Fitness Equipment NI Reviews 

225
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Ordered two 1mx1m granuflex 43mm rubber tiles for my garage as I recently dented the concrete floor deadlifting (top tip, stacked foam mats don't cut it for anything above 100kg nevermind 200kg).... See more

Rated 1 out of 5 stars

Avoid at all costs! If you want to get a WaterRower or anything from this company, search for other suppliers (even like Decathlon). After 3 months, I have yet to receive the products I ordered. As ot... See more

Company replied

Rated 5 out of 5 stars

Ordered York SB9000 Commercial Indoor Cycle. Quality item - cheapest price I could find. Arrived well packaged within a few days. Rang up to check on delivery after ordering - great service & communic... See more

Company replied

Rated 5 out of 5 stars

I ordered a bench and plate set. Have had a couple of bad experiences (with other businesses/sites) ordering equipment over covid so I emailed beforehand to make sure the stock on their website was... See more

Company replied

Company details

  1. Fitness Equipment Store
  2. Sporting Goods Store

Written by the company

Huge range of commercial & home gym equipment available to buy online. We design and build dream gyms for our customers. From garage gyms to boutique hotels! Exclusive distributor for WaterRower | Nohrd, Flow Fitness, VirtuFit, Pulse Fitness, Inspire Fitness and many more! FREE delivery on all orders over £300 to Northern Ireland and Ireland. Ireland customers just pay the website price - no further costs involved when ordering from us.


Contact info

4.2

Great

TrustScore 4 out of 5

225 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(225)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recently bought an Inspire FT1…

Recently bought an Inspire FT1 Functional Trainer, great piece of equipment and team were very responsive to any queries I had

8 June 2020
Unprompted review
Fitness Equipment NI logo

Reply from Fitness Equipment NI

Hi Neil,

Thank you for writing this review for us.

We agree that the Inspire FT1 is a great piece of strength equipment and it should last you a long time. Feel free to come back again in the future.

Many thanks,

Lee from Fitness Equipment NI

Rated 5 out of 5 stars

Very friendly and fast delivery

5 June 2020
Unprompted review
Fitness Equipment NI logo

Reply from Fitness Equipment NI

Hi Souhail,

Thank you for your review. I'm very happy to hear that you were pleased with our service.

Many thanks,

Lee from Fitness Equipment NI

Rated 5 out of 5 stars

Good Products and Quick Delivery

5 June 2020
Unprompted review
Fitness Equipment NI logo

Reply from Fitness Equipment NI

Hi Luke,

Thank you for taking the time to write us this review.

I'm very happy that you were pleased with our products and logistics service. Feel free to come back any time.

Many thanks,

Lee from Fitness Equipment NI

Rated 5 out of 5 stars

Weights arrived quickly and are a great…

Weights arrived quickly and are a great price

4 June 2020
Unprompted review
Fitness Equipment NI logo

Reply from Fitness Equipment NI

Hi Cathy,

Thank you for taking the time to write us a review. I'm very glad you were pleased with our service.

Feel free to come back any time.

Many thanks,

Lee from Fitness Equipment NI

Rated 5 out of 5 stars

Very quick and helpful staff

Very quick and helpful staff, order arrived when expected.

3 June 2020
Unprompted review
Fitness Equipment NI logo

Reply from Fitness Equipment NI

Hi Garry,

Thank you for taking the time to write a review of our service. I will pass along your comments to our sales and logistics teams.

Many thanks,

Lee from Fitness Equipment NI

Rated 4 out of 5 stars

Spin bike

Good choice of bikes despite low supply and high demand during lockdown.

2 June 2020
Unprompted review
Fitness Equipment NI logo

Reply from Fitness Equipment NI

Hi KA,

Your feedback is greatly appreciated. We're happy to hear that you were pleased with our stock levels at the moment. We are in a privileged position of being one of the few fitness equipment companies in the UK & Ireland who keep stock so we let our customers down a lot less than our competitors for that.

Many thanks,

Lee from Fitness Equipment NI

Rated 5 out of 5 stars

Can highly recommend

Can highly recommend (based on my recent purchase)... Great price and fast delivery (was anticipating 5-10 days but arrived after 3 days). Would i purchased from Fitness Equipment again? Most definitely.

2 June 2020
Unprompted review
Fitness Equipment NI logo

Reply from Fitness Equipment NI

Hi Leigh,

Thank you for taking the time to leave us your review. We're very happy to hear that you were so happy with us that you would shop here again.

We look forward to hearing from you again in the future.

Many thanks,

Lee from Fitness Equipment NI

Rated 2 out of 5 stars

Had a few questions after purchase…

Had a few questions after purchase still no reply

1 June 2020
Unprompted review
Fitness Equipment NI logo

Reply from Fitness Equipment NI

Hi Liam,

I'm very sorry for the slow reply to your email. We endeavour to reply to all enquiries as quickly as we can.

Many thanks,

Lee from Fitness Equipment NI

Rated 5 out of 5 stars

Brilliant service!

Ordered and delivered to the door within 3 weeks, on the exact day they said it would arrive. Richard kept me up to date via email throughout - quality service. Will definitely return for future purchases.

28 May 2020
Unprompted review
Fitness Equipment NI logo

Reply from Fitness Equipment NI

Hi Shane,

Thank you for your review and I will pass along your comments to Richard. We're especially glad that you were pleased with our logistics.

