
Fresh 'n Rebel
Excellent handling of a case following…
Excellent handling of a case following a device breakdown. Fast processing and an ideal solution provided very quickly.
19 February 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your review! Great to hear your case after the breakdown was handled quickly and that you received an ideal solution so fast.
Cheers,
Fresh 'n Rebel
Amazing customer servive !
Lost the little charging cable of my powerbank, had a quick response at my email and they send it for free to me.
Amazing!! Thank you, Sam!
16 February 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Sam,
Thanks a lot for your lovely review and kind words! Great to hear our team could quickly help you with a new charging cable for your powerbank.
Cheers,
Fresh 'n Rebel
Excellent customer service
Excellent customer service - the support replied fast and Sam was very helpful. I love their concept "no case, no waste"! It adds character to the company! Thank you very much for sending me the case!
13 February 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thank you for your lovely review! Great to hear that Sam could help you so quickly and that you like our no case no waste concept. Enjoy your Fresh n Rebel product and the new case!
Cheers,
Fresh 'n Rebel
Highly recommended
Highly recommended! The service is amazing, the headphones exceeded all the expectations. Delivery took only one day❤️
9 February 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks so much for your lovely review! Amazing to hear your headphones exceeded your expectations and that your order arrived in just one day. Enjoy your music!
Cheers,
Fresh 'n Rebel
I loved the customer service
I loved the customer service , they replied very quick and understood my problem and even helped with replacing it. Best customer service I’ve had this far
12 February 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks so much for your lovely words! Great to hear our team understood your issue quickly and could help you with a replacement.
Cheers,
Fresh 'n Rebel
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your review! Great to hear you are happy with the high quality and that your order arrived so quickly.
Cheers,
Fresh 'n Rebel
The customer service is very responsive!
30 January 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your review. Great to hear our customer service feels so responsive to you!
Cheers,
Fresh 'n Rebel
Great experience
I had a great experience with the support team. They were incredibly kind and professional. They handled my issue with the earbuds perfectly and went above and beyond to help me. I'm so happy with the service!
30 January 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks so much for your lovely review! Great to hear our support team could sort out the issue with your earbuds and go the extra mile for you. Enjoy your Fresh 'n Rebel product!
Cheers,
Fresh 'n Rebel
Great customer service
The keyring to my smartfinder broke, so I contacted their customer service. They immediately send me a replacement without asking about details! Great customer service!
29 January 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thank you for your review and your kind words. Lovely to hear our team could quickly send you a replacement for your smartfinder keyring without any hassle.
Cheers,
Fresh 'n Rebel
Excellent
Excellent, smooth Customer service, very kind and helpful case managers. I have never had such experince in my life. Big thank you to everyone. !!!
27 January 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thank you so much for your lovely words! It is great to hear that our customer service and case managers made such a positive impression on you. Big thanks right back at you for taking the time to share this.
Cheers,
Fresh 'n Rebel
Very friendly and helpful service
Very friendly and helpful service!
I’m very thankful for my new Clam ANC headphones.
22 January 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your lovely review. So nice to hear you are happy with the friendly support and enjoying your new headphones.
Cheers,
Fresh 'n Rebel
Amazing customer service
Amazing customer service, great products. They have very high quality powerbanks and nice color choices.
16 January 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your review! Awesome to hear you love our customer service and that the powerbanks and colours are such a good match for you.
Cheers,
Fresh 'n Rebel
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