I thought the product was fine, but they definitely could use some improvement with regards to returns.
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Review summary
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Reviews shaping this summary
Great communication from flamin fitness especially after sales. Unfortunately the sizing was not correct for me according to the guide provided I ordered an XL and it was too small I am Australi... See more
Company replied
the cpap machine was advertised as a proper cpap, but the article itself was a joke for a patient with sleep apnoe or difficulties breathing. the ventilator was so weak, i can t feel any air moving, l... See more
Company replied
Under no circumstances buy anything from this company. They have “lost” not one but two orders… the original order placed over 10 weeks ago then the replacement order has also gone astray. They have t... See more
Company replied
Company details
Written by the company
Since 2020, we've been on a mission to fuel forever fitness by making health and fitness products that are suitable for all fitness levels at the best prices on the market.
Contact info
Flamin' Fitness Ltd, 20-22 Wenlock Road, N1 7GU, London, United Kingdom
- hello@flaminfitness.com
- flaminfitness.com
3.0
Average
139 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Just be mindful with these guys
To be honest be careful because I ordered 2 items through these guys and they delivered the wrong items.
I ordered 2 medium singlets and they sent 2 (extra large) singlets. When I told them they said it wasn't there fault and that they recently changed their Asian and European sizing online which I don't understand in what country a medium could be converted into an extra large.?
Basically put they will mosy likely mess up your order and make up some excuse to avoid taking accountability and responsibility for the mistake. I'm letting you know so you don't have to experience an unexpected experience like I did. Everyone's experience is different, but this was mine.
I won't order through these guys online again 100 percent.
23 September 2024
Reply from Flamin' Fitness
Hi Manuel,
I'm truly sorry to hear about your experience, and I appreciate you taking the time to share it. We always strive to get orders right, and I apologize for any confusion with the sizing. I understand how frustrating it must be to receive the wrong size, especially after ordering specifically.
If an item doesn’t fit, we do offer returns for a full refund. Please reach out to our customer service team, and they’ll be happy to assist you in resolving this issue.
Thank you for your feedback, and again, I apologize for any inconvenience caused.
Sizes are not correct
Sizes are not correct. I ordered a 5xl got a medium. I ordered a 6xl and it's a medium even tho it says 6xl. Do not recomend.
20 September 2024
Reply from Flamin' Fitness
I’m truly sorry to hear about the sizing issue with your order. I understand how frustrating this must be. Please reach out to our customer service team, and they will be happy to assist you in resolving this matter and ensure you get the correct sizes.
Thank you for bringing this to our attention, and we appreciate your understanding.
Grossly incompetent. I will never order from them again
They are not fit to run a company. Completely incompetent.
I ordered a product express Delivery. After a week I asked what was going on. They blamed Royal Mail and gave me a tracking number that didn't exist.
After 10 day I asked for a refund... I was told my package was on the way with Evri, but it came up as not received by Evri.
Then the refund... but not including the express delivery charge
Then the following day they advised me they were going to despatch, despite me having cancelled the order in at least 2 emails...again with Royal Mail...
Save yourself the grief find another supplier.
12 October 2024
Unprompted review
Reply from Flamin' Fitness
I sincerely apologize for the experience you've had with your order. Your feedback is important to us, and I’m truly sorry for the confusion and frustration caused by the shipping delays and communication issues.
We strive to provide quality service, and it’s clear we fell short in this instance. Please reach out to our customer service team directly, and they will work to resolve this for you, including any concerns regarding your refund.
Thank you for your patience, and we hope to make this right.
Love the educational information about…
Love the educational information about health and exercise.
The company makes you feel valued
21 August 2024
Reply from Flamin' Fitness
HI Lisa, thank you so much for leaving us a 5-star review, we appreciate it. We're glad that you like our educational content!
The device doesn't work at all
The device doesn't work at all. The instruction manual does not include basic operation of device. Money back please!
20 August 2024
Reply from Flamin' Fitness
Hi Godfrey, thank you for taking the time to leave us a review, we're sorry to hear that you're not 100% satisfied with your recent purchase and we'll be happy to assist you. Please reach out to our customer service team who will be glad to help you.
