Fire Maple Reviews 

565
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the gear, noting that lightweight stoves and outdoor cooking systems perform reliably in harsh weather conditions and boil water rapidly. People also appreciate the incredibly helpful and responsive customer support team, which quickly resolves any unexpected product issues when they arise. Some people were dissatisfied with delivery times, mentioning that packages arrived much later than expected or experienced significant shipping delays. A few reviewers also noted occasional product design drawbacks, such as strict canister compatibility requirements or minor mechanical issues with lid components.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, noting that setup, take down, and cleaning are... See more

Delivery service

Users describe ambiguous interactions with delivery service, noting that while some orders arrived promptly... See more

Customer service

Consumers find customer service to be positive, highlighting responsive, kind, and professional communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Replaced an old jetboil with a Fire Maple Polaris & whilst away on first trip it developed a serious fault. On my return messaged Fire Maple and with just a few exchange messages to ascertain issues F... See more

Rated 5 out of 5 stars

Great product! I purchased this fire maple product to have a bigger titanium windproof cooking pot as my other one was small and old. I’ve used this thing on river trips to cook, dehydrated meal... See more

Rated 5 out of 5 stars

I have so much firemaple gear and love it all! There are some things that are much more aesthetic than practical, but those are honestly some of my favorite pieces of gear to take! Solid quality and s... See more

Rated 5 out of 5 stars

The Fire Maple Saturn X stove is exactly what it promises to be! Excellent quality and build. It works well in cold weather (15F) and allowed me to make a full breakfast with coffee at a recent campou... See more


Company details

  1. Outdoor Sports Store
  2. also in
  3. Camping Store

Written by the company

Founded in 2003, FireMaple specializes in outdoor cooking gear. From ultralight backpacking stoves and integrated cook systems to powerful basecamp burners and cookware, we design portable, reliable equipment that makes outdoor cooking simpler—from the backcountry to the campsite.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

565 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(565)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Compact Wind Shield and Gas bottle table

Absolutely love the Fire Maple stove wind shield and the gas bottle table I bought!

I use them for fishing and they are compact, lightweight, and very functional.

I’d like to see a taller version of the gas bottle table to suit the taller canisters but I cannot fault their versatility and build quality!

5 stars all day long!

25 April 2025
Unprompted review
Rated 5 out of 5 stars

So I’ve been taking the Portable Grill…

So I’ve been taking the Portable Grill pan from FireMaple. I have cooked so many steaks and omg. The surface of the pan is so good and durable hardly anything sticks to it.

Another gear feature that I love is the drip drain on the edge of the pan. If you cook greasy foods like pork belly , bacon or anything like that, the pan has a drain that is closed of either a screw so you have an option if you don’t like for your pan to over fill with oil.

13 April 2025
Unprompted review
Rated 5 out of 5 stars

This product is great

This product is great, we used it on the way up hiking in Scotland to boil water and in the matter of a couple of minutes it was ready. Certainly a well built product and will look to see what other attachments there is from fire maple soon!! Also for the price I really can’t complain one bit.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Patience

I purchased an adaptor and some egg holders.
And a couple of weeks went by. So I sent an email.
June helped me, and was incredible.
Turns out it showed up the next day.
The adaptor allows me to use 1lb propane tanks.
Works perfect. And the egg holders are cool too.
Thank you June, and your team at Fire Maple.

14 April 2025
Unprompted review
Rated 1 out of 5 stars

This company has zero customers…

This company has zero customers service. They don't reply to emails,calls, nothing. Try contact them yourself if you don't believe me.

Edit: So I emailed yous twice and you don't respond but you respond to this because it's on a public domain and everyone can see it. You're fooling no one firemaple. You can keep your products and put them where the sun doesn't shine.

2 April 2025
Unprompted review
Fire Maple logo

Reply from Fire Maple

Hi there,

Could you please provide the email address you used, so we can check whether we actually received your message?

And yes, we respond to public reviews, just like we respond to emails and social media messages. We’re always here to help, not to avoid communication.

Our official customer service email is contact@fire-maple.com , please make sure the hyphen is included. If there was a small typo, your email might not have reached us. We’d really like to resolve this for you.

Rated 5 out of 5 stars

products are just as advertised

products are just as advertised! very reliable and I bought 3 for when me and my best friends are up in the mountains.
easy to set up and use, I take mine with me whenever I am camping for more than a day.

