Floor Street Reviews 

1,501
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 845 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support provided by helpful staff members, who make the ordering process extremely easy and respond very quickly. People note that the flooring products are of outstanding quality and offer genuinely great value for money. Consumers also appreciate the prompt delivery service, frequently receiving samples and full orders right on schedule. Buyers highlight the useful advice on quantities and appropriate underlay, ensuring a smooth and straightforward purchasing experience. Reviewers mention that the platform is user-friendly and helps make home renovations completely stress-free.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the outstanding quality and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their flooring... See more

Delivery service

Customers report positive experiences with delivery service, highlighting prompt arrivals and helpful... See more

Staff

People report positive experiences with staff, highlighting helpful and responsive communication. Consumers... See more

Order

Consumers find order to be positive, highlighting a smooth and easy process supported by attentive staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to six different flooring places before deciding to go with Floor Street. Not only did they have the colour we wanted but the customer service was first class. Sean went above and beyond to make... See more

Rated 5 out of 5 stars

We havent yet had our flooring delivered but wanted to take the time to share our experience so far. Since placing the order for our sample we have had the pleasure of being Sean’s customers. He’s b... See more

Rated 5 out of 5 stars

We needed flooring delivered to a new build which had no registered address yet. Contacted them by WhatsApp on a Sunday, got a quick response from Sean who was so incredibly helpful - he helped us ful... See more

Rated 5 out of 5 stars

Amazing! Ordered 60 square metres and due to us deciding last minute that we wanted to also do our utility room as we loved the floor so much along with the quality being outstanding.We last minute ne... See more


Company details

  1. Flooring Store
  2. Carpet Store
  3. Wood and Laminate Flooring Supplier

Written by the company

Best Flooring Company In The World. 🌎🚀 In Sunday Times Top 100 List & Birmingham Women's & Children's Hospital Partner ❤️ Follow us on Instagram @floor.street


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,501)

830 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Davinder was super helpful, he checked in straight after I ordered my samples to offer his support and followed up a few weeks later to get my order in before the end of the sale. He made the process super easy!

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Davinder has been terrific

Davinder has been terrific. He was able to recommend someone to lay my floor as well as everything I would need for the job. Whilst my property purchase took substantially longer than expected, Davinder would touch base from time to time. This was fantastic as he knew exactly what I was ordering when I was finally ready to go. One less thing to worry about in an otherwise stressful property purchase. Thanks, Davinder!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Really good to have Davinder as a single point of contact throughout the process of purchase. Also provided alot of advice regarding underlayer etc. Will definitely recommend.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service levels at Floor Street

From the time I picked up the phone to Floor Street and was greeted by Melo, through to my dealings with Sean, I have to say that I was very impressed by the superior customer focused help, efficiencies and overall courtesy I received. Sean couldn’t have been more helpful or efficient and I found myself comparing our own company’s customer service levels with what I experienced today and I have to say we could learn a thing or two from the staff at Floor Street. Sean is setting standards here that we can only hope to achieve in our own business. Keep up the good work and thanks again for your help and my overall positive experience. The product isn’t half bad either 🙂

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Price & Customer Service

The price was unbeatable and Davinda was very helpful throughout the process in helping chose the correct underlay and amount of flooring we needed.
Would highly recommend Floor street (& Davinda) for anyone looking at changing their flooring.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Davinder

Was unsure of quantities of flooring I needed and type of underlay I should be getting. Was recommended to speak to Davinder and he sorted everything out for me. Has given me great aftercare advice and has replied to all messages/queries really promptly, even out with usual office hours. Would highly recommended especially Davinder who has provided 5 star service.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Floor Street

The company, and especially Davinder , provide and efficient service by guiding me with my purchase. I really appreciated his professionalism and honesty.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

From start to finish I couldn’t complain on the customer service I received from Sean at Floor street. He contacted me via WhatsApp and was able to answer all questions I had straight away. From offering discount to advice on the products he showed fantastic customer service. I have received my carpet and stair runner today and the quality is amazing. I am am really pleased I purchased form floor street and will 100% use them again for future flooring needs

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Davinder

Davinder was a great help in guiding us to our choice and ensuring we were happy before making our order.

Hopefully the delivery and product live up to expectations.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Davinder!

I have been dealing with Davinder over the past few weeks to process my flooring order and wanted to provide a review for his great service. We had some laughs on the phone and he was very patient with our order as we had to work around an extension timeline (things constantly moving). So, thank you Davinder! It was a pleasure working with you.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Very personal service. Recommended

I ordered a sample from the website which arrived promptly.
I was then contacted by Davinder who was very helpful and knowledgeable.
He was able to set up an order for me and allow me to choose a delivery date.
With Davinder’s help I have now placed an order of flooring.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Davinder provided excellent customer…

Davinder provided excellent customer service. He listened to my needs and was able to suggest suitable flooring samples to ensure that I found and ordered the right flooring for me. I have no hesitation in recommending Floor Street.

24 July 2026
Unprompted review

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