Foodhak Reviews 

367
•
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Purchased Foodhak’s pumpkin spice granola through Ocado, only to find it contained whole cloves - a really awful breakfast experience. Contacted Foodhak and they sent a replacement and promised to loo... See more

Rated 5 out of 5 stars

I've tried other meal delivery services, but this one really stands out. The food tastes so fresh and the Ayurvedic options are an added bonus that makes me feel good about what I'm eating. Snacks li... See more

Company replied

Rated 5 out of 5 stars

A cool experience with new tastes and flavours . I also learnt about the benefits of golden latte drink. 👍🏾

Rated 2 out of 5 stars

Underwhelming and overpriced! I'm not sure whether Foodhak is trying to compete with companies like Hello Fresh or with take away food but if falls short on both. Food is ok, but with a Katsu for exam... See more

Company replied

Company details

  1. Food Manufacturer
  2. also in
  3. Fitness and Nutrition Service

Written by the company

Foodhak offers a food as medicine ecosystem making cutting-edge nutritional science accessible to you. Foodhak was founded on the idea that on one hand, food could be deeply nourishing, healing and restorative, and on the other, it could taste incredible. We believe that everything you eat should enrich your body and be personalised to you. The Foodhak app brings personalised nutrition to your fingertips with bespoke advice and custom meal plans. We combine health principles founded in both traditional Ayurvedic learning and the latest scientific research. We don’t believe in compromise. Not on health, not on convenience, and not on flavour. This is the future of food.


Contact info

3.6

Average

TrustScore 3.5 out of 5

367 reviews

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3.6

All reviews

(367)

14 reviews in the last 12 months

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Rated 2 out of 5 stars

The food was taste but the texure was …

The food was taste but the texure was bad rice was mushy why because it was packed in a plastic doggy bag the only thing that was packed well was the masala cottage pie... sigh waste of my money

30 April 2024
Unprompted review
Foodhak logo

Reply from Foodhak

Hi Anna,

Before, our food has been packed in recyclable, resealable pouches. We are aiming to move most of our dishes into trays like the Masala Cottage Pie in the coming months.

Thanks,
The Foodhak Team

Rated 2 out of 5 stars

Hair in a food pouch

Hair in a food pouch , very small portion in two , delivery not good .

25 April 2024
Foodhak logo

Reply from Foodhak

Hi Nicola,

We are deeply sorry to hear about the disappointing experience you had with your order. Your feedback is incredibly important to us, and we genuinely apologise for falling short of your expectations.

The issues you've mentioned regarding finding a hair in your food, receiving a smaller portion than expected, and experiencing delivery issues are unacceptable, and we understand how frustrating this must have been for you.

Please know that we take matters of food quality, portion size, and delivery reliability very seriously. To assist us in investigating further and ensuring that corrective actions are taken promptly, could you please contact us at contact@foodhak.com with more details related to your order?

We are committed to learning from this experience and improving our processes to prevent similar incidents from happening in the future. Your feedback helps us identify areas where we can do better, and we appreciate you taking the time to share your concerns with us.

The Foodhak Team

Rated 4 out of 5 stars

Really amazing food and service overall.

I have tried a bunch of different food/meal delivery services and this one is probably my favourite. I used for 3 months! I love the availability of ayurvedic/anti-inflammatory foods, low calorie meals, everything tastes fresh and is super easy to prepare (just needs heating).

The only downside for me was their pricing structure and the way they set up their plans. You can't swap meals out of the plans, so if there are meals there you don't like then the plans just don't work. The 'build your own' comes with some sticker shock, as things like soups and kitchari are almost £10 a pop. There are discounts that get applied as you add more and then a further 20% discount at checkout if you subscribe monthly.. but you might not get to that point after seeing the initial pricing. It's a very unpleasant/negative way to construct the sales user journey and honestly I would flip it on its head, e.g. "Build your own - £X for 12 meals a week with monthly subscription" and put that lowest price up front, let the user select that option.. then allow meal selection after. Nobody wants to see £10 for a soup and the discounts do not feel like you are getting good value after that. Hopefully they are tracking metrics so they can see where users are bouncing!

They also keep sending me emails for discounts that are only for new customers. You know I'm not a new customer, so it seems disingenuous to send me discount offers I can't use!

TLDR: Food amazing, UX & pricing weird.

1 January 2024
Unprompted review
Rated 4 out of 5 stars

Foodhak delivers to Somerset!

Good storage with ice packs and thermal blankets. Chicken jollof rice was my fav. The truffle mushroom gnocchi didn’t quite match the rest of the flavours by Foodhak :( but overall, well pleased - would recommend for good cooks when they’re feeling lazy. (Fouad you were a great salesman!)

25 April 2024
Rated 5 out of 5 stars

Absolutely love this company and…

Absolutely love this company and everything about them. Its a great idea to make fresh food to deal with particular issues in the body. So easy to use and very tasty.
I'm currently studying to be a naturopathic nutritionist and I recommend this company all the time if friends are short of time and need something healthy to eat.

