Fly Away Airport Parking 

It’s cheap for a reason… waited longer to get our car back than we did on the plane. Poor customer service. To top it off our car smells of smoke. You get what you pay for.

This was definitely the worst meet and greet we’ve ever used. This is not a meet and greet - it’s a wait and wait and then we’ll turn up. On the way out we were told to call half an hour before arriving at the airport. We did so, yet when we got there no one was waiting for us! We had to wait more than half an hour. A meet and greet is to make your experience easy NOT PRESSURISING, we didn’t know if and when someone would turn up and there’s a plane to catch!
On the way back the same thing happened, they said to call when the luggage comes, but then they told us someone will be there in 40 minutes, so again we had to wait.

Do not use this company ever! When we arrived the chick on the desk was so rude when I called to ask for directions. When we returned she was such a grump. Obviously somethings not right in her life.
The only person that was helpful was the return driver Denise. I would never use them again because of the chick that works there & their path work ethics. I actually booked the wrong company to start with we normally book Park n Fly.

This is the best parking facility to use.
Right from booking with Juliette to when you are dropped off at the airport. The whole process is seamless and very affordable. Thanks team Flyaway, you guys do a fabulous job!🙂

Will not be using them again meet and greet service beyond joke call them 30 minutes before we arrived at the airport. And still, they were not there to pick up. The car waited at the airport for 30 minutes after calling them a few times the excuse was that there was traffic but we used the same road and it was completely fine and all clear. At the end had to leave the car and the key at the airport under the wheel just we don't miss our flight. Collecting the car same thing call them as soon as the plane landed as our experience dropping The car was not that good, knowing that they're gonna be late. We ended up waiting 1hr 57 mins for the car after collecting our baggage thus in not the service you went when you have just been on long flight.

Avoid at any cost!
Dropped my car with them at Gatwick only to receive a call on arrival in Portugal that m MOT had expired the night before and they could not drive the car and I had to pay £240 for someone to come get the car and take it to be MOT'd. I suggested I would get a friend to come and collect the car instead. They lied saying that it wouldn't be possible until the next day and the car would be kept at the short stay car parking at a cost of £14 an hour. I paid online for one day parking at short stay and sent a friend the next day to collect the car which 'surprise' was not in the terminal but had already been driven out by them. So they were trying to extort money from me threatening hundreds of pounds in hourly parking fees when they had taken the car out and it was all good. On top of that I had to wait 2 hours on return to get my car which they kept ignoring phone calls. Very dodgy. Avoid!!!!

Great Friendly staff. Quick to drop off and pick up. Have used probably 6 times 2024 and every time I have enjoyed the experience! Would highly recommend.

Wish I could leave 0 stars. Terrible company. Items stolen from the car and car clearly has been used whilst I was away. Lots of petrol missing and when you try to speak to them on the phone they tell you to phone back to speak to a manager who never seems to be there or just hang up on you. Awful.

Arrived at 10.30pm and waited over 90 minutes, along with many other customers.

Very much NOT recommended - I wish I had read the reviews. We phoned on return, on time, but then joined a queue and waited over an hour in the car park for the car. Others before us waited longer. The car before ours was damaged and had 100-plus extra miles on the clock. The front wing of our car was scratched and sprung at the joint. A baseball cap had almost certainly been stolen from the back.

We waited over and hour and 15 to collect our car - when calling the office to check on our status the guy hung up - shambolic service

Was left 1 hour and 20 minutes to have my car returned at 1.00am at Gatwick. They said they were not expecting a rush of cars - surely they know who is coming to collect and when! Definitely will not be using again.

If it’s a circus you looking for this is the place full of clowns ,if it’s finding a secure organised place to park your car short or long term look else where !
The shuttle driver drove off with our bags , car cover was stollen , confusion over pick up and drop off .
Throw in mostly arrogant ,smart arse argumentive staff who forget most of there customers are not only paying there wages but are professional people …….shocking !

AVOID LIKE A PLAGUE!

Unprofessional, rude, liars!

Left us waiting outside in the cold claiming to be round the corner even though their T&C says a max of 30 mins, we waited for over 90 mins and they stopped answering calls.

I decided to review my Dash cam only to realise it was disconnected.

Never again!

Utter garbage - won’t be using these clowns again. My car was ‘5minutes away’ for over an hour with the clown in the office hanging up on me.

Steer clear - rubbish

AVOID LIKE THE PLAGUE!!

I would have given zero stars if I could!

My husband, myself and our 2 children had a very late arrival to Gatwick South 12am, I originally booked my collection at 12:30am, my car was eventually returned to me at 1:45am.
My two young children were crying and freezing because they had us waiting by the lift in the carpark out in the cold with the promise of being 5mins and 10 minutes away which was all lies!! I called over 10 times to see where my car was but they just kept ignoring the calls, when I did get through the manger was so nonchalant and rude and kept lying that the driver would be with me in 5 minutes. I was about to call Sussex police to report a theft because why would a professional parking provider all of a sudden stop answering their official line in the middle of the night when they have a return scheduled?! The driver arrived and told me he just received the car 10 minutes prior! Why they felt the need to lie at 1am in the morning to a family with a toddler and young child is beyond me. I’ll be reporting them to Gatwick airport and trading standards. They should not be allowed to operate as unprofessional as they are. My advice is pay a little extra and go with a more reputable company, these guys will ruin your holiday/trip!

BOOKING REF CPD-19-591428 Fly away airport parking

Dropping the car was good

Picking up was very upsetting.
1- WOULD NOT RESPOND THE PHONE
2- LYING THAT SOMEONE WAS ALREADY THERE AND WE WERE IN THE WRONG PLACE
3-TRYING TO CHARGE ADDITIONAL DAY £15 LYING AGAIN SAYING THAT I STAYED AN EXTRA DAY

Note: I have recorded the calls for any doubts, I have witnesses as I did loud speaker, also what I noticed was he arrived 1 hr 20 minutes later and picked up another car, This should also be analysed by "compare airport parking" , and finally my advice for other users please just pay more and use a proper company,

Never ever ever ever use this place!!! Oh my god they are the worst company I’ve ever dealt with so rude even in front of children! My car was booked to be delivered to me at 10pm I text them 40 minutes before arrival to ensure the car was there! Then the car was still not here at 10;45 pm, I’m in the car park with a crying child and they are literally laughing at me down the phone!!

Shockingly bad. Never have I dealt with a company as bad as this. The driver hit my car on the way to pick us up. When he arrived he gave me the key and ticket, and ran off!
I've sent pictures of the damage, and tried to get hold of Mo. Mo is very elusive. I'm sure I've spoken to him, but I'm told every time that he's the only one that can deal with my problem and he will be in tomorrow.
Mo can expect court action very soon.
Thanks Mo, keep up the terrible work.

Have been using for years and this time, I booked car in for a full groom which was amazing!! Was so good to return home to a clean car inside and out and definitely would recommend this to anyone. Was affordable and they did a fantastic job and would use again! I always use flyaway when travelling and will continue to do so.