I had the most wonderful service. I ordered flowers for my daughter's birthday today but did not notice that the address for delivery was actually my address - completely my mistake. I spoke to Flow... See more
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Ordered some flowers for a friend following a bereavement - they didn’t deliver them despite paying £10 for next day delivery, and in the comments it just said “didn’t deliver for some reasons”. They... See more
Speaking personally, there is no other platform where I know the flowers are delivered perfectly in an incredibly elevated way (I love the packaging!). For every friend, celebration or big life moment... See more
Company replied
they have a workspace at the los angeles flower market.. no real florist is working there dont get bias by the images... flowers will never arrive in such conditions they litterallt scout the flower m... See more
Company details
Written by the company
The new way to buy & send flowers. FLOWERBX delivers fresh cut market flowers directly from the growers to your door. Now delivering across Europe and New York City.
Contact info
42 Gorst Rd, NW10 6LD, London, United Kingdom
- 0203 696 6969
- contact@flowerbx.com
- flowerbx.com
3.6
Average
885 reviews
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FLOWERBX
Dear K Arnold,
Thank you for providing your valuable feedback.
We're sorry to hear that your subscription flowers haven't been lasting as long as they used to. Unfortunately are some flower varieties that last longer than others, but please don't hesitate to reach out to the team at contact@flowerbx.com who can arrange a fresh replacement for you.
Kind regards,
The FLOWERBX team
Reply from FLOWERBX
Dear Miss Florence White,
Thank you for providing your valuable feedback.
We're delighted to hear you enjoyed your recent order of Peonies, what a beautiful seasonal choice.
We look forward to welcoming you back soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
A wonderful and on time delivery!
28 May 2023
Reply from FLOWERBX
Dear Charles,
Thank you for providing your valuable feedback.
We're delighted to hear you enjoyed your recent order and that the delivery went smoothly.
We look forward to welcoming you back soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
Gorgeous flowers lovely packaged and oh…
Gorgeous flowers lovely packaged and oh so fresh. They look stunning
29 May 2023
Reply from FLOWERBX
Dear Mrs Dobson,
Thank you for providing your valuable feedback.
We're delighted to hear you enjoyed your recent order of Peonies, what a beautiful seasonal choice.
We look forward to welcoming you back soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
Reply from FLOWERBX
Dear Ms Victoria Kellogg,
Thank you for providing your valuable feedback.
We're thrilled to hear your friend enjoyed the flowers you sent, what a generous gift.
We look forward to welcoming you back soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
Flowers always arrive looking fresh and…
Flowers always arrive looking fresh and less for nearly 2 weeks.
27 May 2023
Reply from FLOWERBX
Dear Ms Wilder,
Thank you for providing your valuable feedback.
We're thrilled to hear you continue to enjoy our flowers, and are getting the most out of them.
We look forward to welcoming you back soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
lovely flowers and prompt delivery
27 May 2023
Reply from FLOWERBX
Dear Catherine,
Thank you for providing your valuable feedback.
We're delighted to hear you enjoyed your first subscription order, and are looking forward to providing you with many more moments of floral joy over the coming weeks and months.
Kind regards,
The FLOWERBX team
The irises were beautiful as expected.
19 May 2023
Reply from FLOWERBX
Dear Ms Norman,
Thank you for providing your valuable feedback.
We're delighted to hear you enjoyed your recent order of Irises, what a beautiful choice!
We look forward to seeing you again soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
Great customer service
They sorted my order after I had to make changes within the hour and were prompt to ask me about the bank holiday delivery and that I could change.
Overall very good experience, would highly recommend
23 May 2023
Unprompted review
Reply from FLOWERBX
Dear Michael,
Thank you for providing your valuable feedback.
We're delighted to hear you enjoyed your recent order and happy to hear that our customer team could step in to help.
We look forward to seeing you again soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
So far a disappointment
I had high expectations about the quality of the flowers since this subscription is on the upper end pricing. The roses and peonies I got looked lovely for the first two days and then roses all died and peones never opened and died in button. I will have my second delivery soon and I really hope they don’t disappoint
19 May 2023
Reply from FLOWERBX
Dear Diana,
Thank you for providing your valuable feedback.
We're sorry to hear that the first order of your subscription and the additional Peonies you ordered didn't last as long as expected. Peonies especially are known to only last a few days, with many varieties changing colour and size dramatically over that time period.
If this happens again in the future, please reach out to the team at contact@flowerbx.com who can arrange a fresh replacement for you.
