Recent booked shipment with a certain trucker did not get picked up for 3 days. Freightera was able to rectify the situation after 3 days of no-show of the trucker, and freight was picked up by a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
these guys ROCK! always ready to help when necessary , excellent customer service, unparalleled in the industry. I ship and organize pickups all over North America, and Freightera is ALW... See more
Company replied
It's what you want and need - a way to save money moving what needs to move with the support you need when things go sideways. The help desk has come through every time and we're saving on shipping c... See more
Company replied
It is very easy to get quotes and compare them online. After you select a rate, it is simple to book the carrier and upload documents. Payment is easy as well as they take etransfer and credit cards... See more
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Company details
Written by the company
Offering online freight quotes from 100s of truckload & LTL companies. Compare and find the best rates instantly. Over 20 billion carrier rates in the USA, Canada and cross-border. Register for FREE. Super-friendly support.
Contact info
Office 8036 200-375 Water Street, V6B 5C6, Vancouver, Canada
- (800) 886-4870
- clientcare@freightera.com
- freightera.com
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 month
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Payment link needed to be sent a couple…
Payment link needed to be sent a couple of times so not ideal.
9 September 2025
Reply from Freightera
Thank you for reaching out and our apologies for the inconvenience! Unfortuantely, if a payment process is started via e-transfer through our website the e-transfer would need to be declined before the payment link can be generated again.
Extremely easy to deal with and my…
Extremely easy to deal with and my shipment arrived as promised. Will be using the service again for all my shipments.
28 August 2025
Unprompted review
Reply from Freightera
Thank you Adrian, we look forward to working with you again! :)
Steller Service
Customer service and speedy drlivery was phenomenal. Prices were very reasonable.My correspondence for tracking and delivery was consistent and accurate.
Everyone was friendly and professional
Thank you for your excellent service.
19 August 2025
Unprompted review
Reply from Freightera
Thank you, Cece!
Reply from Freightera
Thank you very much Munish, we really appreciate it!
Shocking how much time this saves
Easy to find 20 quotes for various service levels in under a minute.
No more "well what about this" on the phone with a rep, or resubmitting forms online to 5 different comments and trying to compare.
Love using Freightera.
12 August 2025
Reply from Freightera
Thank you Russ!
Website is easy to use
Website is easy to use, pricing is very competitive. On the rare occasion that you need to talk to an actual person there is someone on the other end of the line quickly. They are knowledgeable and wanting to help
21 August 2025
Reply from Freightera
Thank you for your lovely review Gord! :)
good service
good service
shipment took a week to arrive from Montreal to Calgary
no damage or any issues with the marchandise
1 August 2025
Unprompted review
Reply from Freightera
Thank you very much!
We were extremely impressed with the…
We were extremely impressed with the customer service, speed of shipping and the freight cost. I would highly recommend Freightera.
14 August 2025
Unprompted review
Reply from Freightera
Thank you for your lovely feedback Michael!
Having issue rescheduling a pick up…
Having issue rescheduling a pick up after ours was cancelled yesterday due to the truck being too full. Freightera should have taken it upon themselves to send another truck the same day as this is a very time sensitive shipment!
14 August 2025
Reply from Freightera
Thank you for your feedback Preston! We are terribly sorry for the delay on this order! Unfortuantely, once your order was scheduled with the carrier they advised us that they would not have the availability to pick the order up on your preferred pickup date and that they could pick this up on the following day. Our team has reached out on the morning of the preferred pickup date to check if this would work out for you. The order was then picked up the following day and it has been delivered earlier this week. Sadly, when it comes to all of our carriers all pickup and delivery dates are only estimated and cannot be guaranteed and the carriers are sometimes forced to postpone a pickup by a day as they do not have the availability to have this order picked up on the selected date. Once again, our apologies for the inconvenience.
Quick and straight forward process
Quick and straight forward process. Just one thing i noticed is Day and Ross Tracking shows a different city for drop off.
It would be great to have accurate tracking :)
25 July 2025
Unprompted review
Reply from Freightera
Thank you for your kind review Syed! We are working with our carriers to further improve our tracking and make sure you can get timely and accurate updates at all times!
Will be using again for our LTL freight
I have been working with a local freight company in our area for years to meet our LTL needs. I'm thrilled to have discovered Freightera's website. Their customer service is fantastic, and most importantly, our equipment arrived at our customer's service centre on time and damage-free
24 June 2025
Unprompted review
Reply from Freightera
Thank you Josh! We look forward to working with you!
All shipments that we use Freightera…
All shipments that we use Freightera for are delivered on time and no damage. We have been using Freightera for over 5 years and we are very happy.
Bob Osborne
President R.D. Strickland Inc
7 July 2025
Unprompted review
Reply from Freightera
Thank you for your trust over the years Bob, we really appreciate it!
Reply from Freightera
Thank you so much for your review! We appreciate it!
Highly Recommend
I have been using Freightera for a few years. They have such great Customer service. All the staff are very friendly and fast as resolving inquires.
Their shipping site is simple and user friendly. Often times, other providers cannot beat Freighteras rates.
Its a One - Stop - Shop.
I highly recommend trying them out.
7 July 2025
Unprompted review
Reply from Freightera
Thank you so much for your lovely feedback!
Scheduled a pick up using the website…
Scheduled a pick up using the website to fill out relevant details. Driver went to P/U location and it sounds like a combination of logistics and Pick up site errors however, driver didn't know what he was picking up and warehouse attendant didn't know of what he was supposed to pick up. Please read the data inputs on your bill of lading and or online receipts. All information is there in plain site. We're now 16 hours behind planning. First time the shas happened with this company so they're still 95% dependable.
Update ***
Freightera was able to rectify my issue by getting my deliveries on a dedicated truck and expedited to my venue in the span of a couple of hours. They truly exemplify great turnaround customer service. Thanks Freightera!
1 July 2025
Reply from Freightera
Thank you for reaching out Samuel! Unfortunately, it seems that the carrier was not able to pick this order up on the requested date as they had issues with getting the pickup location to release the shipment to them. Due to this, and as per your conversation with our Logistics team, this order has been transferred to a new carrier that was able to have this order picked up and delivered on the same day.
Reply from Freightera
Thank you for reaching out Azhar! Unfortunately, during our verification process we were advised that the delivery location is a limited access area, due to which the carrier will be charging an additional fee. Our team has advised you of this ahead of pickup and, as you have agreed, we have advised the carrier to proceed with this order. As per our conversation, Freightera has covered this fee as a sign of good faith and we hope to continue working with you in the future!
A seamless process!
A seamless, easy process, much less taxing than other freight shipments I've done. Fast delivery!
18 June 2025
Reply from Freightera
Thank you very much for your review Richard!
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