Recent booked shipment with a certain trucker did not get picked up for 3 days. Freightera was able to rectify the situation after 3 days of no-show of the trucker, and freight was picked up by a... See more
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Review summary
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these guys ROCK! always ready to help when necessary , excellent customer service, unparalleled in the industry. I ship and organize pickups all over North America, and Freightera is ALW... See more
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It's what you want and need - a way to save money moving what needs to move with the support you need when things go sideways. The help desk has come through every time and we're saving on shipping c... See more
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It is very easy to get quotes and compare them online. After you select a rate, it is simple to book the carrier and upload documents. Payment is easy as well as they take etransfer and credit cards... See more
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Company details
Written by the company
Offering online freight quotes from 100s of truckload & LTL companies. Compare and find the best rates instantly. Over 20 billion carrier rates in the USA, Canada and cross-border. Register for FREE. Super-friendly support.
Contact info
Office 8036 200-375 Water Street, V6B 5C6, Vancouver, Canada
- (800) 886-4870
- clientcare@freightera.com
- freightera.com
4.3
Excellent
1K reviews
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Replied to 76% of negative reviews
Typically replies within 1 month
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Quote id 27813f
Quote id 27813f
We waited all day and no one showed up to pickup, i called Day & Ross after a long time they find out but cannot confirm pickup for the day, waisted all day waiting and we don’t know if it will be picked up on Monday the 30
We don’t have any update
16 June 2025
Reply from Freightera
Thank you for your feedback Michele. Firstly, we would like to sincerely apologize for the delay on this order as we completely understand how inconvenient this can be for your business. In addition to that, we are terribly sorry that you were not able to get timely or accurate information when you originally contacted the carrier for this order. Because of issues like these, we always recommend reaching out to us directly, rather than to the carrier, as we are able to reach out to our sales representatives first and speed up the process of getting information.
Unfortunately, when it comes to all of our carriers, all pickup and delivery dates are only estimated and cannot be guaranteed. In addition to this, a lot of carriers aren't able to advise ahead of time if they will be able to pick the order up on the requested date. This is because they usually schedule orders for requested dates and plan to pick them up, but delays happen when they either get held up at previous locations or their trucks get filled out ahead of being able to reach the next location. Because of cases like these, we highly recommend reaching out to us ahead of pickup if your order is time sensitive, and letting us know about this, so that we can advise on the best carrier options for this and also closely monitor the shipment to minimize the chances of your orders being delayed.
When it comes to this particular order, it seems that the main issue came from the lack of communication between the carrier and the partner that they had assigned to this order. Due to this, the order was delayed and we have cancelled it, as per your request. A full refund has been issued for this order as well.
Customer Service/Transparency
I find that all the customer service people are very responsive and I like the transparency of the companies that are quoting on our shipment
26 June 2025
Reply from Freightera
Thank you very much Val!
Reply from Freightera
Thank you for your lovely feedback!
Never had a problem with the Freightera…
Never had a problem with the Freightera platform or any employees ( eager to help and answer any questions ).
Freightera has been our only shipper for over 10 years.
23 June 2025
Reply from Freightera
Thank you so much Branko, we are happy to be of help!
Great logistics company!
Freightera has been great to deal with. Sarah is a very good communicator, we appreciate such quality service!
16 June 2025
Unprompted review
Reply from Freightera
Thank you for your kind feedback Jeffrey!
Absolute perfect experience!
Absolute perfect experience and will be using them going forward!
6 June 2025
Unprompted review
Reply from Freightera
Thank you very much, we look forward to working with you in the future!
My pallet was not picked up as…
My pallet was not picked up as scheduled and no attempt to contact us to explain.
13 June 2025
Reply from Freightera
We are terribly sorry for the delay on your order Bruce! Unfortunately, the carrier was not able to pick this order up on Friday, June 13th, and they had to push the pickup date over to the following business day which was Monday, June 16th. Unfortunately, when it comes to the carriers we work with, all pickup and delivery dates are only estimated and cannot be guaranteed unless otherwise specified.
