Framesandgear Reviews 104

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent finish of the products, noting their durability and sleek appearance. Many people highlight the outstanding customer service, describing it as patient, helpful, and responsive, often going above and beyond expectations to find the right solutions. The delivery service is also frequently commended for its speed and efficiency. Some people were dissatisfied with the durability of certain hangers, mentioning that they bent out of shape after a single impact.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high quality, sturdy... See more

Quality

Users describe positive interactions with quality, consistently praising the products as rugged, well-made,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the efficient,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the amazing, 5-star service,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the extremely fast shipping, with... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered a direct mount derailleur hanger for my 2024 Look 795 Blade RS as a replacement for the original one. Order got shipped on the same day and arrived at my doorstep in germany two days later.... See more

Rated 5 out of 5 stars

Super service. I have had very many questions, and many companies would have already been tired of me maybe, but Kristoffer (founder) show great respect and support. I hope we can fix the last b... See more

Rated 5 out of 5 stars

I ordered the Garmin mount for my Trek Madone SL5 Gen 8 along with the Insta360 add-on, and both fit perfectly on the bike. They look great and the overall build quality is excellent. I had a small... See more

Rated 5 out of 5 stars

Only the highest praise for this company. I quickly received a response regarding the mount, as I had a non standard handlebar that wasn’t listed in the catalog, but based on the measurements we check... See more

Rated 2 out of 5 stars

Der hangers look nice but are pretty flimsy. Took 1 hit and bent out of shape in a cross practice. Stock hangers are 1/3rd the price and have same reliability. Don't waste money for extra shiny paint... See more

Company replied

Rated 5 out of 5 stars

5-star honest experience. I bought a new Scott Foil with a Syncros Stem 1.5 & 2.0 and initially ordered what I thought was the correct computer mount. After I raised a concern about possibly receivin... See more

Company replied

Rated 5 out of 5 stars

Had a question about UDH for my new Dogma GR which wasn't under the listed models. Got a very prompt response back from the founder Kristoffer himself no less. Got thing sorted for the right product a... See more

Rated 5 out of 5 stars

Customer service out of this world with extreme focus on finding the right solution for my Canyon Groove. Went above and beyond my expectations. The product itself is high quality with sleek looks and... See more

Rated 5 out of 5 stars

My Garmin bike computer mount from Framesandgear is specially tailored to my ENVE bars and it's of outstanding quality. Furthermore, when I had a suggestion for a small enhancement to the mount, they... See more

Rated 5 out of 5 stars

Delighted with the beautifully made out front mount for my Colnago integrated bars. The quality is fantastic. It can hold a Cycliq camera light through a Go Pro mount beneath also. It's light. L... See more

Rated 5 out of 5 stars

Kristoffer is amazing and always super quick to respond! Iam a returning customer. And honestly wouldn’t want anything else for my Garmin mounts! Fantastic quality and looks amazing aswell. Can recomm... See more

Rated 5 out of 5 stars

I purchased a mount for my new bike, and unfortunately it didn't work with my handlebars. After working back with frames and gear in a solution and trying to modify the part to work, always with time... See more

Rated 5 out of 5 stars

I came across Framesandgear when searching for a better computer mount. When I received my first delivery I was quite impressed by the quality as well as the quick delivery from Denmark to Germany.... See more

Rated 5 out of 5 stars

I m a returning customer. Kristoffer always provides superb customer service. And the products are of high quality. I can fully recommend Framesandgear to every bike rider, who loves to ad some nice d... See more

Rated 5 out of 5 stars

I have ordered and received two Garmin SL8 Rapide mounts from Framesandgear. These mounts are made from aluminium and are finished beautifully. They come packed very well and with all of the required... See more

Company replied

Rated 5 out of 5 stars

Hello everyone, I would like to say that the service, communication, and response to any question or issue is at a very high level, professional and courteous service. I highly recommend and also send... See more

Rated 5 out of 5 stars

Great service and support — I’d definitely recommend this company. The founder was incredibly helpful in assisting me to select the right part and responded promptly and clearly to all of my emails. T... See more

Rated 5 out of 5 stars

I had some questions with regards to the item I was looking to buy, I reached out to customer service and Kristoffer (The founder of Framesandgear.com btw :), answered all my questions to ensure I or... See more

Rated 5 out of 5 stars

I ordered and bought a derailleur hanger with a few extra requests, and FramesandGear accommodated them. The Delivery was then incredibly fast. I give them 2 thumbs up!