Many thanks,

Lee from Fitness Equipment NI

Rated 5 out of 5 stars

Top quality service

Top quality service. Item delivered in space off 4 days. The dumbbells are that good I’ve ordered another 2 sets! Thank you

3 May 2020
Unprompted review
Fitness Equipment NI logo

Reply from Fitness Equipment NI

Hi Adam,

Thank you for taking the time to write this review. We're very happy to hear that you were so pleased with your purchase and for your continued custom.

Many thanks,

Lee from FitnessEquipmentNI.co.uk

Rated 1 out of 5 stars

Disappointed in lockdown

Amidst the covid19 outbreak, I expected some delays with communication and delivery of my order. I did not expect to wait over a month for an order I was told would take 5 working days. Whenever I emailed, I received automated responses. The emails instructed any customer who had waited more than 10 working days to contact the company by phone and to email their accounts department. I did this many times to no avail. Eventually, a month after placing my order, somebody did answer my call. They initially told me that I had not paid for shipping, something my credit card statement and the invoice they provided me with would prove otherwise. I was then placed on hold for a while whilst he investigated my order. I was told the salesman would call me back after consulting with his manager. At this point I informed him that I had moved and due to the lockdown situation I wanted to ensure my delivery would arrive at my new address. There was some error regarding the picking of my order which was never explained to me, no apology was given. I repeated my request for the change in delivery address in writing but the email reply did not acknowledge my request. A few days after I eventually received the delivery- but at the wrong address.

2 May 2020
Unprompted review
Fitness Equipment NI logo

Reply from Fitness Equipment NI

Hi N Dukes,

Thank you for taking the time to share your experience shopping with Fitness Equipment NI.

Having looked into the history of your order, I can see that you did request to have your order's delivery address changed and our sales team failed to acknowledge it. All I can do is apologise for this.

For context sake, at the time you placed your order, we had over 1,000 strikingly similar orders awaiting shipment throughout the UK & Ireland. While I empathise that the reasons behind your change of address were likely beyond your control, with that amount of orders shipping at one time, I'm sure you can understand that it would have been awfully difficult for us to change one address without causing greater confusion. We also had a notice on our web checkout at the time informing customers that we were unable to make any such changes due to an unprecedented number of incoming orders and requesting everyone thoroughly check their orders before finalizing them.

Nevertheless, we should have acknowledged your query and been more informative. Please accept my sincere apologies for this and I hope that you will still try shopping with us again in the future.

Many thanks,

Lee from Fitness Equipment NI

Rated 5 out of 5 stars

Brilliant service!

2 May 2020
Unprompted review
Fitness Equipment NI logo

Reply from Fitness Equipment NI

Hi Jack,

Thank you very much for taking the time to write us your positive review. Feel free to come back again in the future.

Many thanks,

Lee from FitnessEquipmentNI.co.uk

Rated 5 out of 5 stars

Delivered on time and good bit of gear

1 May 2020
Unprompted review
Fitness Equipment NI logo

Reply from Fitness Equipment NI

Hi Alan,

It's great to hear that you were pleased with our service as well as the goods you received.

Feel free to come back again.

Many thanks,

Lee from FitnessEquipmentNI.co.uk

Rated 5 out of 5 stars

good stuff

The order arrived in 2 separate deliveries within 9 days and is exactly what I wanted & great quality.

1 May 2020
Unprompted review
Fitness Equipment NI logo

Reply from Fitness Equipment NI

Hi Soph,

Thank you very much for your review and I'm glad to hear that you were so pleased with our logistics system.

Many thanks,

Lee from FitnessEquipmentNI.co.uk

Rated 5 out of 5 stars

Dumbbell Heaven!

excellent service. Definitely use again!

1 May 2020
Unprompted review
Fitness Equipment NI logo

Reply from Fitness Equipment NI

Hi Glenn,

I'm very happy to hear that! Thank you for shopping with us and for your review.

Come back again soon.

Many thanks,

Lee from FitnessEquipmentNI.co.uk

Rated 5 out of 5 stars

From placing my order tohaving received…

From placing my order tohaving received it i was kept fully informed.surprisingly it arrived quicker than i expected.wouldnt hesitate to order again

1 May 2020
Unprompted review
Fitness Equipment NI logo

Reply from Fitness Equipment NI

Hi Elaine,

Thank you for taking the time out of your day to leave us a review.

I will pass along your kind words to our logistics department and I'm sure they will be very happy to hear that you were pleased with their handiwork.

Many thanks,

Lee from FitnessEquipmentNI.co.uk

Rated 5 out of 5 stars

Straightforward order and delivery

Straightforward order and delivery. Would use again👍

1 May 2020
Unprompted review
Fitness Equipment NI logo

Reply from Fitness Equipment NI

Hi James,

Thank you for leaving us your positive review.

We are very happy to hear that you enjoyed shopping with us and I hope we will hear from you again soon.

Many thanks,

Lee from FitnessEquipmentNI.co.uk

Rated 5 out of 5 stars

Seamless experience from order to…

Seamless experience from order to delivery. Didn’t take as long as stayed for delivery either which is a bonus. Equipment is top standard and am enjoying using my dumbbells purchased here. Would buy again!

1 May 2020
Unprompted review
Fitness Equipment NI logo

Reply from Fitness Equipment NI

Hi Adam,

Thank you for taking the time to leave us with your positive feedback.

We're always very happy to hear stories from customers who had a positive buying experience with us. Feel free to come back any time.

Many thanks,

Lee from FitnessEquipmentNI.co.uk

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