Great service! Delivered as scheduled. The flowers and arrangement were beautiful. Bright and happy colors. There was a bit of mix up with the vase but it was sorted promptly. Much appreciated. Thank... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the flowers for my daughter-in-law after the birth of my first grand son. She told me that they were the most beautiful flowers out of all the flowers she received, and she loved that they we... See more
I was a bit hesitant to order from this shop because of the mixed reviews but I’m really glad I did. I placed an order, selected a delivery date and it arrived within the expected timeframe. The servi... See more
I visited Flower Station London and was really impressed. The shop is beautifully presented with a wide variety of fresh, vibrant flowers. The staff were welcoming, knowledgeable, and helped me choose... See more
Company details
Written by the company
Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!
Contact info
55 Park Road, NW1 6XU, London, United Kingdom
- +442077247525
- info@flowerstation.co.uk
- flowerstation.co.uk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically takes over 1 month to reply
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Very upset
I come here all the time and this time i had the worst experience ever. Normally all the staff are so friendly but this time i felt like i was a criminal. The guy kept giving me dirty looks I am a regular customer.He was rushing me into making decisions wasn’t being polite and kept staring around. Normally when I come I have such a pleasant chat and enjoy buying flowers this time it was different.
23 December 2025
Unprompted review
Reply from Flower Station
Dear Mohammed,
Thank you for sharing your feedback, and we are genuinely sorry to hear that this visit did not reflect the experience you have come to expect from us.
We take great pride in offering a welcoming, friendly, and relaxed environment, so it’s disappointing to hear that you felt uncomfortable or rushed on this occasion. This is certainly not the level of service we aim to provide.
Your comments have been shared with our team so we can address this internally and ensure every customer feels valued, respected, and at ease when visiting us. We truly appreciate your continued support and hope you will allow us the opportunity to provide you with the pleasant experience you are familiar with on your next visit.
Thank you again for bringing this to our attention.
Best,
Customer Service Team
Wonderful Christmas trees
Cannot recommend highly enough for Christmas trees. I bought a last minute one on 22nd December and didn't expect much for £31 (including free same day delivery). Had a wonderful surprise when the 5 ft tree I ordered was generously sized (over 5'6) and a lovely shape with even, bushy branches (I am picky and usually purchase in-person). Fabulous tree and experience, as good as (/better than) any of the premium £80+ trees I've bought in previous years.
22 December 2025
Unprompted review
Reply from Flower Station
Dear Rachel,
Appreciate the love, it means a lot to us! Hope to serve you again soon.
Best regards,
Customer Support Team
I had a great experience with Iris
I had a great experience with Iris. She was extremely helpful, friendly, and knowledgeable, and helped me choose the perfect flowers. The arrangement was stunning and clearly made with care. Highly recommend this flower shop for both the service and quality.
15 December 2025
Unprompted review
Reply from Flower Station
Dear Neelam,
Thank you so much for your kind words! We are thrilled to hear you had such a great experience with Iris. She will be happy to know her care and expertise made a difference. We truly appreciate your recommendation and look forward to helping you again in the future.
Best regards,
Customer Support Team
Poor customer service !
I ordered flowers on Tuesday November 25th for delivery on Friday December 5th , to commemorate a loved one’s death a year before . I received tracking information on Thursday 4th to say they were on the way. Further tracking information related that the delivery was delayed and would be delivered the next working day . The next working day would be Monday 8th December . Not only was this useless , flowers are a perishable item . After emailing Flower station I received an email from the company on December 6th , somewhat apologising but DHL had let them down on numerous orders and they would like to send an upgraded order for Tuesday delivery but I needed to respond by Monday at 2pm and they had managed to get the original order discarded as the flowers are a perishable item . I responded that I would accept their offer on Saturday 6th December.
The original order arrived on Monday 8th , wilted and disheveled and no further order arrived on Tuesday 9th or any other day this week.
I have not received any further communication , I have now requested an immediate refund .
Don’t use this company for guaranteed deliveries because they certainly can’t guarantee anything !