NO DRIVER SHOWED UP TO PICK UP SHIPMENTS
12 June 2025
Reply from Freightera
Thank you for reaching out Vinny and our apologies for the inconvenience. Unfortunately, as your order was booked after 12pm on June 12th, the carrier was not able to schedule this pickup for the same day. Due to this, the order was scheduled for the following business day, June 13th, and was picked up on this date too. Please note that the latest cut-off time for scheduling orders to be picked up on the same day would be 12pm local time at the pickup location. If the order is booked after 12pm, the carrier would likely not be able to schedule the shipment for same day pickup. Once again, our apologies for the confusion.
I absolutely love Freightera
I absolutely love Freightera, everyone who works there is so kind and is always able to help us when we need it. They are great with communicating with us, and have the best prices! Definitely recommend them to everyone!
9 June 2025
Unprompted review
Reply from Freightera
Thank you Kaitlin!
Positive Experience, easy to use
We have only used Freightera on a few occasions, based on a recommendation from one of our suppliers. To date, we have arranged both locally and out-of-province shipments throught them, and our experience has been positive. Deliveries have been timley, and service from carriers chosen has been professional.
4 June 2025
Reply from Freightera
Thank you for your lovely review!
Reply from Freightera
Hi Zach, we are terribly sorry for the delay on your order! Unfortunately, when it comes to all of our carriers, all pickup and delivery dates are only estimated and cannot be guaranteed. Your shipment has reached the delivery dock in the expected time but as your delivery location is a limited service location, carriers are only able to service it once a week and due to that the delivery date got pushed back a few days, I'm afraid. We will continue monitoring this order to make sure this gets delivered on the updated delivery date and we will keep you posted with any further updates. Once again, our apologies for the inconvenience!
The pricing was very good as was the…
The pricing was very good as was the transit time. The cross border shipment went extremely smooth
21 May 2025
Reply from Freightera
Thank you so much for your kind feedback!
Bad experience
Bad experience. I book a pickup and waited all day for the truck to come until I decided to call and find out what time the truck will be coming then I was told they gonna call the trucker I call back again as I’m still waiting … only to find out the truck left as he picked up more loads than expected and cannot do my pickup.. like when you plan to tell me?? And I really needed my delivery.. this is second time having delivery problems… if this continues I will start looking for other companies.
23 May 2025
Reply from Freightera
We are really sorry about your experience with this order Roger! Unfortunately, it seems that the carrier was not able to pick this order up on the requested pickup date as their truck was filled at one of their previous stops. When it comes to our carriers, they always try to pick up shipments on the requested date but sometimes their drivers are not able to accommodate pickups or arrive before the closing time. If the order gets missed on the requested date, it will automatically be rescheduled for the following business day, which was the case with this order too, I'm afraid. We sincerely apologize for the inconvenience on this order and we will continue to improve our service to minimize the chances of the orders getting delayed in the future.
Very quick
Very quick, helpful, knowledgeable, professional. And it's not just this time. I have used Freightera in the past and always have the same great experience.
21 May 2025
Reply from Freightera
Thank you very much for your kind feedback David, we really appreciate it!
Shipments easy to handle.
Shipments easy to handle.
would be cool to have a sku system that can copy prior shipped products to reduce input.
13 May 2025
Reply from Freightera
Thank you for your feedback Jeremy, and thank you for your suggestion! Our team will look into this to see what options we might have!
Consistent excellent service and rates
We have used Freightera since 2023. The platform is easy to use for LTL quoting and booking and offers better rates than competitors. We value our great relationship with our amazing account manager, Sarah Copeland! We know that we don't have to worry when Sarah is handling our FTL shipments- and that is invaluable!
21 April 2025
Unprompted review
Reply from Freightera
Thank you very much for your kind feedback! We love working with Sarah too!
Fast and very competitive quotes
Fast and very competitive quotes. Easy to use platform. Incentives for continuous users. Any and all issues are quickly addressed by their client help team.
5 May 2025
Unprompted review
Reply from Freightera
Thank you very much Joshua, we are happy to be of help!
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