I sadly lost my tips from my earpods and then I wrote an email to the customer support and within a few days I got a mail back and now the new tips are on the way and they are also free. The customer... See more
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I lost the case for my wonderful Fresh 'n Rebel headphones at the beach and was really sad. I tried contacting customer service to ask if I could buy a new case. To my surprise, Romy reassured me and... See more
Company replied
Aside from the wide variety of products, I’d like to focus solely on the service here. It’s phenomenal. The staff is very friendly, quick to address issues, and extremely accommodating. Top-notch. I’v... See more
Company replied
⭐⭐⭐⭐⭐ Excellent customer service! I had a problem with my earbuds, and after contacting support, they quickly helped me and arranged a replacement. I didn’t even have to return the old pair. The c... See more
Company replied
Company details
About Fresh 'n Rebel
Written by the company
Fresh 'n Rebel creates mobile must-haves that people want to be seen with and really complement someone’s style.
The brand was born in Rotterdam and is still based in this creative and raw soul of the Netherlands. Their urban designs are made for those who dare to go for the unknown and want to surround themselves with good quality and the finest details.
Fresh ‘n Rebel offers over-, on- and in-ear headphones, True Wireless earbuds, waterproof Bluetooth speakers, (wireless) chargers, powerbanks and matching cables.
The brand was born in Rotterdam and is still based in this creative and raw soul of the Netherlands. Their urban designs are made for those who dare to go for the unknown and want to surround themselves with good quality and the finest details.
Fresh ‘n Rebel offers over-, on- and in-ear headphones, True Wireless earbuds, waterproof Bluetooth speakers, (wireless) chargers, powerbanks and matching cables.
Contact info
Linatebaan 101, 3045 AH, Rotterdam, Netherlands
- helpme@freshnrebel.com
- freshnrebel.com
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great support even for a small bug
4 May 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Samuel,
Thanks a lot for your review! Great to hear our support could help you out quickly, even for a small bug.
Cheers,
Fresh 'n Rebel
Perfect
Perfect, I am happy that there are services like that, the ideal
25 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rym,
Thank you for your lovely review. Great to hear you are so happy with our service.
Cheers,
Fresh 'n Rebel
Reply from Fresh 'n Rebel
Hi Chiara,
Thanks for your review! Great to hear your order was handled fast and efficient.
Cheers,
Fresh 'n Rebel
Such a great customer service team
Such a great customer service team, they reply very fast and really helped me with my question.
21 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Omar,
Thanks a lot for your lovely review. Great to hear our customer service could help you quickly and answer your question so well.
Cheers,
Fresh 'n Rebel
Very fast delivery.
Good looking webshop, and fast delivery of the goods.
10 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Tino,
Thanks a lot for your review! Great to hear you like our webshop and that your order arrived so quickly.
Cheers,
Fresh 'n Rebel
Very friendly and helpful customer support
Very happy with the customer support it was sooo friendly
16 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Marvin,
Thanks a lot for your lovely review! Great to hear our customer support felt so friendly and helpful.
Cheers,
Fresh 'n Rebel
Best Support ever
Best Support ever. I bought abbout a half year an XXL speaker from fresh n Rebel. Now IT was broken. In a short distance they changed IT.
Thanks
16 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi der,
Thanks for your lovely review and kind words about our support. We are glad we could quickly sort out the issue with your speaker and get you a replacement.
Cheers,
Fresh 'n Rebel
Great customer service
Great customer service, they replaced my headphones immediately when a battery issue appeared.
15 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Nik,
Thanks a lot for your review and your kind words! Great to hear our team could replace your headphones so quickly when the battery issue appeared.
Cheers,
Fresh 'n Rebel
Best customer service.
Customer service has send me new ear sponges for an old model in the right dark red colour, free of charge.
They are helpful and nice.
13 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Anne,
Thanks for your lovely review! So nice to hear our customer service could help you with new dark red ear sponges for your older model free of charge.
Cheers,
Fresh 'n Rebel
Had some issues with my powerbank and…
Had some issues with my powerbank and customer service was very good.
13 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi ayravainen,
Thanks for your review! Even though you had some issues with your powerbank, we are really glad our customer service could help you out so well.
Cheers,
Fresh 'n Rebel
I got defective headphones and they…
I got defective headphones and they gave me instructions to try fix and when that didnt work they sent me a new pair and replied very fast great service !
9 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Kalix,
Thanks for your review and your kind words. Glad to hear our team could help you quickly with clear instructions and a new pair of headphones. Enjoy your music!
Cheers,
Fresh 'n Rebel
I am very pleased with the service I…
I am very pleased with the service I received. The company provided me with a replacement cable free of charge after I lost mine, and this was entirely their initiative. I'm really satisfied with how they handled the situation!
9 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Chris,
Thanks a lot for your lovely review. Great to hear our team could help you out with a replacement cable and that you are so satisfied with how everything was handled.
Cheers,
Fresh 'n Rebel
I’ve had it with this brand
I’ve had it with this brand. I’ve had about four headphones from them and every single one of them has been plagued with connection issues. They disconnect literally every minute for no reason at all. Do not fall for the temptation, they are cheap for a reason but even with that taken into consideration they’re still extremely poor value for money.
7 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi,
Thank you for your review.
We’re sorry to hear about your experience and understand how frustrating this must be, especially if you’ve encountered it multiple times.
We would really like to look into this further with you and see what’s going wrong. Could you please contact us at helpme@freshnrebel.com
with some details about the products you’ve used and the issues you’re experiencing?
We’re happy to help and find a suitable solution together.
Very good support
Very good support! Lost the case and got recycled one for free 👍👍👍👍👍
6 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Ralf,
Thanks a lot for your review! Great to hear our support could help you with a recycled replacement case for free. Enjoy your Fresh 'n Rebel product!
Cheers,
Fresh 'n Rebel
Great product is backed up by great service
Attentive, courteous and friendly customer service staff could not have been more helpful.
It's great to see a fantastic product (I love my headphones) being backed up by a proper, human care team. Kudos.
15 March 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Eoin,
Thanks a lot for your lovely review and kind words about our customer service team. It is great to hear how much you enjoy your headphones and felt well taken care of.
Cheers,
Fresh 'n Rebel
It was very great service
1 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Maya,
Thanks a lot for your review! Great to hear you experienced such great service with your Fresh 'n Rebel product.
Cheers,
Fresh 'n Rebel
Reply from Fresh 'n Rebel
Hi Henk,
Thanks a lot for your review! Super nice to hear you are so happy with your Fresh 'n Rebel product.
Cheers,
Fresh 'n Rebel
Incredible turnaround time
Incredible turnaround time! Lost my case, got a reply within a day, and a replacement is already on the way. Efficient and eco-friendly service. Thank you!
20 March 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Nicole,
Thanks a lot for your lovely review! So nice to hear you got such a quick reply and that your replacement is already on the way, and we love that you appreciate the eco friendly service.
Cheers,
Fresh 'n Rebel
Excellent Customer Service
I have a set of Fresh & Rebel Twins Anc earbuds which have been amazing, have them a few years now & never a bother with them!
I recently lost the tips off them, I went on their website to order replacement tips and was so pleasantly surprised to find they offer tips free of charge!
I dealt with Jim & he posted out my tips asap, great guy & amazing company!!😊😊👌
17 March 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Aishling,
Thanks a lot for your lovely review! So nice to hear you have been enjoying your earbuds for years and that getting new tips for free was a pleasant surprise. We will make sure Jim sees your kind words.
Cheers,
Fresh 'n Rebel
Another happy costumer
The entire process from ordering to delivery went super fast! Super happy with the experience.
6 March 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Kenny,
Thanks so much for your review! Awesome to hear your order and delivery went so fast and that you are super happy with the whole experience.
Cheers,
Fresh 'n Rebel
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