Kind regards,
The FLOWERBX team
I wanted to be anonymous and it should…
I wanted to be anonymous and it should be a surprise as I wrote to additional mail with all descriptions. Still, complete information about this order was provided during delivery. I wanted to create a unique experience for the special person with 10 different flower bouquets for specific dates but during the first one whole idea was ruined.
25 May 2023
Reply from FLOWERBX
Dear YS,
Thank you for providing your valuable feedback.
We're sorry to hear that your surprise was ruined. I can see you put your initials and phone number down in the contact information for the shipping address, which may have led to the recipient guessing who the flowers were from.
We hope your recipient enjoyed the flowers, even if they knew who they were from.
Kind regards,
The FLOWERBX team
The best delivery service and great…
The best delivery service and great value for money. 1st class flowers that last for days ❤️
18 May 2023
Reply from FLOWERBX
Dear Jayne,
Thank you for providing your valuable feedback.
We're delighted to hear you enjoyed your recent order of Pink Sweet Avalanche Roses, and are thrilled to hear they continued to look beautiful after many days.
We look forward to seeing you again soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
Good product and delivers on time…
Good product and delivers on time although seems a bit too expensive but I like the quality, freshness and selection of flowers.
25 May 2023
Reply from FLOWERBX
Dear Zoe,
Thank you for providing your valuable feedback.
We're delighted to hear you enjoyed your recent order of Bubblegum Petite Roses.
We look forward to seeing you again soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
disappointed with the quality and…
disappointed with the quality and number of the flowers
25 May 2023
Reply from FLOWERBX
Dear Shiela,
Thank you for taking the time to provide us with your valuable feedback.
We're very sorry to hear that you were disappointed with your latest order of 10 stems of Angel Cheeks Peonies, and we hope you enjoyed the free vase you received with your order.
Please email our customer care team on contact@flowerbx.com so we can help rectify the situation.
We greatly appreciate your patience and cooperation.
Kind regards,
The FLOWERBX team
Stunning flowers and fast replies
Stunning flowers and fast replies to questions. Was able to divert the delivery at the last minute as my daughter in law was out, very helpful.
24 May 2023
Reply from FLOWERBX
Dear Sam,
Thank you for providing your valuable feedback.
We're delighted to hear you enjoyed your recent order of Calla Lillies, and happy to hear that our customer team could step in to help.
We look forward to seeing you again soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
Beautiful flowers beautifully packaged!
Beautiful flowers beautifully packaged! for you or specially for gifting, they are the best
15 May 2023
Reply from FLOWERBX
Dear London,
Thank you for providing your valuable feedback.
We're delighted to hear you enjoyed your recent order of Roses! Thank you for choosing FLOWERBX to help celebrate life's special moments.
We look forward to seeing you again soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
The peonies have not opened almost a…
The peonies have not opened almost a week after delivery and are now dying having never opened.
Very happy after all the expense
18 May 2023
Reply from FLOWERBX
Dear Cat,
Thank you for taking the time to provide us with your valuable feedback.
We're disappointed to hear our Primrose Peonies didn't open as planned. Sometimes fresh peony buds can have some sap on them which is sticky and prevents the delicate petals from opening. If this happens, we recommend using a cloth with some warm water to gentle remove the sap.
Please email our customer care team on contact@flowerbx.com and we'll happily arrange a fresh replacement bunch of flowers for you.
We greatly appreciate your patience and cooperation.
Kind regards,
The FLOWERBX team
Thank you for delivering beautiful…
Thank you for delivering beautiful flowers for my friends birthday! X
11 May 2023
Reply from FLOWERBX
Dear Veronika,
Thank you for providing your valuable feedback.
What a lovely gift to receive for a birthday! Thank you for choosing FLOWERBX to help celebrate life's special moments.
We look forward to seeing you again soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
wonderful fresh gorgeous flowers
Beautiful flowers - fresh and always gorgeous!
Would highly recommend
19 May 2023
Reply from FLOWERBX
Dear Bernadette,
Thank you for providing your valuable feedback.
We're delighted to hear you are still enjoying your Subscription with us, and hope you're looking forward to the lovely Peonies and Hydrangeas coming into season!
Thank you for being such a loyal subscriber, we greatly appreciate your support.
Kind regards,
The FLOWERBX team
Great service and incomparable flowers!
19 May 2023
Reply from FLOWERBX
Dear Cristina,
Thank you for providing your valuable feedback.
We're delighted to hear you enjoyed your Peonies, what a lovely choice!
We look forward to seeing you again soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
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