I bought a camera (sony a7rv) from Rakuten that was delivered with a fake battery. When trying to raise a claim with the seller or with Rakuten they just shut down the claim despite having the documen... See more
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Excellente transaction en tous points satisfaisante, lors de l’ achat d’ un Dvd de concert de 2011 du groupe Deep Purple, au festival de Montreux. Validation de la commande, suivi de l’ envoi, liv... See more
J'ai déjà donné mon avis pour noter le vendeur mais c'est pas grave je ferai une deuxième fois. J'aimerais bien écrire en anglais pourquoi sa soit accessible pour tout le monde(pardon les frança... See more
I bought an Office activation key and everything worked perfectly. The price was very cheap, the purchase was easy, and the activation process was simple and fast. I really recommend buying there, esp... See more
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Company details
About Rakuten France
Written by the company
Rakuten France est une place de marché française.
Acheter :
Retrouver une large sélection de produits, neufs, d'occasion ou reconditionnés : high tech, livres, musique, mode, maison...
Vendre :
Proposer vos articles, que vous vous soyez un vendeur particulier ou un commerçant professionnel.
Et plus encore : découvrez les avantages du Club Rakuten (service de cashback en ligne), nos offres promotionnelles, ...
Contact info
4.5
Excellent
121K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
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Extremely dishonest and deceptive…
Extremely dishonest and deceptive marketing by Rakuten! I was referred by a Rakuten User to get an Account with Rakuten and receive a $50.00 discount from a Visible Mobile Store! Once I signed up, all I was promised is $ 20.00 discount! After I submitted the screenshots showing the discrepancies via email to Rakuten, all I got was a big run around instead of a coherent and professional response! Rakuten is involved in dishonest and deceptive business practices!
P.s. Reply from Rakuten on my Review states that they sent some kind of form to confirm my email address??? I never got any forms ! Again, it clearly shows a complete and utter lack of any coherent and professional customer service from Rakuten! Stay away from them! Total Scam!!
21 September 2025
Unprompted review
Reply from Rakuten France
Hello,
I am sorry to hear about this situation and would like to review your file as soon as possible to understand what happened.
In order to assist you as best as possible, please complete the Trustpilot form I have just sent you, confirming the email address associated with your Rakuten account.
I remain at your disposal,
Lucie,
Rakuten France Team
Edit: The email address you provided via the Trustpilot form is not associated with a Rakuten account. We are therefore unable to access and verify your file. Please contact us directly via this link: https://help-rakutenfrance.zendesk.com/hc/fr
Customer service is GARBAGE
Customer service is GARBAGE, was sold a very used CD graded like new by a seller on Rakuten France. Opened a dispute on Paypal because their customer service refused to help after giving the a seller a bad review due to them ignoring my complaints, these guys now want me to return the item for a refund which costs most than the CD, AVOID.
19 September 2025
Unprompted review
Reply from Rakuten France
Hello,
I am sorry to hear about this situation and would like to verify your order as soon as possible to understand what happened.
In order to assist you, could you please provide me with the reference number for the transaction in question via our Trustpilot contact form?
I remain at your disposition.
Elisah,
The Rakuten France Team
I get my iPhone 15 pro stole by carrier…
I get my iPhone 15 pro stole by carrier and Rakuten never help me to find a solution I am still pay the phone until now
27 October 2024
Unprompted review
Reply from Rakuten France
Hello,
I am sorry to hear about this situation and would like to review your file as soon as possible to understand what happened.
In order to assist you, could you please provide me with the reference number for of transaction via our Trustpilot form ?
I remain at your disposition.
Elisah,
The Rakuten France Team
Edit: After verification, I note that several emails were sent to you by our service regarding this matter. Our expertise team analyzed your case and found that the package you received was already opened and damaged, but it was not refused at delivery. Therefore, it is impossible for us to open an investigation with the carrier or determine whether the package was damaged or tampered with during transit. As mentioned in our email, you may contact the seller directly to find a solution.
I had no problem with the delivery
I had no problem with the delivery, but found myself with a monthly payment for I don't know what and I certainly didn't know about it! Did Rakuten sneak in something while I was enabling the payment? I had to cancel my bankcard, but unable to recuperate the sum taken from my account. REDUCPRIV. COM 7508 PARIS.???
You already have my email address..
31 August 2025
Unprompted review
Reply from Rakuten France
Hello Tess,
I'm sorry to hear about this situation, and I would like to review your file as soon as possible to understand what happened.
In order to assist you, could you please provide me the e-mail address linked to your account via our Trustpilot form ?
I remain at your disposition.
Elisah,
The Rakuten France team
Avoid - go to Amazon
Do not buy from this company. Amazon it ain’t. This is thé worst company for customer service I’ve ever come across. The customer comes last and the company used every avoidance tactic possible to refuse to refund me for a defective smartphone I purchased through their site. At one point I was told I had invalidated the guarantee by not using the return label provided! And despite using tracked delivery the telephone‘disappeared’ and was never received by the merchant as Rakuten had provided an incorrect returns address.
I will NEVER use this company again.
A truly disappointing and dispiriting experience
If I could give them zero stars I would
7 September 2025
Unprompted review
Reply from Rakuten France
Hello,
I am sorry to hear about this situation and would like to review your file as soon as possible to understand what happened.
In order to assist you, could you please provide me with the reference number for the transaction in question via our Trustpilot form?
I remain at your disposal.
Lucie,
The Rakuten France team
Edit: I can confirm that your refund was processed by our department on 08/21/2025. I have just sent you an email with more details on this matter. Please take a moment to read it.
Excellent!
5 September 2025
Fast and reliable
26 September 2024
Mieux qu'Amazon
honest, on time, relevant, affordable, flexible miles away better than others.
2 September 2025
Article convenant à la description et…
Article convenant à la description et reçu dan sle temps imparti
28 August 2025
Excellent 👌 transaction surtout on…
Excellent 👌 transaction surtout on trouve des choses qu’on trouvent pas ailleurs
27 August 2025
Livré dans les temps estimer appareil…
Livré dans les temps estimer appareil conforme juste la description du poids maximum qui me laisse pas indifferent noter 120 kg mais essoufler a partir de 105
26 August 2025
tres bien bien embaler
21 August 2025
Excellente transaction en tous points…
Excellente transaction en tous points satisfaisante, lors de l’ achat d’ un Dvd de concert de 2011 du groupe Deep Purple, au festival de Montreux.
Validation de la commande, suivi de l’ envoi, livraison rapide en Locker.
Parfait pour moi.
Je ne peux que recommander le site.
14 August 2025
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