5 December 2025
Unprompted review
Reply from Flower Station
Dear Sonia,
Thank you for taking the time to share your experience, and we’re truly sorry for the additional distress this caused on such a sensitive and important occasion.
Unfortunately, the original shipment was delayed by our partnered courier, which is not the level of service we expect or promise. When this was brought to our attention, we arranged a redelivery as quickly as possible. Regrettably, that redelivery was damaged in transit, and as soon as this was confirmed, a full refund was issued.
We fully understand your frustration. Flowers are a perishable and time-sensitive product, particularly when ordered for a commemorative date. While courier delays are outside of our direct control, we recognise that the responsibility ultimately sits with us, and we’re very sorry that this order did not reach you in the condition or timeframe intended.
Thank you for your patience while this was resolved, and again, our sincere apologies for the inconvenience and disappointment caused.
Kind regards,
Alex
Super helpful
Super helpful, friendly and great service! Big shout out to to Mohammed and Alex!!
1 December 2025
Unprompted review
Reply from Flower Station
Dear Danielle,
We truly appreciate your positive feedback. Thanks for choosing us!
Best regards,
Customer Support Team
Brilliant service and wonderful product…
Brilliant service and wonderful product 😁 highly recommend
11 December 2025
Unprompted review
Reply from Flower Station
Dear SB,
Thanks for taking the time to share your feedback and for choosing us!
Best regards,
Customer Support Team
My daughter said her flowers were the…
My daughter said her flowers were the most beautiful she’s ever received!
1 December 2025
Reply from Flower Station
Dear Brandi,
Thank you so much! We are delighted to hear your daughter loved the flowers. It truly means a lot to us.
All the best,
Customer Support Team
From apprehension to delight!
When I placed the order, I was a bit apprehensive of what the actual arrangement would look like. I also expected the delivery to arrive in 48hours. To my absolute delight, my girlfriend sent me a picture of the flowers within 8 hours of my order and the flowers looked even better than what I ordered! Expectations far exceeded!!! Thank you.
1 December 2025
Reply from Flower Station
Thank you so much for sharing your experience, Ruby! We are thrilled to hear that the arrangement exceeded your expectations and that the delivery arrived sooner than anticipated. Knowing the flowers brought such delight means everything to us. We truly appreciate your trust and kind words!
All the best,
Customer Support Team
Bad business
I called to make sure the flowers would arrive on time to meet my mother in law, they were 3 hours later than their finishing time (11pm). Ridiculous. And then they refused me a refund.
3 October 2025
Unprompted review
Reply from Flower Station
Dear Rhiyana,
We are very sorry to hear about your experience and understand your frustration. Please note that all our deliveries are standard unless otherwise agreed. We make every effort to deliver standard business orders between 9:00 AM and 6:00 PM, and standard residential orders between 8:30 AM and 8:00 PM, Monday to Sunday. On rare occasions, deliveries may be made as late as 11:00 PM. While we always strive to meet expectations, we apologize that we were unable to meet your desired delivery time in this instance.
Best regards,
Customer Support Team
Reply from Flower Station
Thank you so much for your kind words, Stephen! We really appreciate your support.
All the best,
Customer Support Team
Manjeed and Mohammed made me a lovely…
Manjeed and Mohammed made me a lovely bouquet brilliant service
4 December 2025
Unprompted review
Reply from Flower Station
Dear Gio,
We truly appreciate your positive feedback. Thanks for choosing us!
Best,
The Customer Support Team
All round excellent
I have been collaborating with Flower Station for approximately 2 years. I have found their product offering to be excellent in presentation, quality and value for money. This coupled with exceptional customer service and excellent delivery sets them apart from the competition.
1 December 2025
Unprompted review
Reply from Flower Station
Dear Simon,
Thank you for your continued support and for sharing such thoughtful feedback. We truly value our collaboration over the past two years and are delighted to hear that our quality, presentation, value, and service have met your expectations. Your trust and partnership mean a great deal to us.
Best,
The Customer Support Team
Great service and fast delivery!
1 December 2025
Reply from Flower Station
Dear AL,
We truly appreciate your positive feedback. Thanks for choosing us!
