Freeman Jones Reviews 

636
TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

I am truly thankful for the team helping me out with getting my IVA acceptance. They handled everything so professionally and the patience they showed me with my hearing difficulties also allowing a... See more

Rated 5 out of 5 stars

All the team I spoke to were kind, friendly and understanding and they listened to my recent problems I had wwith my debt with empathy. They did not judge me. The advice and information I was given wa... See more

Rated 5 out of 5 stars

I genuinely thought I’d be in debt forever and was so nervous about making the call, expecting the worst. Instead, the team at Freeman Jones were kind, understanding, and explained all of my optio... See more

Rated 5 out of 5 stars

Communication was on point. Everything explained about how an IVA works. The help & advise given took so much pressure & weight off my shoulders.

Company details

  1. Debt Relief Service
  2. Credit Counseling Service
  3. Insolvency Service

Written by the company

Freeman Jones is a firm of insolvency practitioners specialising in Individual Voluntary Arrangements (IVAs).


Contact info

4.9

Excellent

TrustScore 5 out of 5

636 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(636)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All staff members are kind and considerate

All staff members are kind and considerate and understand the effect debt has on mental health. Emails answered in a friendly timely manner . When calling calls are always answered in a friendly helpful unrushed manner. Always go over and above.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Whenever I contacted the company

Whenever I contacted the company.
I always felt listened to & supported in what I felt to be a stressful time in my life. Always good clear advice & answers to my questions were always helpful

16 March 2026
Unprompted review
Rated 5 out of 5 stars

The team was very supportive on what…

The team was very supportive on what I'm going fruw and my disabilitys which they was very patient and I like to thank you for that, Staff are friendly and supportive, I'm so happy I got my IVA with you, best services I've had, I can relax now and let them tack over my problems, Thank you money wellness ☆☆☆☆☆ well recommended no messing around straight on the job,

13 March 2026
Unprompted review
Rated 5 out of 5 stars

The service I received was first class

The service I received was first class. Everyone I spoke to was polite, very knowledgeable and understanding of my situation. They answered all my questions and kept me up to date with everything. I couldn’t have asked for more.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I was in a very stressful and anxious…

I was in a very stressful and anxious situation and the staff at Freeman Jones couldn't have been more helpful. They were so kind and sympathetic to my situation. The service they have provided was excellent and solved my problem which I thought at one point would be impossible to solve.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Staff were caring,polite and looked…

Staff were caring,polite and looked after my wellbeing. Mathew and I think it was Craig were kind and caring.,They never made me feel like it was my fault for being in debt.They are a credit to your company, I don't know if you reward your staff but I would like to nominate them.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

So very helpful

Explained everything to me easily. Made me feel like a person who’s had trouble and they wanted to help me, nothing was too much trouble for them. Especially want to mention Matthew he’s was empathetic and has a lot of patience with me. Thank you so much

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Professional service by Freeman Jones

Professional service by Freeman Jones, I was kept on the loop the whole time, things were explained in great detail & I feel confident I am in the right hands. I can't thank Rebecca & the team for helping me thru this process which was initially daunting but was quickly reassured.

17 February 2026
Unprompted review

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