FLOOM Reviews 296

I have always had a great experience with your company. But the bouquet that was delivered today was truly awful. Dead and dying blooms, damaged, and looking absolutely nothing like the photo on your website. I spent over eighty pounds on flowers for my husband on our anniversary and feel completely ripped off. I am incredibly disappointed. I was offered an exchange or a partial refund which I found offensive to be honest. I have spoken to someone at Floom and they are trying to arrange a full refund. Time will tell. I would seriously question whether this florist meets the standard to be included on your website.

"Very satisfied. The flowers were beautiful and looked exactly as advertised."

"I purchased a floral arrangement to celebrate a friend's joining of the "65 Club". Wanting it to be a surprise, I didn't check to see if their address as changed because their moving date was a month away. Well, I was wrong but the delivery driver took the arrangement to their new address and she was thrilled with it. Thanks!"

Excellent website and great customer service when I needed to check the status of the delivery. The flowers were perfect too!

Excellent, next day delivery and flowers were fresh and as advertised. Will 100% use again

"Wonderful service, even called to say that they have a new shipment of flowers coming in the next day, so if I could wait a day we would get new flowers. Amazing quality, loved it so much. Highly recommend."

This was first time I had ordered from Floom. Very impressed. The person I sent flowers to sent me a photo and they were lovely."

Floom has been absolutely wonderful in sending flowers to my family members in the UK. The bouquets always exceed my expectations and the delivery is always right on time. I am a repeat customer and will continue to use their service in the future.

Floom was amazing to work with. When there was an issue delivering my bouquet on Time I immediately received a text message from someone at the store and we were able to find a quick solution. They were also very responsive to questions about the delivery itself, and I was able to reach out to the driver easily to help. The flowers themselves were beautiful and fresh. Would highly recommend working with Floom!

Have ordered twice with Floom. Always quick delivery and beautiful flowers

So glad I discovered Floom. The range of choices is incredible and I've had to reach out to customer service a few times to change my order and they've done everything they can to make my order right. Now my go-to choice for sending flowers.

"Very speedy service, my friend was over the moon. She said it was a lovely bouquet and she loved the colours. Well recommended and will use again."

"The flowers arrangement was aesthetic and contemporary. Wonderful job!"

“Great very good yes cool awesome”

I ordered some flowers the day before for my moms birthday and they arrived in perfect condition the next day. Amazing gift and good timing.

Great service for same day and florist went above and beyond to deliver.
Lovely flowers - fresh.

Beautiful flowers. Delivery on time.

Like so many, I ordered flowers to celebrate somebody's birthday. I was super excited to surprise somebody but unfortunately they never arrived. Called and chatted with them but they were not able to give me a clear response or solution and just told me they'd get back to me which they never did. I ultimately demanded my money back and asked for a written confirmation about the refund. This company is a scam and has the mission to spoil other people's happy occasions. Morally just wrong, what a disgrace! Please stay away, I wish I had read the reviews before.

I ordered the flowers the day before with delivery the next day. The order was marked as being in the hands of the flower store the whole time.
The customer service is insignificant and useless.
It was not delivered and they were not able to fix it.
Very bad

Extremely disappointed in Floom. Having used them twice successfully, on this occasion my order was not delivered, I received no notifications whatsoever, I left three voice messages and three emails, but had no response. Finally received an auto-notification that the order had been refunded with no explanation or apology whatsoever. Extremely ironic that it says "we're here whenever you need us" on their website.

Terrible experience. I placed my order on Saturday to be delivered on Sunday with an extra charge. It’s not only the fact flowers wasn’t delivered on Sunday but they delivered it ONLY on Tuesday!!!!!