Framesandgear Reviews 104

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent finish of the products, noting their durability and sleek appearance. Many people highlight the outstanding customer service, describing it as patient, helpful, and responsive, often going above and beyond expectations to find the right solutions. The delivery service is also frequently commended for its speed and efficiency. Some people were dissatisfied with the durability of certain hangers, mentioning that they bent out of shape after a single impact.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high quality, sturdy... See more

Quality

Users describe positive interactions with quality, consistently praising the products as rugged, well-made,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the efficient,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the amazing, 5-star service,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the extremely fast shipping, with... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered a direct mount derailleur hanger for my 2024 Look 795 Blade RS as a replacement for the original one. Order got shipped on the same day and arrived at my doorstep in germany two days later.... See more

Rated 5 out of 5 stars

Super service. I have had very many questions, and many companies would have already been tired of me maybe, but Kristoffer (founder) show great respect and support. I hope we can fix the last b... See more

Rated 5 out of 5 stars

I ordered the Garmin mount for my Trek Madone SL5 Gen 8 along with the Insta360 add-on, and both fit perfectly on the bike. They look great and the overall build quality is excellent. I had a small... See more

Rated 5 out of 5 stars

Only the highest praise for this company. I quickly received a response regarding the mount, as I had a non standard handlebar that wasn’t listed in the catalog, but based on the measurements we check... See more

Rated 2 out of 5 stars

Der hangers look nice but are pretty flimsy. Took 1 hit and bent out of shape in a cross practice. Stock hangers are 1/3rd the price and have same reliability. Don't waste money for extra shiny paint... See more

Company replied

Rated 5 out of 5 stars

5-star honest experience. I bought a new Scott Foil with a Syncros Stem 1.5 & 2.0 and initially ordered what I thought was the correct computer mount. After I raised a concern about possibly receivin... See more

Company replied

Rated 5 out of 5 stars

Had a question about UDH for my new Dogma GR which wasn't under the listed models. Got a very prompt response back from the founder Kristoffer himself no less. Got thing sorted for the right product a... See more

Rated 5 out of 5 stars

Customer service out of this world with extreme focus on finding the right solution for my Canyon Groove. Went above and beyond my expectations. The product itself is high quality with sleek looks and... See more

Rated 5 out of 5 stars

My Garmin bike computer mount from Framesandgear is specially tailored to my ENVE bars and it's of outstanding quality. Furthermore, when I had a suggestion for a small enhancement to the mount, they... See more

Rated 5 out of 5 stars

Delighted with the beautifully made out front mount for my Colnago integrated bars. The quality is fantastic. It can hold a Cycliq camera light through a Go Pro mount beneath also. It's light. L... See more

Rated 5 out of 5 stars

Kristoffer is amazing and always super quick to respond! Iam a returning customer. And honestly wouldn’t want anything else for my Garmin mounts! Fantastic quality and looks amazing aswell. Can recomm... See more

Rated 5 out of 5 stars

I purchased a mount for my new bike, and unfortunately it didn't work with my handlebars. After working back with frames and gear in a solution and trying to modify the part to work, always with time... See more

Rated 5 out of 5 stars

I came across Framesandgear when searching for a better computer mount. When I received my first delivery I was quite impressed by the quality as well as the quick delivery from Denmark to Germany.... See more

Rated 5 out of 5 stars

I m a returning customer. Kristoffer always provides superb customer service. And the products are of high quality. I can fully recommend Framesandgear to every bike rider, who loves to ad some nice d... See more

Rated 5 out of 5 stars

I have ordered and received two Garmin SL8 Rapide mounts from Framesandgear. These mounts are made from aluminium and are finished beautifully. They come packed very well and with all of the required... See more

Company replied

Rated 5 out of 5 stars

Hello everyone, I would like to say that the service, communication, and response to any question or issue is at a very high level, professional and courteous service. I highly recommend and also send... See more

Rated 5 out of 5 stars

Great service and support — I’d definitely recommend this company. The founder was incredibly helpful in assisting me to select the right part and responded promptly and clearly to all of my emails. T... See more

Rated 5 out of 5 stars

I had some questions with regards to the item I was looking to buy, I reached out to customer service and Kristoffer (The founder of Framesandgear.com btw :), answered all my questions to ensure I or... See more

Rated 5 out of 5 stars

I ordered and bought a derailleur hanger with a few extra requests, and FramesandGear accommodated them. The Delivery was then incredibly fast. I give them 2 thumbs up!