18 February 2025
Rated 5 out of 5 stars

Star X2 Cooking System

The Star X2 cooking system is great! It is compact, easy to set up, and is super quick at heating up water. The water was boiling before I could finish prepping my freeze dried meal and there is not much prep for a freeze dried meal! It comes with an adapter to hold a small pan/pot but have yet to try that out. My next purchase from FireMaple will be the Feast 1 or 2 cookware set. It is an excellent addition to my camping gear.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

The burner you need

I love my fire maple, I always take it with me on hikes. I have another burner from another brand and I prefer my fire mapple because there is a ignitor, It’s very practical and it heats food quickly

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Works like a charm every time I need to…

Works like a charm every time I need to boil water to make something to eat or make my morning coffee. Been using it for a while and it has never let me down!!! Would 100% buy this again or even buy it for a gift for a friend!!!!! 5 stars for sure!!!!!!

1 March 2025
Unprompted review
Rated 2 out of 5 stars

Expedited shipping is a rip off

Customers! Don't spend your money on the 2-3 days expedited shipping. You will NOT get your order in 2-3 days, it will still take 6-7 days and they keep the extra you paid. I tried contacting CS. They told me to "be patient," then offered me 15% off of my NEXT order. Listen, Firemaple, if I'm not satisfied now with paying extra for expedited shipping and it takes just as long as it normally would take for delivery, then what makes you think there would be another order?I don't want to get ripped off AGAIN.

16 March 2025
Unprompted review
Fire Maple logo

Reply from Fire Maple

Hello there,

We are truly sorry to hear about the delay with your expedited shipping, and we understand your frustration. We have just checked the tracking information, and it shows that your package has been delivered. Could you please confirm if you have received it?

The delay was not intentional, and if you have received the package and do not require the discount compensation, please feel free to contact our customer service to arrange a refund for the difference between the standard and expedited shipping costs.

Thank you for your understanding, and we appreciate your patience.

Rated 4 out of 5 stars

I tried to purchase a Petrel bundle…

I tried to purchase a Petrel bundle including table, but only found out the table was out of stock, when my parcel arrived, a bit late. I did get a refund and a belated apology, but it should have been dealt with when the order was received. The petrel mug, stove and canister mount are good.

15 February 2025
Unprompted review
Fire Maple logo

Reply from Fire Maple

Hi there,

We sincerely apologize for not notifying you in a timely manner about the out-of-stock table in your Petrel bundle. We understand your frustration and appreciate your feedback.

We will make sure to improve communication and ensure that any order updates are promptly shared with our customers moving forward.

We're glad to hear that the Petrel mug, stove, and canister mount met your expectations. If you need any further assistance, please don't hesitate to reach out.

Thank you for your understanding.

Rated 4 out of 5 stars

HIGH QUALITY

Still have yet to test the items that I purchased, but it is apparent that the quality is quite substantial. Innovative design with "pack-ability" and function in mind.
The only reason I've decided to rate 4 stars instead of 5 has to do with the delivery packaging. The items I ordered were packaged in a simple poly bag with a tear away seam for opening. The items were relatively thin in profile but had substantial weight... Another testament to the quality of the product. When I received the package the seam was partially torn and one of the two items was missing. It's my belief that at some point during shipping, one of the items freed itself of the packaging.
That being said, when I contacted Fire Maple and explained what happened, they re-sent the item without question.
I highly recommend the product, but suggest sturdier packaging. At least when being shipped longer distances.

16 February 2025
Unprompted review
Fire Maple logo

Reply from Fire Maple

Hi there,

We sincerely apologize for any inconvenience caused by the packaging issue and missing item. We truly appreciate your feedback and will take it into consideration as we work to improve our packaging, especially for longer-distance shipments.

We're glad to hear that you are satisfied with the quality of the products, and we’ll strive to continue providing excellent products and services in the future.

Thank you for your understanding and support, and we hope to serve you again soon.

Rated 5 out of 5 stars

Recently I lost the lid to my Star 2…

Recently I lost the lid to my Star 2 cooling system. I reached out to Firemaple and asked about a replacement. I was told they didn’t actually sell just the lids but that they would be happy to send one out to me at NO CHARGE! I was not expecting that at all! I agreed to a small very reasonable shipping fee and in no time I had a brand new lid for my system!
They did not have a problem do this since after all it was me who lost the lid. They did it anyway. Now that’s customer service and that’s how you make lifelong customers!
Thank you Firemaple for showing us how it’s done!

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Happy Repeat Customer

I've purchased multiple items from Firemaple (from multiple stoves to their petrel pots) and EVERY single time I wasn't just satisfied with the products, but the customer service and purchasing experience was smooth and uneventful, which is what you want. The G3 por was awesome with the Green peak stove , and now I can't wait to use it with my new G2! