Foodhak Reviews 

367
•
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Purchased Foodhak’s pumpkin spice granola through Ocado, only to find it contained whole cloves - a really awful breakfast experience. Contacted Foodhak and they sent a replacement and promised to loo... See more

Rated 5 out of 5 stars

I've tried other meal delivery services, but this one really stands out. The food tastes so fresh and the Ayurvedic options are an added bonus that makes me feel good about what I'm eating. Snacks li... See more

Company replied

Rated 5 out of 5 stars

A cool experience with new tastes and flavours . I also learnt about the benefits of golden latte drink. 👍🏾

Rated 2 out of 5 stars

Underwhelming and overpriced! I'm not sure whether Foodhak is trying to compete with companies like Hello Fresh or with take away food but if falls short on both. Food is ok, but with a Katsu for exam... See more

Company replied

Company details

  1. Food Manufacturer
  2. also in
  3. Fitness and Nutrition Service

Written by the company

Foodhak offers a food as medicine ecosystem making cutting-edge nutritional science accessible to you. Foodhak was founded on the idea that on one hand, food could be deeply nourishing, healing and restorative, and on the other, it could taste incredible. We believe that everything you eat should enrich your body and be personalised to you. The Foodhak app brings personalised nutrition to your fingertips with bespoke advice and custom meal plans. We combine health principles founded in both traditional Ayurvedic learning and the latest scientific research. We don’t believe in compromise. Not on health, not on convenience, and not on flavour. This is the future of food.


Contact info

3.6

Average

TrustScore 3.5 out of 5

367 reviews

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3.6

All reviews

(367)

14 reviews in the last 12 months

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Rated 3 out of 5 stars

I’m not 100% sure how to rate this…

I’m not 100% sure how to rate this because on one side I did lose about 4kgs, on the other, I am both B12 and iron anaemic following the program. As my GP suggested, I most likely already had deficiencies before starting this but the lack of protein and some other essential vitamins and minerals made it worse much quicker.
The food is actually quite tasty and although portions are small, because of the snacks you don’t have time to get too hungry. This is definitely made for people who like curry and soups because the only solid foods in the diet are the crackers and cookies (only week 1 unfortunately! And they were my favourite part :( )
My least favourite part were the Kitchari days because, although it tastes good, having the same thing for all meals in a day is very boring and by dinner time I would actually start feeling put off by the meal.
I have been concerned about the daily caloric intake as well (900-1200/day). The first two-three weeks, I tried following my usual exercise routine and running but I felt so dizzy all the time that I started skipping exercise days altogether. I actually ended up in A&E one weekend because I felt so weak and out of breath over a few steps and thought I would pass out. (This is actually how I discovered the anaemia, over two weeks into the diet) Most of the meals have ridiculously low protein so although you lose body mass (weight) you end up losing muscle, not fat. Especially since it’s near impossible to exercise properly. By week 3 I started adding boiled egg to some of the meals and taking supplements, which did help.
Customer service hasn’t been that great to be honest. When I enquired about the low amount of calories I was told to eat some fruit if I’m still hungry. I asked what the difference between the weight loss plan and the maintenance plan was since the meals seem more or less the same and was given a generic answer that was already on the website. When I asked for further details I got no response.
Deliveries were always timely. Stuff leaked a couple of times with one soup leaking all over my fridge until I discovered it. Wasn’t offered any compensation for the unusable meal. Also, if they replace a meal in the plan with something else they don’t notify you so you have to try and figure out what got replaced with what.
Overall, I think that the food was decent, but the plan could definitely be improved in terms of amount of protein that is provided. I know they are adding some meat based meals to their website so being able to select a meat version of this program might be what’s needed.

6 June 2024
Unprompted review
Rated 1 out of 5 stars

Food is awful

Food is awful. It automatically ordered for me without my confirmation. Hopefully I can get refunded because it's not right.

28 May 2024
Rated 5 out of 5 stars

Foodhak has changed my eating habits…

Foodhak has changed my eating habits forever!
Its so great to know that theres an option thats allergen free, convenient and actually fuelling my body with the nutrients it needs. Im so busy with work that having this element of my day already thought through and sorted for me has really taken a big stress factor out of my day to day. Im really enjoying the recipes I have tried so far - the jerk prawn rice bowl is so good!! - and feeling much better in myself knowing im eating right

22 May 2024
Unprompted review
Rated 4 out of 5 stars

quick meals for lunch but felt healthy and filling

I bought to take for lunches at work as I need quick and easy meals sometimes. Some meals I split into 2 and added extra frozen veg so lasted me a bit longer and more budget friendly. Not something I will order regularly but handy to have some frozen or in for a quick lunch. The ashwaganda cookies were really nice!

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Great Meal Guidance!

I was very grateful for the informatiom about the medicinal benefits of foodhak. I spoke to a lady called Eureka and she really gave me a great info about the meals that would be appropriate for my gut support. I am looking forward for my first box coming in 2 day time.

26 May 2024
Unprompted review
Rated 3 out of 5 stars

I really don't like the packaging and…

I really don't like the packaging and the rice and meat and sauce mixed up together. I felt like it was more like baby food packaging.

The Buriton bowl is more like soup. The jello rice and chicken was too saucy.

I'm yet to try the rest.

The food itself was OK but other than convince, I won't be ordering again.

15 May 2024
Foodhak logo

Reply from Foodhak

Hi Siobhan,

We're glad to hear that enjoyed our food but sorry to hear about your issues with the packaging. We are in the process of moving our dishes from pouches to trays which will solve some of the issues that you had.

Thanks,
The Foodhak Team

Rated 3 out of 5 stars

Too many unrecognisable ingredients..

I was disappointed to see many unrecognisable ingredients in the packs of food I chose. So I will be cancelling my order as I want to eat healthier but not happy with what I received.

15 May 2024
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Reply from Foodhak

Hi E,

We strive to include as few ingredients as possible in all our dishes but realise that this is sometimes challenging. We are always investigating new suppliers and new ingredients in order to continue our promise to maintaining 'clean' labels across all products.

Thanks,
The Foodhak Team

Rated 2 out of 5 stars

Do you like all your meals microwaved?

If you are super busy this food is for you.The food was tasty and I tried a variety of dishes. The biryani with quinoa was delicious. However, this is not good value for me as the portions were small, food was frozen fresh which I was willing to try but microwaving food is not for family meals and really for single people who want convenience. I did think about using the service for lunch but again prefer freshly cooked food instead of microwave lunches. I prefer the hello fresh model but the recipes in Food Hak are much nicer.

13 May 2024
Foodhak logo

Reply from Foodhak

Hi Patrice,

None of our meals are frozen and everything is cooked fresh before it is sent to you. We appreciate that our meals are better suited for 1 or 2 people than a family. However, we're glad you agree that they are convenient for dinners for one or for lunches.

Thanks,
The Foodhak Team

Rated 1 out of 5 stars

Incredibly disappointing services

We were so excited to try Foodhak recently, subscribing to the pre and post natal packages - the recipes sounds great and convenient given everything else going on. I am incredibly disappointed to have found the communications and customer service levels so poor that it ruined our entire experience, and we would certainly never order from them again. In addition, the portion sizes are tiny and felt incredibly inappropriate during pregnancy.

In terms of communication, the website subscription page is incredibly poor. It is not clear exactly what you have ordered or when it will arrive. We purchased 2x weekly plans (one for myself, and one for my husband) with a date suggesting the food would arrive on the Monday and had planned out weekly meals around this. When nothing arrived I got in touch with Foodhak to understand whether the delivery was still scheduled, and heard nothing back until the next day when we received a single line email “yes it will be arriving today.”

