FitSleeps Reviews 749

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 697 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting its responsiveness, helpfulness, and efficiency in resolving issues. Many people find the product to be a game-changer, effectively waking them up gently and improving their morning routines. The user experience is often described as smooth and easy, with many appreciating the simplicity and comfort of the device. However, some customers experienced issues with product quality, such as bands falling off or not fitting well, especially for smaller wrists. There were also instances where orders were incorrect or incomplete, leading to frustration with the ordering process and delivery. A few other people also felt that the product setup could be challenging or that the vibration strength was not always sufficient.

What people talk about most

Product

Clients share ambiguous opinions on the product. Many reviewers praise its effectiveness, noting it reliably... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the product easy... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the product as solid, well-built, and... See more

Order

Users describe ambiguous interactions with order. While some customers found the ordering process simple and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The FitSleeps alarm works exactly as advertised. The vibration is strong enough to wake me up reliably without disturbing my partner. It’s a solid, well-built product that has definitely improved my... See more

Rated 4 out of 5 stars

The vibrations wake me up except the band normally falls off. Overall when the band stays on the vibrations work perfect and wake me up almost every time. My only problem is the band usually falls off... See more

Company replied

Rated 5 out of 5 stars

I ordered a vibrating wristband for my son. When it arrived, it was only the band without the mechanical interior piece that vibrates. I emailed customer support and they replied back right away. The... See more

Company replied

Rated 5 out of 5 stars

This product has been a lifesaver - I now reliably wake up at the same time every morning, and my alarm clock no longer wakes up my wife or child sleeping in the room next door - which is awesome and... See more

Company replied


Company details

Written by the company

We created an innovative wake up solution for an energetic start to your day. Improve your sleep quality and live better.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

749 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my FitSleeps

Love my FitSleeps! I was sleeping through my alarms or smashing that snooze button before. My sleep has improved as well because I don’t have anxiety that I will miss my alarm, I can actually get rest!

10 April 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the feedback. Glad that the product is working well for you.

Rated 5 out of 5 stars

Waking up comfortably

This device when vibrating is extremely effective in waking you up in a much more comfortable way.

10 April 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for your review. Glad that you like our product and is working effectively for you.

Rated 5 out of 5 stars

FitSleeps Customer Service excellent

We received one FitSleep that kept randomly vibrating, but the other two worked perfectly. On sending a video through to the FitSleep team they promptly enabled us to order a replacement at no cost to us. It was very quickly sorted by the wonderful staff. Fantastic customer service and all the Fitsleeps are working perfectly now.

8 January 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thank you so much! Glad we could get that sorted quickly for you and that everything’s working perfectly now, really appreciate your kind words

Rated 5 out of 5 stars

Good customer service

My daughter had been using her FitSleeps for only a few days when we accidentally damaged the unit. It had been successful in waking her up, which is near impossible, so we we reached out to FitSleeps about a repair/replacement. I got a prompt, personal response and am excited to continue using FitSleeps!

10 April 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. It was a pleasure assisting you. Glad that the alarm is successfully waking your daughter.

Rated 5 out of 5 stars

this i would say is 1 of the best…

this i would say is 1 of the best customer service i have ever witnest. they helped me reall good with my problems thanks to the service team of fitsleeps.com!!!!

10 April 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Glad that you like our service.

Rated 5 out of 5 stars

It has really helped with my adhd

It has really helped with my adhd. Oversleeping was a problem and when i did wake up i would be all anxious. Now i wake up slowly, on time and calmly. I was worried about the cost to be honest because finances are really tight, but i had to give it a try, things were bad.

Thanks fitsleeps.

10 April 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Glad that you like our product and solved your problem.

Rated 5 out of 5 stars

Highly recommend FlitSleeps!

FitSleeps has been a wonderful experience for me and my family. Customer support was terrific answering any questions I had throughout the buying process.
Ordering and delivery of our FitSleeps bracelets was fast and easy, and setup of the product was flawless, even for this mom, who usually struggles with technology! Using this product could not be easier and I highly recommend FitSleeps to anyone who has heavy sleepers at home like I do!