Reply from Flamin' Fitness
Hi Paulina, thank you for leaving us a 5-star review, we appreciate it! We're glad to hear that you're happy with the product you received and that it was delivered fast, we hope to serve you again shortly! :)
Retuned
Don’t bother sizes are wrong so returned with their returns label and parcel hasn’t moved now for 4 days but elsewhere!
We all know that Royal Mail tracking stops due to parcel normally being lost which looks like it’s happened.
Flamin fitness want me to chase the parcel up but due to it being a business pre paid they telling me to contact the seller. Flamin fitness don’t want to do anything about this and won’t refund my item!
10 August 2024
Unprompted review
Reply from Flamin' Fitness
Hi Ross, thank you for leaving us a review, we're sorry to hear what has happened here. We do our best to communicate our sizing via the size guides on our website but in any case a product doesn't fit, we are always willing to offer an exchange/return which we have done in your case. We offer free returns in most countries too. Thank you for using the free return label to send your order back to us, it is frustrating that it appears to have been stuck in transit but please rest assured that it should start moving again shortly and we will be in touch as soon as we have received your return.
Watch out! shocked at the very poor quality.
We ordered two posture correctors small and medium but medium and large arrived. The products sent are a cheaply made replica of the product advertised on the website, it is NOT the same item as the images on the website.
The stitching is a wide zig zag, not a reinforced bound edge which is needed for a product under strain. It's a flimsy thin fabric with no padding support and has two plastic ridged rods along the spine support.
The items were on sale (most of the stuff on the website is) and they refuse to give a refund on sale items. I wish I could add the photos to this review.
5 August 2024
Unprompted review
Reply from Flamin' Fitness
Hi, thank you for taking the time to leave us a review, we are sorry to hear that the product you have received is not of the quality you would expect. We take pride in providing high-quality products at affordable prices and are dedicated to making this right for you. Please reach out to our customer service team who will be more than happy to assist you in getting this put right.
First time ordering
First time ordering, I needed a prescription mask and snorkel for my daughter, the personal communication throughout the purchase was excellent and the item arrived in time for our holiday and the quality looks great!
2 August 2024
Unprompted review
Reply from Flamin' Fitness
Hi Camilla, thank you so much for writing us a 5-star review, we appreciate it! We're glad that your order arrived in time for your family holiday and you enjoyed our personal approach, we hope your daughter manages to make good use of the product on your holiday!
I purchased a shirt from this company…
I purchased a shirt from this company that was too large. I initiated a return 10 days after receiving the item, well within the company's 30-day return policy. However, the company denied my return, claiming it did not fall within the allowed time period.
I would advise exercising caution when purchasing from this company. They do not honor their stated policies.
24 July 2024
Unprompted review
Reply from Flamin' Fitness
Hi Lena, thank you for taking the time to leave us a review. It appears there was a miscommunication here, your return request was declined due to the items needing to be returned separately which we have now communicated to you. Hence we had to deny your original return request for our system to allow us to issue your free return labels correctly. We hope to get this resolved for you ASAP!
The shorts are amazing and what I’ve…
The shorts are amazing and what I’ve been looking for in running shorts for a long time.
I tested them on the first purchase to see how they would go with multiple washes and use and they have stood the tests I’ve put them under, which is why I’m buying more pairs.
8 July 2024
Unprompted review
Reply from Flamin' Fitness
Thank you for leaving us a 5-star review, we're glad to hear that our running shorts are exactly what you've been looking for and are meeting your expectations regarding durability and comfort! We're honoured to hear that you'll return to buy some more! :)
Reply from Flamin' Fitness
Hi Finuala, thank you for leaving us a 5-star review, we're glad to hear that you're satisfied with your recent purchase from us, we look forward to serving you again in the near future!
Not happy
Not happy. I ordered size XS... I was sent XL... when I made contact to resolve the issue they said it was Asian sizing and rest assured the size will fit... the problem is I have ordered XS previously and XS arrived, so they have lied to me. I now have to post items back at my expense for their mistake to recieve refund!