Rated 5 out of 5 stars

5-star service from this company. There was an issue with my order delivery, even though this was out of their hands the team at FramesandGear were super helpful and responsive to get it resolved.... See more

Rated 5 out of 5 stars

I started off asking a bunch of questions before I placed my order and customer service was very prompt and polite to answer them. Product is just as beautiful as the photos and looks of high quality... See more

Rated 5 out of 5 stars

I got the direct mount derailleur hanger. It is well made, beautiful, and the support from the company is excellent. I recommend it.

Rated 5 out of 5 stars

Superb from start to finish. Website if flawless, easy to navigate and customer service is one of the best I’ve experienced in years. Just placed another order with F&G due to the experience I’ve h... See more

Rated 5 out of 5 stars

The appearance and quality are unbelievably good — I’d be very happy to buy again

Rated 5 out of 5 stars

Great upfront consultation on which is the best mount, and also very fast shipping. Thank you!

Rated 5 out of 5 stars

I've fiddled with tail light attachments for years. Thanks to Frameandgear for making a great, bombproof product!

Rated 5 out of 5 stars

Needed two replacement bolts for my frames and gear out front mount, placed order Wednesday afternoon and they arrived less than 24hours later in the UK. Totally amazing customer focused service and... See more

Rated 5 out of 5 stars

Great Communication, upfront honest pricing, and surprisingly good shipping from overseas.

Rated 5 out of 5 stars

Great computer mounts and saddle mounts to Garmin Edge 530. A great suport to client.

Rated 5 out of 5 stars

Thank you very much for your support cooperation and great direct mount hanger for sl8! Yeaaah!

Rated 5 out of 5 stars

besides having high quality products, i experienced epic customer support: despite my hard attempt to put everyone into chaos by ordering the wrong part, forwarding the wrong eMail and sending a... See more

Rated 5 out of 5 stars

I bought the Framesandgear Saddle Radar & Light Mount for Specialized SWAT and after several kilometers of real use, I can confidently say it’s an outstanding product. The build quality and design ar... See more

Rated 5 out of 5 stars

Great service. Emailed with questions and got answers straight away and I was able to order the correct part. Arrived super quick. Highly recommend! Thanks team.

Rated 5 out of 5 stars

Fantastic communication. Prompt despatch. Great packaging. Better than OE product. I cannot see how the service could have been improved in any way.

Rated 5 out of 5 stars

The positive reviews are all spot on (see below). I too had a number of questions that were answered very quickly over email. Once the mount came, it fit like a glove and looks beautiful. Makes me hap... See more

Rated 5 out of 5 stars

I highly recommend shopping at Franesandgear. They offer lightning-fast sales and after-sales service. They offer excellent support if you encounter any technical issues with the products. Nothing mor... See more

Rated 5 out of 5 stars

Extremely fast shipping that matches the quality of the products. I have a few F&G components all have been problem-free. Customer support is 10/10.

Rated 5 out of 5 stars

Great products, tailored to your gear and needs - and outstanding customer service

Rated 5 out of 5 stars

Super high-quality products. Fair prices for uncompromising quality. A clear and easy-to-use website. Efficient, courteous, and patient customer service. Very fast shipping. Highly recommended to... See more


Company details

  1. Road Cycling

Written by the company

Framesandgear® is a Danish brand with a sole purpose: to create components for an #effortlessride. Founded in in Copenhagen in 2020 as a small business. Today, Framesandgear® operates worldwide, through direct sales, and via our partnership stores, delivering components to riders and pro teams. We exclusively manufacture from titanium, aluminum and composites, primarily focusing on computer mounts, derailleur mounts and add-on components. Whether you are searching for a solid, aero computer mount with a pair of titanium bolts, or a direct mount in the exact color of your bike, we aim to deliver it through our one-stop shop of high-end components.