Best,
The Customer Support Team
Firstly I don't usually write bad…
Firstly I don't usually write bad reviews however as my experience of lack of care was so bad I had to share to prevent others having trust broken.
When ordering wreath for a funeral its so important the company deliver. Well flower station didn't deliver to the funeral service and I had to chase to find out why. I got a response saying the company doesn't deliver outside of London on Sundays and Mondays something the website did not mention at all. They said sorry we usually email customers . Well I'm sorry but that's not good enough when I'm sending my beloved family member something on a occasion I can never get back.
They offered me a refund and a pathetic 10% discount.. I told them to stick it.
Awful service. Please don't trust this company like I did. So many quality flower delivery companies to choose from and this is not one of them
25 November 2025
Unprompted review
Reply from Flower Station
Dear Darren,
Thank you for taking the time to share your feedback. We are truly sorry for the upset caused, particularly given the sensitivity and importance of the occasion.
We would like to clarify what happened. On each relevant product page, our delivery information clearly states that next-day delivery for addresses outside of London is available Tuesday to Saturday only, provided the order is placed by 3 pm the day before. As this order was placed for a Monday delivery outside of London, we were unfortunately unable to fulfil it.
As soon as this was identified, the order was placed temporarily on hold, and several notifications were sent to the email address provided to inform you of the issue. It appears these messages were not received for reasons beyond our control, and we’re very sorry this led to a lack of clarity at such a difficult time.
Because the order was not prepared and the funeral had already passed, we issued a full refund and also provided a coupon code as a gesture of goodwill. This was intended as an apology, not to diminish the seriousness of the situation.
We understand how distressing this experience must have been and regret that we could not assist on this occasion. Thank you for sharing your feedback, which we will continue to use to improve our communication and service.
Kind regards,
Alex
Fantastic service!
Fantastic service!! Such beautiful selection of blooms
23 November 2025
Unprompted review
Reply from Flower Station
Thank you so much for your kind words, Tia! We really appreciate your support.
All the best,
Customer Support Team
Friendly and patient!
23 November 2025
Unprompted review
Reply from Flower Station
Dear Xiaohua,
We truly appreciate your positive feedback. Thanks for choosing us!
Best,
The Customer Support Team
Do NOT use Flower Station
Would highly recommend NOT to order from Flower Station.
No acknowledgment of poor quality arrangement received which was due to the courier who had left the parcel upside down in our bin to avoid damage due to rain. The box had no arrows to show how to keep the parcel upright.
Flower Station who pack and engage in their choice of courier company are not taking responsibility on a refund for the order not arriving in the good condition that the product was paid for.
They were happy to replace which showed they agreed things weren’t right however these flowers were ordered for a baby shower and the occasion has now passed so a replacement was not needed. Poor customer service who were not helpful at all. Money grabbing Company!
Your reply (2 months after the event) does not account for the fact that it did not arrive as expected and hence the bad review. It took 3 days for you to see the photos as all your complaints are to be lodged by email. Your customer services does not address anything by phone.
The event for which the flowers were sent passed by with poor quality flowers!
As I said I would not use your company again!
14 November 2025
Unprompted review
Reply from Flower Station
Dear Gita,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you were disappointed with your experience and would like to clarify the situation.
All of our overnight orders are carefully packed in rigid cardboard boxes, clearly marked with directional arrows to indicate the correct upright position. On the delivery date, weather conditions were particularly poor, and in line with standard UK courier procedures, the courier placed the parcel in the recipient's bin to keep it safe and dry, with photographic proof of delivery.
We were contacted three days after delivery and provided with photos showing that two to three rose stems had begun to droop. This is a normal occurrence when water levels are not topped up and does not indicate that the bouquet was of poor quality or damaged in transit. The majority of the flowers were in good condition.
Given these circumstances and the timing of the complaint, we were unable to justify a full refund. However, in good faith and as a gesture of goodwill, we still offered to send a complimentary replacement bouquet, despite the original order being delivered as expected.
We’re sorry that this did not meet your expectations and appreciate you sharing your feedback with us.
