Imperial fitness Reviews 

45
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

The product I bought didn't arrive, and no one is replying to emails, forget about a refund - It’s a scam!

Rated 2 out of 5 stars

Ordered a week ago - Still not arrived. Got in touch to find out what was going on a week ago (2nd May) it is now the 9th May and I am none the wiser. Item hasn't been received and I was told that... See more

Rated 4 out of 5 stars

So I placed an order last week for the cable pulley system, however I received an adjustable kettlebell instead. This was disappointing but mistakes happen. That being said I messaged the team and the... See more

Rated 1 out of 5 stars

Bad customer service, did help on one issue, but then just decided to cancel my entire order without telling me.

Company details

  1. Fitness Equipment Wholesaler

Written by the company

We are imperial fitness. Our mission is to bring back the joy of the gym to your life. Spread the cost with our finance options and pay later options. Why wait? Lift now pay later. We are located in the west midlands and all our prices include shipping to the UK mainland. IMPERIAL FITNESS BETTER YOURSELF, BETTER THE WORLD.


Contact info

1.8

Poor

TrustScore 2 out of 5

45 reviews

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1-star

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1.8

All reviews

(45)

2 reviews in the last 12 months

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Rated 2 out of 5 stars

Really like this gym like going after…

Really like this gym like going after work as I finish work at 5 get to the gym at 6 do my training session have a sauna to wind down have a shower then home sauna are no longer available now after 8pm so I’m thinking about moving gyms age limit for the gym should be 18 years of age to stop kids from vandalising changing rooms too many kids in the gym Messing about unsupervised I am really disappointed

11 February 2025
Unprompted review
Rated 2 out of 5 stars

Ordered a week ago

Ordered a week ago - Still not arrived.

Got in touch to find out what was going on a week ago (2nd May) it is now the 9th May and I am none the wiser. Item hasn't been received and I was told that they would get in touch via email by the end of 2nd May to let me know and I still haven't received anything back from them...

1 May 2023
Rated 4 out of 5 stars

Great Customer Service

I hadnt received my parcel that I had ordered 2 weeks prior, was a problem with courier after investigation. After contacting the Imperial team I was sent my item next day delivery. Very impressed with the customer service. Thanks.

5 April 2022
Rated 5 out of 5 stars

Good experience

Good experience. I was recommended Imperial Fitness by a friend. The equipment was delivered very quickly. Communication was good. If there was more choice I would have kitted out the whole gym with them. 👍🏻

9 January 2022
Rated 5 out of 5 stars

Arrived promptly

Arrived promptly, as expected with no problems. The gym attachment is a Christmas present for my son, so I cannot comment further.

2 December 2021
Rated 4 out of 5 stars

Rocky Start. Strong Finish

So I placed an order last week for the cable pulley system, however I received an adjustable kettlebell instead. This was disappointing but mistakes happen. That being said I messaged the team and they were on the case straight away. Within the hour they had responded to my email on the issue, organised a courier to pick up the mistaken item and shipped out a replacement. This has now arrived and works great! Would definitely recommend this place for their products and customer service.

3 November 2021
Rated 5 out of 5 stars

Customer seevice was excellent- my…

Customer seevice was excellent- my order went through twice and the business responded to my quiery within half an hour, recitified the issue and refunded the amount. Delivery was quick and product what i had ordered

3 November 2021

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