Rated 5 out of 5 stars

5-star service from this company. There was an issue with my order delivery, even though this was out of their hands the team at FramesandGear were super helpful and responsive to get it resolved.... See more

Rated 5 out of 5 stars

I started off asking a bunch of questions before I placed my order and customer service was very prompt and polite to answer them. Product is just as beautiful as the photos and looks of high quality... See more

Rated 5 out of 5 stars

I got the direct mount derailleur hanger. It is well made, beautiful, and the support from the company is excellent. I recommend it.

Rated 5 out of 5 stars

Superb from start to finish. Website if flawless, easy to navigate and customer service is one of the best I’ve experienced in years. Just placed another order with F&G due to the experience I’ve h... See more

Rated 5 out of 5 stars

The appearance and quality are unbelievably good — I’d be very happy to buy again

Rated 5 out of 5 stars

Great upfront consultation on which is the best mount, and also very fast shipping. Thank you!

Rated 5 out of 5 stars

I've fiddled with tail light attachments for years. Thanks to Frameandgear for making a great, bombproof product!

Rated 5 out of 5 stars

Needed two replacement bolts for my frames and gear out front mount, placed order Wednesday afternoon and they arrived less than 24hours later in the UK. Totally amazing customer focused service and... See more

Rated 5 out of 5 stars

Great Communication, upfront honest pricing, and surprisingly good shipping from overseas.

Rated 5 out of 5 stars

Great computer mounts and saddle mounts to Garmin Edge 530. A great suport to client.

Rated 5 out of 5 stars

Thank you very much for your support cooperation and great direct mount hanger for sl8! Yeaaah!

Rated 5 out of 5 stars

besides having high quality products, i experienced epic customer support: despite my hard attempt to put everyone into chaos by ordering the wrong part, forwarding the wrong eMail and sending a... See more

Rated 5 out of 5 stars

I bought the Framesandgear Saddle Radar & Light Mount for Specialized SWAT and after several kilometers of real use, I can confidently say it’s an outstanding product. The build quality and design ar... See more

Rated 5 out of 5 stars

Great service. Emailed with questions and got answers straight away and I was able to order the correct part. Arrived super quick. Highly recommend! Thanks team.

Rated 5 out of 5 stars

Fantastic communication. Prompt despatch. Great packaging. Better than OE product. I cannot see how the service could have been improved in any way.

Rated 5 out of 5 stars

The positive reviews are all spot on (see below). I too had a number of questions that were answered very quickly over email. Once the mount came, it fit like a glove and looks beautiful. Makes me hap... See more

Rated 5 out of 5 stars

I highly recommend shopping at Franesandgear. They offer lightning-fast sales and after-sales service. They offer excellent support if you encounter any technical issues with the products. Nothing mor... See more

Rated 5 out of 5 stars

Extremely fast shipping that matches the quality of the products. I have a few F&G components all have been problem-free. Customer support is 10/10.

Rated 5 out of 5 stars

Great products, tailored to your gear and needs - and outstanding customer service

Rated 5 out of 5 stars

Super high-quality products. Fair prices for uncompromising quality. A clear and easy-to-use website. Efficient, courteous, and patient customer service. Very fast shipping. Highly recommended to... See more


Company details

  1. Road Cycling

Written by the company

Framesandgear® is a Danish brand with a sole purpose: to create components for an #effortlessride. Founded in in Copenhagen in 2020 as a small business. Today, Framesandgear® operates worldwide, through direct sales, and via our partnership stores, delivering components to riders and pro teams. We exclusively manufacture from titanium, aluminum and composites, primarily focusing on computer mounts, derailleur mounts and add-on components. Whether you are searching for a solid, aero computer mount with a pair of titanium bolts, or a direct mount in the exact color of your bike, we aim to deliver it through our one-stop shop of high-end components.


Contact info

4.9

Excellent

TrustScore 5 out of 5

104 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Quality product and customer service

I started off asking a bunch of questions before I placed my order and customer service was very prompt and polite to answer them. Product is just as beautiful as the photos and looks of high quality and feel. It also came fast. Highly recommended and will do business again in the future.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend shopping at…

I highly recommend shopping at Franesandgear. They offer lightning-fast sales and after-sales service. They offer excellent support if you encounter any technical issues with the products. Nothing more, nothing less – just buy and enjoy. Best regards, Kristoffer.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Premium quality mount + excellent service (after many kilometers)

I bought the Framesandgear Saddle Radar & Light Mount for Specialized SWAT and after several kilometers of real use, I can confidently say it’s an outstanding product. The build quality and design are top-notch—clean, sleek, and it fits perfectly. Once installed it stays rock-solid, with no rattles or movement, and it gives the setup a super tidy, “integrated” look.
On top of that, shipping and communication were excellent—fast delivery and quick, clear responses from the store. Highly recommended.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service and support — definitely recommend.

Great service and support — I’d definitely recommend this company. The founder was incredibly helpful in assisting me to select the right part and responded promptly and clearly to all of my emails. The level of care and attention made the whole process easy and reassuring.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the Garmin mount for my Trek…

I ordered the Garmin mount for my Trek Madone SL5 Gen 8 along with the Insta360 add-on, and both fit perfectly on the bike. They look great and the overall build quality is excellent.

I had a small concern about the Insta360 mount potentially tilting downward, but after installing it, it feels very solid and robust. No movement at all.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Great quality, design and customer service

Customer service out of this world with extreme focus on finding the right solution for my Canyon Groove. Went above and beyond my expectations. The product itself is high quality with sleek looks and superb fit.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Good carshop

The owner is very helpfull and thinks with you if needed.

Fast and good service.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Only the highest praise for this…

Only the highest praise for this company. I quickly received a response regarding the mount, as I had a non standard handlebar that wasn’t listed in the catalog, but based on the measurements we checked and found a suitable option. The communication was fast and clear. I received the product within 2 business days.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Superb from start to finish

Superb from start to finish. Website if flawless, easy to navigate and customer service is one of the best I’ve experienced in years.

Just placed another order with F&G due to the experience I’ve had. Very happy customer

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Flawless Product & Service

I ordered a direct mount derailleur hanger for my 2024 Look 795 Blade RS as a replacement for the original one. Order got shipped on the same day and arrived at my doorstep in germany two days later. Packaging was perfect, product finish looks flawless and installation very easy. Contact via Instagram was also very fast in responding and helpful. Would recommend every time and will buy again for sure.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Patient and forgiving. Thank you.

5-star honest experience.
I bought a new Scott Foil with a Syncros Stem 1.5 & 2.0 and initially ordered what I thought was the correct computer mount. After I raised a concern about possibly receiving a faulty product, Kristoffer looked into it and discovered that I had actually ordered the wrong mount. Despite the mix-up being on my end, they accepted the scratched mount I returned and sent me the correct model. Patient, honest, and excellent 5-star communication throughout. Will definitely order again and recommend to friends and family. Thank you for your patience.

24 November 2025
Unprompted review
Framesandgear logo

Reply from Framesandgear

Hi Holly,

Thanks a lot for the review. I am glad we were able to solve the case with your Scott mount.

Cheers. Kristoffer/ Owner

Rated 2 out of 5 stars

Hanger looks nice but quality is no better than stock

Der hangers look nice but are pretty flimsy. Took 1 hit and bent out of shape in a cross practice. Stock hangers are 1/3rd the price and have same reliability. Don't waste money for extra shiny paint.

1 October 2025
Unprompted review
Framesandgear logo

Reply from Framesandgear

Hi Ranjodh,

Thank you for your feedback — we’re sorry to hear about your experience.

Our derailleur hangers are CNC-machined from 7075 aluminum, designed to balance stiffness and controlled flex, protecting the frame and derailleur in impact situations. In some cases, that means the hanger will bend instead of transferring the force to the frame.

If you’d like, please reach out to us directly at info@framesandgear.com, and we’ll be happy to assist further.

Please include your order ID, as I have been unable to locate you by your name.

Kristoffer/ Founder of Framesandgear

Rated 5 out of 5 stars

Beautifully designed and made mount

Delighted with the beautifully made out front mount for my Colnago integrated bars. The quality is fantastic. It can hold a Cycliq camera light through a Go Pro mount beneath also. It's light. Looks great. And the price and delivery were great for something of this quality. Thank you guys.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

I purchased a mount for my new bike

I purchased a mount for my new bike, and unfortunately it didn't work with my handlebars. After working back with frames and gear in a solution and trying to modify the part to work, always with timely responses they took care of me when we weren't able to make it work.
This is a company I would definitely do business with again.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Super service

Super service. I have had very many questions, and many companies would have already been tired of me maybe, but Kristoffer (founder) show great respect and support.

I hope we can fix the last bolts that I requested and everything is perfect ( I requested some special black and turqoise )

Mount is sleek and looks sturdy, up to test, but much better looking than original roval mount for SL8.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Best mounts out there!

Kristoffer is amazing and always super quick to respond! Iam a returning customer. And honestly wouldn’t want anything else for my Garmin mounts! Fantastic quality and looks amazing aswell. Can recommend! Don’t hesitate to order from these guys!

7 August 2025
Unprompted review

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