1 July 2024
Unprompted review
Reply from Flamin' Fitness
Hi Sarah-Jane, thank you for leaving us a review, we're sorry that you're not satisfied with your recent purchase. We have checked both of your orders and can see that the order you placed with us back in March was for the same product as your most recent purchase and we sent the same items on both occasions. To get this resolved ASAP we would be happy to offer you a replacement product or a full refund without the need to return the item to us to save your money on the return postage, we value your custom with us and are dedicated to putting this right for you. Our customer service team will happily offer either of the above solutions via email.
Crap Refund / Return policy
Refund / Return policy with these guys is appalling... they hide behind red tape with no intention of putting right the supply of defective products. The requests made are ridiculous at best, purchased a heated underlayer which failed after one use. They asked for a video which I supplied however as I explained it is impossible to see that a heat element is not working.... yet these clowns I insist.
Do Not risk buying from this company, read the rest if their poor reviews first.
Have lost track of the many emails sent so far, they are time wasters !
24 June 2024
Unprompted review
Reply from Flamin' Fitness
Hi Kenneth, thank you for leaving us another review, we are sorry that you were not satisfied with your recent shopping experience, we are happy to inform you that this has now been resolved and we have issued you a full refund without the need to return the item to us.
Prompt delivery and wide range of…
Prompt delivery and wide range of services and products.
Very happy 😁
22 April 2024
Reply from Flamin' Fitness
Hi Diane, thank you for leaving us a 5-star review, we appreciate it! We're glad that you're happy with the service and our range of products, we look forward to serving you again soon!
I have purchased 2 vests from this…
I have purchased 2 vests from this company and on both occasions have sent me the wrong size. They are a scam company and I’m now seeking legal action them for taking my money!
8 June 2024
Unprompted review
Reply from Flamin' Fitness
Hi Shaf, thank you for taking the time to leave us a review, we're terribly sorry to hear that you're not satisfied with your shopping experience with us. Upon reviewing this matter, we can see that you ordered from us and requested an exchange for a different size which our team facilitated. The product that you ordered from us was originally produced to Asian sizing and has been converted to Western sizing to be listed on our website, hence the discrepancy between the size label on the product. However, all of the size measurements in our size guide are correct and reflect the size you ordered so we're confident the product should still be a good fit nonetheless! If not, we'd be happy to offer an exchange or return.
Reply from Flamin' Fitness
Hi Maynard, thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you're happy with the product and service you've received from us! We look forward to the opportunity to serve you again soon :)
Do not order from Flamin fitness
I ordered a waterproof phone case in April which on the tracking showed royal mail as the courier. I received an email from Flamin fitness that the order was successfully delivered on may 21st May. However It was not delivered? I tried inputting the tracking number on royal mail website however an error message advised the tracking number was not valid. After several back and forth emails with flam fitness all they could advise was that the courier had delivered my item. I have emailed Flamin Fitness again and asked who the courier is so I can contact them directly. Flamin Fitness have not responded. Honestly do not order, shocking customer service, no item delivered.
30 May 2024
Unprompted review
Reply from Flamin' Fitness
Hi Jenn, thank you for taking the time to leave us a review, we deeply apologise for the inconvenience/misunderstanding regarding your delivery here - the package was actually sent via DPD not Royal Mail, our customer service team have now reached out via email with the latest tracking information and the contact details for you to contact DPD directly should you need further assistance locating your package.
Cheep and nasty quality
Cheep and nasty quality, really bad elastic band round the waist. Do not spend your money!!
27 March 2024
Reply from Flamin' Fitness
Hi Mariyana, we are extremely sorry to hear that you're disappointed with the product you have received from us and are dedicated to putting this right. Please can you email our customer care team (hello@flaminfitness.com) with further information so we can provide a solution ASAP for you :)
for me replying with quick return…
for me replying with quick return emails is a sign of well organised company.very helpfull but the sizing could do with a bit of a new table in height verse stomach size.but other than that very happy to recomend.
8 May 2024
Unprompted review
Reply from Flamin' Fitness
Hi Gary, thank you for leaving us a 5-star review, we appreciate it! We're glad that you're happy with the service you've received. Your feedback around the sizing is incredibly valuable and we will investigate improving this moving forward.
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