Kind regards,
Alex
The bad aftertaste after receiving a near dead bouquet
The postscript to receiving really poor quality flowers needs to be made public. After about a week after our complaint, we had a patronising email saying that flowers that lasted 4-5 days should be regarded as doing well, or words to that effect! Ours had lasted 3. The fact that most people are quite used to giving and receiving flower bouquets and therefore had experience of how long flowers typically lasted clearly had not occurred to Flower Station. We were then told that as a special favour we could avail of a £10 discount! A big favour indeed. Keep avoiding Flower Station, you will do far better elsewhere, this has to be one of the worst florists we have used.
14 November 2025
Unprompted review
Reply from Flower Station
Dear Tapan,
Thank you for sharing your feedback. We’re very sorry to hear that your experience was disappointing.
We would like to clarify the circumstances. We were contacted six days after receipt of your bouquet and provided with photos at that time. By then, most of the flowers had naturally reached the end of their expected lifespan. Our flowers are prepared fresh and, while we anticipate them to last on average 4–5 days after delivery, their longevity can be affected by many factors, including care, placement, and environment. A lifespan slightly shorter than average is unfortunately sometimes unavoidable.
Because the photos were sent well beyond our two-day quality guarantee window, it was not possible to investigate or offer a full replacement. However, as a gesture of goodwill, we offered a £10 discount to acknowledge your dissatisfaction, even though the bouquet had been delivered in excellent condition.
We appreciate all feedback as it helps us improve communication and service, and we’re genuinely sorry that we could not resolve this to your satisfaction on this occasion.
Best regards,
Alex
To order flowers for a specific date…
To order flowers for a specific date and not receive them for that date isn’t right, especially three days prior but can order a day before a certain time and get them delivered next day. Not happy as I had also been provided with a tracking number but no way of tracking. Delivery is also 8am-8pm a whole day wasted waiting around.
15 November 2025
Unprompted review
Reply from Flower Station
Dear Andrew,
Thank you for taking the time to share your feedback.
We are sorry to hear that the delivery delay caused disappointment, especially as the flowers were ordered for a specific date.
To clarify, the order was prepared and dispatched on time for delivery to an address outside of London using our partnered next-day courier service. Unfortunately, the courier experienced difficulties locating the address, which resulted in the delivery being delayed by one day. As soon as we were informed of this issue, we notified you and issued a partial refund as a gesture of goodwill, even though the delay was outside of our direct control.
For non-London deliveries, our partnered courier operates within an 8am to 8pm delivery window, which is standard for next-day courier services and is outlined in our delivery information on each product on our website. Tracking numbers provided by couriers for these services typically offer status updates rather than live tracking, which is why real-time location tracking is not available.
We appreciate how frustrating it is to wait in for a delivery and regret that this experience did not meet your expectations. Thank you for your feedback, which helps us continue improving how delivery services and expectations are communicated.
Kind regards,
Alex
So many poor reviews!
The large number of one star reviews tell you that things are not right and they weren't with us. The colours in our bouquet and the flower matching were great but within two days an alarming number of them had drooped badly and the entire bouquet had to be disposed of by the 4th day. Disappointing customer service after my complaint has been another issue. Avoid!
10 November 2025
Unprompted review
Reply from Flower Station
Dear Tapan,
Thank you for sharing your feedback. We’re very sorry to hear that your experience was disappointing.
We would like to clarify the circumstances. We were contacted six days after receipt of your bouquet and provided with photos at that time. By then, most of the flowers had naturally reached the end of their expected lifespan. Our flowers are prepared fresh and, while we anticipate them to last on average 4–5 days after delivery, their longevity can be affected by many factors, including care, placement, and environment. A lifespan slightly shorter than average is unfortunately sometimes unavoidable.
Because the photos were sent well beyond our two-day quality guarantee window, it was not possible to investigate or offer a full replacement. However, as a gesture of goodwill, we offered a £10 discount to acknowledge your dissatisfaction, even though the bouquet had been delivered in excellent condition.
We appreciate all feedback as it helps us improve communication and service, and we’re genuinely sorry that we could not resolve this to your satisfaction on this occasion.
Best regards,
Alex
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