10 April 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Glad that you like our service and the product.

Rated 3 out of 5 stars

Shipping Logistics

Dont know the quality of the product, because I never received it (delivery failure). Continue to get the same response from customer service with no detail. Maybe if they had a reliable shipping company I could try them again...

Update, finally received my fitsleep alarm bracelet and it is perfect! Allows me to wake up instantly without waking up my wife. Use to set 10 alarms B2B, no more.

5 April 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi Michael,

Sorry for the inconvenience, we understand how frustrating this must be.

Please send us an email at support@fitsleeps.com as we couldn't see your information.

– FitSleeps Team

Rated 4 out of 5 stars

Got mine

Got mine! Best thing ever and good customer support!

7 April 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Glad that you like our product and the service.

Rated 5 out of 5 stars

I was able to sleep even better with…

I was able to sleep even better with this watch! Now, I can get up at a decent time, consistently, & feel energized. Thank you very much.

1 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Glad that you like our product.

Rated 5 out of 5 stars

Great product

Great product! Great customer service!

25 December 2025
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Glad that you like our product and service :)

Rated 5 out of 5 stars

The company responded quickly to my…

The company responded quickly to my request, and the customer service was both professional and efficient.

10 January 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the feedback. Glad that you like our service. Always happy to help! :)

Rated 5 out of 5 stars

I just want to start off by saying that…thank you

I just want to start off by saying that I am very pleased with the product and what the customer support team they were able to help resolve my upgrade version to the pro and give me information on my order and it’s whereabouts I look forward to using their product and changing habits, a positive way

8 April 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks a lot for the review, Glad that you like our service.

Rated 5 out of 5 stars

Life-Changing

So far, Fitsleeps has changed my life. I don’t know what I would do without it. I’ve become more responsible, and I don’t feel ashamed when i miss half the day sleeping or miss an arrangement. A full charge lasts AGES and I get so much more work done every day now that i can wake up earlier!

8 April 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Glad that you like our product and works well for you.

Rated 5 out of 5 stars

Perfect for heavy sleepers!

My son would never hear his phone alarm no matter which loud, obnoxious sound he tried. He even once slept through our smoke alarms going off. I honestly didn’t know if the FitSleeps band would do the trick but it did! He said it is so much easier to wake up to the vibration. Their customer service is also very quick to respond. I have recommended this to all my heavy sleeper friends. I also plan to buy one for my daughter who is headed to college. The vibrating band won’t wake her roommate in her small dorm room.

7 April 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review and sharing your experience. Glad that you like our product and service.

Rated 5 out of 5 stars

Excellent customer support

I’ve enjoyed not having to wake up to a blaring alarm every morning ever since I purchased the FitSleep band. Lukas from customer support was super helpful when I needed to replace my band and he promptly responded to my enquiry on the same day.

7 April 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. It was a pleasure to assist you Sean!

Rated 5 out of 5 stars

Fitsleeps exchange was so easy

Ordered The fitsleeps standard wake up alarm. Found the product very effective! Was so much nicer than waking up to the normal violent jarring phone alarm.

Wanted to swap it for the pro version for extra alarms and more intense vibrations as I'm a very heavy sleeper.

The process was so easy and the customer service was great and helpful, massive thank you to Lukas for his help to swap it over!

Highly recommend this product if you fant stand the jarring phone alarms and always wake up disturbed to multiple alarms. Actually wake up peacefully now and couldn't recommend it higher.

7 April 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the detailed feedback. Glad that the product works well for you and you like our service. Thanks again!

Rated 3 out of 5 stars

Set up

Set up instructions are
Very bad

5 April 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Sorry about this experience. If you're still having a trouble setting up the alarm, kindly email us at thomas@fitsleeps.com. Happy to resolve this for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look