I bought a camera (sony a7rv) from Rakuten that was delivered with a fake battery. When trying to raise a claim with the seller or with Rakuten they just shut down the claim despite having the documen... See more
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Excellente transaction en tous points satisfaisante, lors de l’ achat d’ un Dvd de concert de 2011 du groupe Deep Purple, au festival de Montreux. Validation de la commande, suivi de l’ envoi, liv... See more
J'ai déjà donné mon avis pour noter le vendeur mais c'est pas grave je ferai une deuxième fois. J'aimerais bien écrire en anglais pourquoi sa soit accessible pour tout le monde(pardon les frança... See more
I bought an Office activation key and everything worked perfectly. The price was very cheap, the purchase was easy, and the activation process was simple and fast. I really recommend buying there, esp... See more
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Company details
About Rakuten France
Written by the company
Rakuten France est une place de marché française.
Acheter :
Retrouver une large sélection de produits, neufs, d'occasion ou reconditionnés : high tech, livres, musique, mode, maison...
Vendre :
Proposer vos articles, que vous vous soyez un vendeur particulier ou un commerçant professionnel.
Et plus encore : découvrez les avantages du Club Rakuten (service de cashback en ligne), nos offres promotionnelles, ...
Contact info
4.5
Excellent
121K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, totale satisfaction, merci à tous les intervenants.
Je danse avec ma petite fille en cherchant la queue du chat…super sympa !
30 October 2025
Good service, but could be a bit better
One of the sellers didn't want to process the purchase and kept returning my money. I tried with another seller and it went pretty well. But the site does feel a bit weird to use sometimes and it's a bit confusing
25 October 2025
It arrived en bon etat comme prevu
15 October 2025
informatic's licenses
I was searching for a windows license and i have found what i wanted. You can find here vendors that are selling informatic's licences at good prices.
1 October 2025
Perfect !
Very good condition of this used book !
Supersonic delivery and package bomb proof !
And finally the lowest price !
What more could you ask for !
5 October 2025
The whole Rakuten experience was easy’
The whole Rakuten experience was perfect. Being able to choose the condition and colour of the refurbished phone whilst sticking to our budget. The phone arrived very well packaged and was perfect as described, it arrived quickly in the time line stated by courier. So far we have found no problems with the phone and it is working perfectly. I would definitely recommend Rakuten.
29 September 2025
Ben facile à part l'interface…
Ben facile à part l'interface tatillonne de Rakuten. Tu choisi, tu commandes, tu valides, tu mets 5, 10nminutes à comprendre l'interface et let's go !
5 November 2024
Good product, very good price!
26 September 2025
Deceptive Practices
UPDATE: SINCE AN AUTHORIZED AGENT OF THIS COMPANY HAS NOW MATERIALLY MISREPRESENTED FACTS PUBLICALLY (CLEARLY I CANNOT BE MY OWN MOTHER...) THIS HAS BEEN ESCALATED TO BBB AND REGULATORS
UPDATE: NOTE THESE SCUM CHALLENGED THIS REVIEW IMMEDIATELY! FULL PROOF OF PURCHASES AND SEPARATE IDENTITY OF REFERER AND REFEREE AVAILABLE TO REGULATORS OR JOURNALISTS FREELY! ALSO NOTE HOW THE REP WHO REPLIED TO THIS BLATANTLY CONFLATES AND MISREPRESENTS THE ISSUE IN ORDER TO DEFLECT ACCOUNTABILITY! AS A RESULT I'LL BE DEDICATING THE DAY TO REACHING OUT TO STATE AND FEDERAL REGULATORS! I WAS WONDERING HOW THEY HAD SUCH A HIGH RATING ON HERE AND NOW I SEE!
I signed up for Rakuten after seeing promos that looked great. They specifically advertised a bonus for new sign-ups and referrals after making a $30+ purchase. I referred my mom, and we both followed the rules: each of us spent about $50, buying gift cards that were clearly shown as valid under the promo language at the time, best we could tell.
Then came the switch: Rakuten quietly marked both of our sign-up and referral bonuses as ineligible. No warning, no clear explanation — just a quiet denial after we’d already spent real money based on their promo.
At that point, it was obvious we’d been tricked. We deleted our accounts and won’t be back.
If you value transparency, avoid Rakuten. They’ll dangle attractive promos to get you in, then bury you in fine print and quietly declare your purchases don’t qualify. There are plenty of other cash-back platforms (TopCashback or even Fetch for receipts) that at least play fair. Rakuten has lost our trust for good.
19 August 2025
Unprompted review
Reply from Rakuten France
Hello,
I am sorry to hear about this feedback and would like to provide you with some clarification regarding the “Rakuten Referral Program.”
If the discount coupon you obtained through referral was declined, it is because our system considers the referrer and the referee to be one and the same person (same address, same name, or same payment method). Referrals cannot be made between two people from the same household.
For more details about the referral conditions, please visit this link: https://help.fr.shopping.rakuten.net/hc/fr/articles/8513737034258-Comment-fonctionne-le-parrainage
We remain at your disposal.
Lucie,
The Rakuten France team
Impeccable!!
20 September 2025
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