30 April 2024
Unprompted review
Rated 4 out of 5 stars

The food is tasty

The food is tasty, but the way they pack the meals (plastic pouches) affects the presentation. Additionally, the sealing on the meal trays needs improvement—I packed a meal in my backpack for work, and it spilled.

24 April 2024
Rated 1 out of 5 stars

Food was terrible

Food was terrible , feeling so bad I spend my money in that food .
I put in bin .
Please stop lying to people and make them spend money in rubbish food.

23 April 2024
Foodhak logo

Reply from Foodhak

Hi Marsela, I'm sorry to hear that you didn't enjoy your meals. We hope you can try other Foodahk dishes in future that you like the taste of more.

Rated 4 out of 5 stars

The journey started with an amazing…

The journey started with an amazing lady outside my local marks and Spencer’s. She sold me into the concept of Fordhak and I wanted to trail it for my eldest daughter so she has bespoke meals for university as she has an auto immune condition. The communication has been on point and the meals are delicious but most importantly healthy. My only critique is that we would want to order them occasionally not every week. It’s great to have them in the freezer for her as a healthy dinner option.

23 April 2024
Rated 5 out of 5 stars

Brilliant food!

I have a brilliant experience with FoodHak and have been very impressed by the food quality, i highly recommend the Jollof Rice!

25 April 2024
Unprompted review
Rated 4 out of 5 stars

Good compared to what is out there..but room for improvement

I think it is great that Foodhak offers a good range of options and cuisines to suit different tastes and backgrounds - however, in spite of trying quite a lot of the range we have to stick to a few firm favourites as the others just do not make the same cut. I concur with some of the other reviews that report certain dishes have been watery, bland but am happy to continue as the few that we do like have been prettyconsistent.

I would really love to see a bigger endeavour from their technical/development team to avoid some of the additives and emulsifiers. Emuslifiers are just not good - even if they might be approved by a regulatory body. There is a minority of brands now refraining from using emulsifiers so hope you eventually find a way.

I have experienced the delivery issues like other reviewers (not arriving on the day booked, items missing, leaked/messy food packages) but understand that this is out of their control and usually to do with DPD. I do have to say that their customer service has been very helpful whenever these issues have arisen, esp Mariah stands out and has helped rectify issues swiftly and efficiently. This has helped me not be put off by the whole inconvenience from time to time when it does occur.

As an up and coming healthy ready made food delivery service, they are better compared to what is out there and seem to have got a lot of things going right: good customer service, wide range and regular new dishes on offer, healthy snacks and desserts, recyclable pouches, but I do think there is still some room for improvement on the actual food products as not all seem to be of the same standard.

P.S - please bring back the Mung dal bolognese!

16 April 2024
Unprompted review
Rated 5 out of 5 stars

Convenient, surprisingly tasty and good value

I tried Foodhak Ayurvedic Detox Regime a few months ago out of curiosity and was pleasantly surprised at the quality and taste. I now order the same most weeks. There has been some variation but I haven't gotten bored of the meals.
The one meal I didn't like as much was the Miso broth (not a huge fan of miso) but I think they've tweaked the recipe since and now I enjoy that too.
I live on my own and have quite busy evenings so the convenience is what keeps me ordering. It's great for weekdays when I'm time pressed but want something healthy. I'm not trying to lose weight so I typically double up on the portions that say 'serves 2' and bulk up the other meals with rice etc.
Some of the meals (not all) do lack protein if you're looking for a nutritionally balanced vegetarian meal.
You do need to be aware of the use-by dates as there can be quite a range with some meals needing to be eaten within a few days. I just order them in my fridge with shortest shelf-life ones at the front.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

My top picks were…

Saw the founders outside M&S Holborn and placed an order which including delivery was about £28.

Came promptly at 8am two days later. My meals were the jollof dish, Red Thai fish curry, biriani, laksa and katsu.

The first annoyance was that three of the meals had a best before of two days after arrival, effectively forcing me to add them to my meal cycle with immediate effect.

The jollof was a no for me. Flavours were not hitting and so should be renamed to seasonal rice. Was edible though.

The katsu lacked body - again edible but was left feeling a litttle short changed.

The laksa had a moorish heat to it which got better with time.

The two star dishes imo were the biryani and the fish curry. Quite simple they both banged and had me smiling throughout. If you are a foodie go for these.

If I was to re-order I’d do 3 fish curries and 2 biryani and add some snacks too. They are a young black owned startup business from North West London so was happy to support their economy and would encourage you to do the same.

10 April 2024
Unprompted review
Rated 4 out of 5 stars

Food is lush and my body feels better

Food is lush and my body feels better - first one of these meal delivery places I can see myself sticking with for a long time. Was a bit confused when the items didn't match up perfectly with the programme but soon got over it and adjusted/ figured out what to have when.

8 April 2024
Rated 5 out of 5 stars

The food is good

The food is good, vareid and easy to cook. I usually add additional vegetables. If also freezes well. My only problem is with the delivery which is not always as if should be.

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Foodhak is brilliant

Foodhak is brilliant! Not only is it healthy but the meals are delicious. Favourite snacks being the crackers and cookies- cannot get enough. Highly recommend to anyone looking for a fun, healthy and delicious alternative.

8 April 2024
Unprompted review

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