I bought this Karndean flooring online. It's a well-known brand, and plenty of other sites were selling it, but the prices at Frankly Flooring were the lowest by far. I received an automatic confirm... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Easy to use website, competitive pricing, and the only place I could find that had stock of both products I needed. Nice personal comms about delivery, which arrived on-time with a helpful delivery d... See more
Company replied
we needed a box of Kardean flooring to replace a few existing strips that had been scratched during some kitchen work. We found it in stock here at a great price and and minuscule delivery cost compar... See more
Company replied
So please with my order of Karndean Natural Prime oak glue down. The floor isn't down yet but all the boxes are pristine and the batch numbers for all 24 packs match. The price was the best I could fi... See more
Company replied
Company details
- Flooring Store
- also in
- Carpet Store
- Decoration and Interior Design Store
- Furniture Wholesaler
- Home Improvement Store
- Wood and Laminate Flooring Supplier
Written by the company
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Contact info
Unit 9 Newbury Works , BA3 5RX, Coleford , United Kingdom
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4.3
Excellent
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 month
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Good price and helpful customer service…
Good price and helpful customer service with Tyler.
Unfortunate, they didn't have the product I was looking for and I had to choose something different; I have also encountered a problem with the delivery, as a pack of planks was damaged.
20 August 2025
Unprompted review
Reply from FranklyFlooring&Furniture
Thank you for your honest feedback! We're glad to hear you found our pricing competitive and that Tyler was able to assist you. We're sorry the original product wasn’t available and that one of your packs arrived damaged.
Great service from a great team
I recently purchased some Karndean flooring from Frankly Flooring. The initial attraction was the competitive price, but the follow-up process made them top notch.
Millie was in touch soon after the order was placed. She confirmed stock quantity and the estimated date of delivery. I was astonished when the package arrived two days earlier than expected, so they must have really worked hard in dispatch.
Thanks for making the entire process so simple.
19 August 2025
Unprompted review
Reply from FranklyFlooring&Furniture
Thank you so much for taking the time to share your experience! We're delighted to hear you were impressed not only with our competitive pricing but also with the service you received throughout the process. Millie will be so pleased to know her communication and care made a difference. We’re thrilled your order arrived earlier than expected — it’s great to know our dispatch team’s efforts are appreciated. Enjoy your new Karndean flooring, and thank you for choosing Frankly Flooring!
Genuine trader at fair prices
Easy to order on line kept me updated with progress to despatch and courier tracking easy to follow. Courier delivery great offered to drop at convenient place on driveway.
6 August 2025
Unprompted review
Reply from FranklyFlooring&Furniture
Thank you for your great feedback! We’re so pleased to hear that ordering online was easy and that you found our delivery updates and tracking straightforward. It’s also lovely to know the courier provided a helpful service. We really appreciate you taking the time to share your experience!
Best price and excellent service
Best price and excellent service, delivered on time and to ensure I had ordered the correct carpet, sent a sample!!
26 August 2025
Reply from FranklyFlooring&Furniture
Thank you for your kind feedback! We're so glad to hear you were happy with the price and service. It’s great that the sample helped confirm your choice — we always want to make sure our customers order exactly what they need. We appreciate your support and hope you love your new carpet!
Ordered 2 weeks ago
Ordered 2 weeks ago, still hasn’t turned up. Caused me to mess about the tradesman who is laying it.No info on when I can expect my order. Not impressed.
UPDATE. 06/09/25
Was told by frankly flooring the flooring was at Gatwick and I had to go and get it myself. Having to take time off work to do this due to their opening hours and a 2.5 hour trip to collect it I was told by parcel force that they refused to send it to me as the supplier hadn’t paid the correct fee for the weight of the order. Have tried to seek some compensation from them they refunded me £19.99 Which is a laughing stock but other than that couldn’t seem to care in the slightest.
Awful customer service to be totally honest.
22 August 2025
Unprompted review
Reply from FranklyFlooring&Furniture
We’re very sorry to hear about your experience and the frustration this situation has caused. This is certainly not the level of service we aim to deliver. It sounds like there was a breakdown in communication between ourselves and the courier, and we completely understand how inconvenient this has been — especially with the delay and the need to collect the order yourself.
We apologise sincerely for the disruption and are reviewing what happened to ensure this doesn’t occur again. While we regret that our compensation didn’t meet your expectations, we genuinely value your feedback and will take it on board to improve both our processes and customer care going forward.
Reply from FranklyFlooring&Furniture
Unfortunately, we experienced unexpected courier issues that affected some deliveries. Apologies that the service was not up to our usual standards.
Great to deal with, linked me to NICF
Millie was extremely quick to reply everything I emailed, providing quotes and also confirming the delivery. The turnaround was super fast and the flooring arriving earlier than planned by 1 week. It literally took a few days whereas locally I was quite 6-8 weeks delivery for the flooring. I would highly recommend using frankly flooring.
8 August 2025
Unprompted review
Reply from FranklyFlooring&Furniture
Thank you so much for your fantastic feedback! We're delighted to hear that Millie was able to assist you quickly and keep everything on track from quote to delivery. It’s great to know your flooring arrived ahead of schedule — we’re thrilled you were happy with both the speed and service. We really appreciate your recommendation and support!
Karndean Cotswold Stone
Product and order perfect. Delivery information and communication not great.