Contact info

4.9

Excellent

TrustScore 5 out of 5

104 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

I was robbed by Frames and Gear

Update: look, I thought I was ordering a Deda mount and I understand that the Colnago mount was pictured in the order confirmation. I told you I see that. I’m just telling you that I was under the impression that I was ordering a different mount and whomevers mistake it is (I believe it’s the website but who cares to argue about that) I was asking for your help. You told me what you’d offer to do which is for me to order the new mount (the one I thought I was ordering in the first place) at a discount and you suggested I sell the incorrect mount myself online. It just felt a little bit like the problem was mine and it’s a little disappointing not to see you offer to help me and just say something like “of course let’s have the intended order shipped to you and you can return the wrong product in that box once you get it with a prepaid label” or just somebtinf along those lines. It would have really been nice is all. Think about it…

If you’re a new company, maybe think about that and think about the importance of doing business this way. Forever (in my opinion) but at least until you’re steady. Look at the major success stories we all know and love, look how they do business. There is a reason they are successful. They’re focused on the long term goal, not focused on what their profit is in every transaction. This is 101 man I’m sorry

placed an order and received the wrong item. When I asked them for the correct item - they (Kristoff) literally complained about his import costs and asked me to sell it myseld and use the money to repurchase the item again (to receive the correct one this time) with the proceeds of my sale. Is any further explanation needed???… shop at your own risk. Buy a different brand from reputable retailers - there are plenty

24 July 2023
Unprompted review
Framesandgear logo

Reply from Framesandgear

Hi Taylor,

As we also replied to your email right away, you ordered the Colnago C68 Mount as indicated in all our records, and you received that mount. You also sent the order confirmation to us, stating you ordered the C68 mount - It shows in your own order confirmation, and we have sent you Screenshots/ PDF of the order confirmation.
You then state that you ordered the Deda Superbox mount which simply does not show in any of our records, neither in the email you sent us.
We tried to work with you and offered to send the Deda Mount to you as soon as you returned the Colnago Mount to us, or we could simply refund you as soon as you returned the C68 mount, but you did not want to do any of that, but stated you wanted to throw out the mount you received.
We are a new company, and we work hard for our reputation!

You are welcome to get back to us, so we can solve the issue of ordering the wrong item.

All the best,
Kristoffer/ Framesandgear

Rated 5 out of 5 stars

Great quality product!

Great quality product!
This wonderful CC.01 computer mount looks great and it excellently made! I purchased one as the standard holder that comes with the C68 looks cheap in comparison and hence why I wouldn't fit it on my handlebar. I had been searching for a few weeks when finally I came across Frames&Gear. Looking at the images I knew this is what a bike like a C68 should have as a mount and so I ordered one. The item did take 10 days to arrive due to the UK postal service but I spoke to Kristoffer the founder and he responded quickly and efficiently. Fortunately the following day my item arrived but Kristoffer was willing to ship me another with DHL so I could get it in time for my cycling trip. I have now fitted it and set it up and it looks absolutely mega! This company should be manufacturing their products as the official equipment to all the bike brands instead of the cheap plastic things most bike companies supply! If like me you have invested a lot of money into your dream bike then you owe it to yourself to make sure the finishing kit like a computer mount is of the level and quality of Frames&Gear. I shall be telling everyone who owes a bike that they should be upgrading their mount to one of these!

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Top service

Top service, top product... Nothing else to say. Had i really nice experience with help from the customer service and the product didn't disappoint. Can only recommend!

7 March 2023
Unprompted review
Rated 5 out of 5 stars

Quick and easy to deal with

Their website is easy to navigate, and I quickly found a fitting Garmin mount for my Zipp Sprint SL stem. However, I had a few questions in regard to an additional GoPro mount, hence why I contacted Framesandgear via their Instagram. They were quick, informative and polite in their response, and I had my mounts a few days later. Overall, a great customer experience and the product looks great.

5 January 2022
Unprompted review
Show reviews in all languages. (104 reviews)

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