Flower Station Reviews 

3,492
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 221 reviews, reviewers had a great experience with this company. Customers consistently praise the beautiful and high-quality flowers, often noting their freshness, stunning arrangements, and thoughtful presentation. Many people highlight the exceptional service, describing staff as helpful and knowledgeable, appreciating the reliable ordering process, clear communication, and prompt responses. However, some customers noted issues with delivery, including flowers not arriving or being significantly delayed, and difficulties with tracking. A few others felt that flower quality was not always consistent, with some bouquets appearing weak upon arrival, not lasting long, or differing from what was ordered.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the beauty, freshness, and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising quick and efficient deliveries,... See more

Service

Users describe positive interactions with service, with many customers consistently praising the excellent... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as delayed or... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers consistently praising the beautiful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great service! Delivered as scheduled. The flowers and arrangement were beautiful. Bright and happy colors. There was a bit of mix up with the vase but it was sorted promptly. Much appreciated. Thank... See more

Rated 5 out of 5 stars

I bought the flowers for my daughter-in-law after the birth of my first grand son. She told me that they were the most beautiful flowers out of all the flowers she received, and she loved that they we... See more

Rated 5 out of 5 stars

I was a bit hesitant to order from this shop because of the mixed reviews but I’m really glad I did. I placed an order, selected a delivery date and it arrived within the expected timeframe. The servi... See more

Rated 5 out of 5 stars

I visited Flower Station London and was really impressed. The shop is beautifully presented with a wide variety of fresh, vibrant flowers. The staff were welcoming, knowledgeable, and helped me choose... See more


Company details

  1. Flower Delivery
  2. Florist
  3. Flower Market

Written by the company

Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(3,492)

233 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was a bit hesitant to order..

I was a bit hesitant to order from this shop because of the mixed reviews but I’m really glad I did. I placed an order, selected a delivery date and it arrived within the expected timeframe. The service was reliable and smooth. I haven’t seen the flowers in person but they looked great in the proof of delivery. Thank you Flower Station!

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Recipient loves the arrangement. I appreciate the excellent communication and handling of this order, small as it was. I couldn't have hoped for a better experience, start to finish.

9 January 2026
Unprompted review
Flower Station logo

Reply from Flower Station

Dear Meredith,

Thank you so much for your kind words! We are thrilled to hear the recipient loved the arrangement and that you had such a positive experience with us. No order is ever too small, and we truly appreciate you taking the time to share your feedback. We look forward to helping you again in the future!

Best regards,
Customer Support Team

Rated 1 out of 5 stars

This company is advertised as…

This company is advertised as international flower delivery, allows you to fill in your details with an international delivery address, takes your money and then emails 24 hours later to say they do not do international delivery - Google even advertised them for international flower delivery - avoid

4 January 2026
Unprompted review
Flower Station logo

Reply from Flower Station

Dear Customer,

Thank you for your valuable feedback.

Please note that we do not offer international deliveries at the moment. On our delivery page we state our availability for our delivery services. Namely the Same-day one for London addresses and the Next-day delivery service for the rest of the UK.

Additionally, upon entering an address that is outside mainland UK you immediately were notified with a "Recipient Address Alert" stating the following:

"Please provide a valid UK delivery address. We currently deliver within the UK only. Orders to non-UK addresses can’t be processed and will be subject to a refund fee."

However, this alert was not heeded and the order was still placed which culminated in us contacting you and cancelling the order with your confirmation.

Kind regards,

Alex

Rated 5 out of 5 stars

Nice and quick delivery

Nice and quick delivery

1 January 2026
Flower Station logo

Reply from Flower Station

Dear Bohdan,

We are happy to hear you had a great experience, thanks for the review!

Best regards,
Customer Support Team

Rated 5 out of 5 stars

Rapid service

Rapid service . Thank you

1 January 2026
Flower Station logo

Reply from Flower Station

Dear Zaid,

Thanks for taking the time to share your feedback! It means a lot to us.

Best regards,
Customer Support Team

Rated 5 out of 5 stars

Had an extremely helpful experience…

Had an extremely helpful experience from Iris with making a bouquet. A wonderful job and everyone is lovely.

24 December 2025
Unprompted review
Flower Station logo

Reply from Flower Station

So glad you enjoyed it, Reece! We look forward to seeing you again.

Best regards,
Customer Support Team

Rated 1 out of 5 stars

Very upset

I come here all the time and this time i had the worst experience ever. Normally all the staff are so friendly but this time i felt like i was a criminal. The guy kept giving me dirty looks I am a regular customer.He was rushing me into making decisions wasn’t being polite and kept staring around. Normally when I come I have such a pleasant chat and enjoy buying flowers this time it was different.

23 December 2025
Unprompted review
Flower Station logo

Reply from Flower Station

Dear Mohammed,

Thank you for sharing your feedback, and we are genuinely sorry to hear that this visit did not reflect the experience you have come to expect from us.

We take great pride in offering a welcoming, friendly, and relaxed environment, so it’s disappointing to hear that you felt uncomfortable or rushed on this occasion. This is certainly not the level of service we aim to provide.

Your comments have been shared with our team so we can address this internally and ensure every customer feels valued, respected, and at ease when visiting us. We truly appreciate your continued support and hope you will allow us the opportunity to provide you with the pleasant experience you are familiar with on your next visit.

Thank you again for bringing this to our attention.

Best,
Customer Service Team

Rated 5 out of 5 stars

Wonderful Christmas trees

Cannot recommend highly enough for Christmas trees. I bought a last minute one on 22nd December and didn't expect much for £31 (including free same day delivery). Had a wonderful surprise when the 5 ft tree I ordered was generously sized (over 5'6) and a lovely shape with even, bushy branches (I am picky and usually purchase in-person). Fabulous tree and experience, as good as (/better than) any of the premium £80+ trees I've bought in previous years.

22 December 2025
Unprompted review
Flower Station logo

Reply from Flower Station

Dear Rachel,

Appreciate the love, it means a lot to us! Hope to serve you again soon.

Best regards,
Customer Support Team

Rated 5 out of 5 stars

I had a great experience with Iris

I had a great experience with Iris. She was extremely helpful, friendly, and knowledgeable, and helped me choose the perfect flowers. The arrangement was stunning and clearly made with care. Highly recommend this flower shop for both the service and quality.

15 December 2025
Unprompted review
Flower Station logo

Reply from Flower Station

Dear Neelam,

Thank you so much for your kind words! We are thrilled to hear you had such a great experience with Iris. She will be happy to know her care and expertise made a difference. We truly appreciate your recommendation and look forward to helping you again in the future.

Best regards,
Customer Support Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look