7 August 2025
Reply from FranklyFlooring&Furniture
Thanks so much for your review. We’re really glad you’re happy with your order and the product itself. Sorry the delivery updates and communication weren’t as smooth as they should’ve been — we know how important that is. We’ll work on making it better next time, and we really appreciate you letting us know.
Great service
I needed a quick turnaround on my flooring order so reached out the customer service team, they responded in a timely manor, managed expectations by being open about when they would recieve the materials from the supplier and then delivered at the start of the delivery window they gave me. Would highly recommend.
31 July 2025
Reply from FranklyFlooring&Furniture
Thanks for sharing this! We’re so glad we could help get your flooring to you quickly and keep you updated along the way. We really appreciate your kind words and recommendation — it means a lot to our team. Enjoy your new floor!
great easy to use
great easy to use very organised prompt delivery very understanding my needs
17 July 2025
Unprompted review
Reply from FranklyFlooring&Furniture
Thank you so much! We’re really happy to hear you found everything easy and organised, and that the delivery was prompt. It’s great to know we understood your needs — that’s exactly what we aim for. We really appreciate your kind words.
Reply from FranklyFlooring&Furniture
Thanks for your review! We’re so pleased you found the carpet you were looking for at a great price, and that it arrived on time. Hope you enjoy it, and we’d be happy to help again anytime.
Excellent all round
Best price anywhere for flooring I wanted and delivered in just over a week, with a delivery date provided by e-mail shortly after order placed. Highly recommended.
20 July 2025
Reply from FranklyFlooring&Furniture
Thank you! We’re so pleased you found the flooring you wanted at the best price and that we could get it to you quickly. Glad the delivery updates worked well for you too. Really appreciate the recommendation!
Excellent from start to finish
Excellent from start to finish! Ordered twice from then and no problems each time. The 2nd order was delivered the next day - very impressed by service and price ! Thank you
7 July 2025
Reply from FranklyFlooring&Furniture
Thank you so much! We’re thrilled to hear both of your orders went smoothly, and especially pleased we could get your second one to you the very next day. Your kind words about our service and price mean a lot — we really appreciate your support.
Good quality product at a competitive price
After a few technical glitches with website payment, they were thorough and speedy to sort all issues out..
Delivery was on time and all items in good order..
Price was competitive and would use again in the future.
16 June 2025
Reply from FranklyFlooring&Furniture
Sorry again for the initial payment hiccups, but we’re really glad we could get everything sorted quickly for you. Great to hear the delivery went smoothly and everything arrived in perfect condition.
Reply from FranklyFlooring&Furniture
We’re so glad you found our service helpful and friendly. Thank you for the recommendation
Reply from FranklyFlooring&Furniture
Thanks for the great feedback!
Glad to hear your Karndean packs arrived on time and in perfect condition
Great all round service and competitive price
I was able to speak to a human on the telephone about my order, which is rare in itself. The staff were helpful with my order and responsive to up date requests by phone and email. The carpet came promptly and the delivery driver actually brought it inside for me, as it came earlier in the day than I anticipated and my husband was not home to assist. It was supposed to be kerbside, so I was very grateful. The price was also extremely competitive. My carpet looks great now it is fitted. An all round wonderful experience. I will definitely be using you again. Many thanks Angela
5 June 2025
Unprompted review
Reply from FranklyFlooring&Furniture
Thank you so much for your lovely message — it really means a lot to us.
We’re so glad you were able to speak with someone easily and that our team were helpful throughout. It’s great to hear everything went smoothly with your order, and big thanks for mentioning the delivery driver — we’ll be sure to pass that on! Sounds like they arrived just in time.
We’re thrilled your carpet looks great now it’s fitted, and we truly appreciate your kind words and support. We’d be more than happy to help again whenever you need us.
Brilliant
Brilliant
I missed measured some edging strips.
Spoke to these guys who ordered and delivered within days
Highly recommended
6 June 2025
Reply from FranklyFlooring&Furniture
We’re really glad we could help get those extra edging strips sorted quickly for you. Always happy to step in and get things back on track when needed!
Appreciate the recommendation and hope to help again in the future.
Easy clear and concise ordering process
Credit where credit is due. Very easy ordering process. I can highly recommend Frankly Flooring and their prices are very good. Simon was very helpful to sort out a payment issue quickly. (Payment went through but still showed as pending) Simon sorted that out within 2 hours.
I was kept updated with time scales re delivery. Literally just over 1 week from ordering I received my carpets. Can't fault them.
11 June 2025
Unprompted review
Reply from FranklyFlooring&Furniture
Thank you so much for the kind words — and for giving credit where it’s due!
We’re really glad to hear the ordering process was smooth and that Simon was able to resolve the payment issue quickly for you. It’s also great to know our pricing and communication met your expectations, and that delivery was right on time.
We truly appreciate the recommendation and hope you enjoy your new carpets! If there’s anything else you need, we’re always here to help.
They make it easy
Have used Frankly Flooring twice now and both times they've been excellent. Great prices, plenty of updates on the progress of your order, and both times delivered earlier than expected.
11 June 2025
Unprompted review
Reply from FranklyFlooring&Furniture
Thanks so much for coming back to us — we're really pleased to hear both of your experiences have been spot on!
It’s great to know the pricing, communication, and delivery have all hit the mark for you. We always aim to keep things smooth and straightforward, so it’s lovely to see that reflected in your feedback.
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