The next day 4x plans arrived, despite having ordered just 2 (although one was actually missing some of the food). I immediately checked my bank account and saw I had been charged twice. Again I got in touch with the company and heard nothing back for days. Finally when a response came it was another single line that the plan would tell me how much soup for a serving?! We were well aware of this and could clearly see we were missing elements, but more importantly wanted to understand why we had been charged for and received two orders, which the customers services simply refused to discuss. No explanation or apology.

The customer service alone is enough to put us off ever ordering again, but the food itself is actually really disappointing. The portion sizes were tiny, eg. a small miso soup for breakfast. The snacks were either rather bland (omega seed crackers) or inedible (minty moringa pophaks).

The advertising is great, but clearly far more money and effort is put in here vs the delivery and customer experience side of the business.

14 May 2024
Unprompted review
Foodhak logo

Reply from Foodhak

Hi Jess,

We understand your frustration and reached out to you on social media and had a conversation to try and clear up these issues. It seems that the issue was a technical one with a manual change to billing date which is why you were billed for four boxes at once and received four boxes at once.

Please reach out to contact@foodhak.com to arrange a refund and rectify this.

Thanks,
The Foodhak Team

Rated 2 out of 5 stars

Over priced and not much ingredients-…

Over priced and not much ingredients- I’d only pay 1/3 of the price offered .

1 May 2024
Foodhak logo

Reply from Foodhak

Hi Ian,

We strive to keep our ingredient lists as short as possible without sacrificing on taste. That way we can take all the bad stuff out of our food leaving just the good.

Thanks,
The Foodhak Team

Rated 3 out of 5 stars

Tasty but not substantial

Food was tasty but was not a substantial size.

8 May 2024
Foodhak logo

Reply from Foodhak

Hi Ali,

We're glad to hear that you enjoyed our dishes. We recommend adding white rice, brown rice or quinoa from our add-ons page if you would like to make your meals more substantial.

Thanks,
The Foodhak Team

Rated 1 out of 5 stars

So disappointing!

So disappointing!
I don't want to give this any more time than I have to so I'll be brief.
Opened the box and one of the packets had a slit in it and had leaked curry over everything. Of course we didn't eat the open one so paid for a meal I didn't get to eat. We tried the 2 meals one was a gnocchi and a veggie mash thing. Except the mash seemed to disintegrate or evaporate once heated and we were left with what resembled airplane food. The gnocchi was ok.
The burrito bowl and jollof rice was also ok but nothing special. With the slit bag, non existent mash and overall underwhelming experience, I wouldn't recommend them.
Maybe if you just want a lunch and need the bag for convenience but most of them are meant to go with rice you make yourself so probably only works for lunch if you get the pots like the gnocchi. But I wouldn't have it again.

8 May 2024
Foodhak logo

Reply from Foodhak

Hi Marli,

We're sorry to hear about your negative experience with our food. Please email contact@foodhak.com so we can quickly rectify the issue with your pouch that leaked.

As for the rice, we do also give customers the option to buy white rice, brown rice or quinoa to pair with their meals which can be heated alongside their main dishes.

Thanks,
The Foodhak Team

Rated 2 out of 5 stars

Underwhelming and overpriced

Underwhelming and overpriced! I'm not sure whether Foodhak is trying to compete with companies like Hello Fresh or with take away food but if falls short on both. Food is ok, but with a Katsu for example you lose the convenience of heating in microwave for 3 minutes as it doesn't come with any rice so you need to cook this separately. Packaging as many have mentioned is pretty dreadful and does not make you want to eat the food. Dishes at full price are around £10 each, way way too expensive. Also found the website and ordering process, clunky and difficult to navigate

3 May 2024
Unprompted review
Foodhak logo

Reply from Foodhak

Hi Gayle,

We offer white rice, brown rice and quinoa options that can be heated alongside your main dish to save you having to cook your own grains.

Thanks,
The Foodhak Team

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