I sadly lost my tips from my earpods and then I wrote an email to the customer support and within a few days I got a mail back and now the new tips are on the way and they are also free. The customer... See more
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I lost the case for my wonderful Fresh 'n Rebel headphones at the beach and was really sad. I tried contacting customer service to ask if I could buy a new case. To my surprise, Romy reassured me and... See more
Company replied
Aside from the wide variety of products, I’d like to focus solely on the service here. It’s phenomenal. The staff is very friendly, quick to address issues, and extremely accommodating. Top-notch. I’v... See more
Company replied
⭐⭐⭐⭐⭐ Excellent customer service! I had a problem with my earbuds, and after contacting support, they quickly helped me and arranged a replacement. I didn’t even have to return the old pair. The c... See more
Company replied
Company details
About Fresh 'n Rebel
Written by the company
Fresh 'n Rebel creates mobile must-haves that people want to be seen with and really complement someone’s style.
The brand was born in Rotterdam and is still based in this creative and raw soul of the Netherlands. Their urban designs are made for those who dare to go for the unknown and want to surround themselves with good quality and the finest details.
Fresh ‘n Rebel offers over-, on- and in-ear headphones, True Wireless earbuds, waterproof Bluetooth speakers, (wireless) chargers, powerbanks and matching cables.
The brand was born in Rotterdam and is still based in this creative and raw soul of the Netherlands. Their urban designs are made for those who dare to go for the unknown and want to surround themselves with good quality and the finest details.
Fresh ‘n Rebel offers over-, on- and in-ear headphones, True Wireless earbuds, waterproof Bluetooth speakers, (wireless) chargers, powerbanks and matching cables.
Contact info
Linatebaan 101, 3045 AH, Rotterdam, Netherlands
- helpme@freshnrebel.com
- freshnrebel.com
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I'm very satisfied with the support! The staff was very friendly and I'm happy to recieve my new ear cushions in a few days.
15 January 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thank you for your lovely review! Great to hear you felt well supported and that your new ear cushions are already on their way. Enjoy using your Fresh 'n Rebel product.
Cheers,
Fresh 'n Rebel
Great support team
Great experience with Fresh ’n Rebel. I lost the charging case for my earphones and their support team was incredibly helpful and quick in arranging a replacement. Friendly, efficient service and great customer care. Highly recommend!
12 January 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your lovely review! So nice to hear our support team could quickly help you with a new charging case and that you enjoyed the friendly service. We really appreciate your recommendation!
Cheers,
Fresh 'n Rebel
I bought the Clam Ace 2 as a…
I bought the Clam Ace 2 as a replacement for my older Clam ANC (Which had perished after 4 years of being rained on). The sound quality and noise cancelling are both excellent, for a reasonable price compared to other headphones.
14 January 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your review! Awesome to hear you are enjoying the sound quality and noise cancelling of your new headphones, especially after using your old pair for so many years. Enjoy your listening time!
Cheers,
Fresh 'n Rebel
The customer support was incredibly…
The customer support was incredibly helpful and event send me a replacemnent for the earbuds I purchased that broke. They were very nice to talk to and effective!
13 January 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Aria,
Thank you for your review! How amazing to hear that our team was able to help you so well and that you are very satisfied! Have fun with your Fresh n' Rebel product 😊️
Cheers,
Fresh ‘n Rebel Support
Great service
I have reported an issue with the product, received explicit instructions for fixing it myself and received a replacement product as a result.
Am very pleased.
12 December 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your review! Great to hear the clear instructions helped and that the replacement for your Fresh ’n Rebel product made you feel well taken care of. Glad you’re pleased!
Cheers,
Fresh 'n Rebel
Perfect sound quality for its price ❤️👌🏽
3 December 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your review! Awesome to hear the sound quality hits the mark and offers great value for the price. Enjoy your Fresh 'n Rebel product!
Cheers,
Fresh 'n Rebel
I would like if the app also pairs with…
I would like if the app also pairs with the Fresh 'n' Rebel Twins move because I don't see the need for the app if I can't also pair with other types of the same brand .......The app isn't good if one can't pair all the types of pods and headphones produced by the company........I am requesting that this change can be made I would really appreciate 😞😞😞
21 December 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Gabriel,
Thank you for your message!
Please note that the app is not compatible with all Fresh ’n Rebel earbuds, as not all models support the same features or technical capabilities required for app integration.
Because of these differences, pairing every type of earbud with the app is unfortunately not possible.
That said, we appreciate you taking the time to share your feedback and suggestions with us.
If you need any further clarification or help, feel free to contact us at helpme@freshnrebel.com
Customer support were excellent and…
Customer support were excellent and went above and beyond to resolve my issue and replace my faulty equipment. Well done
18 December 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks so much for your review! Great to hear our support team went the extra mile to resolve your issue and arrange a replacement quickly.
Cheers,
Fresh 'n Rebel
I forgot my AirPods going to the…
I forgot my AirPods going to the airport so I bought a pair of Fresh Rebel twins core airpods. So far so good.
But I can’t pair with them which seem to be pretty straight forward. It simply doesn’t work. Sometimes I see it twice in the Bluetooth setting but can’t pair. I tried resetting but nothing works. I paid €39,99 so that was just money out of the window.
13 December 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Robert,
We’re very sorry to hear about this, that’s certainly not the experience we want you to have.
Pairing the Twins Core should normally be straightforward, and we do have several tips and troubleshooting steps that usually resolve this issue. We’d be happy to help you get this sorted.
Could you please contact our support team at helpme@freshnrebel.com? If possible, include the device you’re using and what you’ve already tried. This will allow us to assist you more effectively :)
We hope to hear from you soon so we can help you enjoy your earbuds as intended.
Friendly contact and uncomplicated help
11 December 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your review! Great to hear the contact was friendly and the help was quick and uncomplicated.
Cheers,
Fresh 'n Rebel
It’s probably the best service in the…
It’s probably the best service in the world!!!!
11 December 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks so much for the awesome review. Hearing you call our service the best in the world made our day!
Cheers,
Fresh 'n Rebel
brother i cant glaze em enough
brother i cant glaze em enough.
low price audio products with good sound quality for the price.
designs are sturdy and look good.
as somebody who has only purchased their cheapest available products over the years,
the first time i bought something i was hesitant but it doesn't matter if its headphones or a speaker, i always end up being genuinely surprised with how good the sound is, the material its made of and the responsiveness of the electronics like the touch mechanics.
i have become a genuine supporter of this company because they hooked me up when i was broke af, but im up now.
overall if you are ever in need of some cheaper alternative sounds, you now can do that without sacrificing quality. shout out to freshnrebel!
9 December 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for the love and your awesome review! Great to hear you’re impressed by the sound and sturdy design, from headphones to speakers, and that the touch controls feel responsive. We really appreciate your support and shout out.
Cheers,
Fresh 'n Rebel
Great products and aftersales!
Bought clam elite headphones a couple of years ago. Amazing sound but the build quality was a bit lacking, it started getting cracks in the earmuffs allowing the inside cushioning to come out. Fresh 'n Rebel replaced it under warranty with another clam elite. This one showed the same issues after a year and this time the warranty had passed. They knew about the issues, fixed them in their new clam ace series and replaced my elite with an ace 2! I don't know many companies that do this well outside of the warranty period.
About the clam ace 2, it's even better than the elite! The sound is great right out of the box but the personal audio profile makes it gold! Handles everything from bass driven metal to classical music beautifully. The included app lets you adapt all the buttons and even shut down auto pause (not that it's necessary, works better compared to the elite).
I'm using it daily for several hours with noise cancelling on and the battery life is insane.
Thanks again Fresh 'n Rebel for the awesome fix!^^
25 October 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your review! We’re glad our team could get you sorted with a new pair and that you’re loving the sound, the personal audio profile and the amazing battery life with noise cancelling for your daily listening from metal to classical. Enjoy the music!
Cheers,
Fresh 'n Rebel
Good products for a really good price
Good products for a really good price. And really good quality!
29 November 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your review! Awesome to hear you get top quality for a really good price. Enjoy your Fresh 'n Rebel product!
Cheers,
Fresh 'n Rebel
I've had these for 6 months now
I've had these for 6 months now. Reliable and good quality. The sound quality is brilliant. They have 30 hours of battery life and I charge them once a week. The only downside is I can't see how much battery life is left.
27 November 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your review! Awesome to hear you have enjoyed the brilliant sound and week long battery life over the past 6 months. If you ever want tips on checking battery status, our team is here to help.
Cheers,
Fresh 'n Rebel
Great and friendly support after my…
Great and friendly support after my device stopped charging after 1 year.
11 June 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your review! Great to hear our team could help when your Fresh 'n Rebel product stopped charging after a year.
Cheers,
Fresh 'n Rebel
Customer service was really great!
Customer service was really great!
25 November 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for the five stars! Great to hear our customer service was really great for you.
Cheers,
Fresh 'n Rebel
I highly recommend this brand
I highly recommend this brand, since the costumer service was prompt and able to solve my question.
20 November 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your review and recommendation! Great to hear our customer service was prompt and could answer your question.
Cheers,
Fresh 'n Rebel
Great customer service!
I lost my headphones casing and they very kindly sent me a second hand one for free. Didn't even asked for shipment fees. Clearly worth 5 stars !
12 November 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for the 5 stars and your kind words! Sorry you lost your case, but we’re glad our team could help with a free replacement so quickly.
Cheers,
Fresh 'n Rebel
Reply from Fresh 'n Rebel
Hi Rebel,
Awesome to hear it was easy on freshnrebel.com. Thanks for taking the time to leave your review!
Cheers,
Fresh 'n Rebel
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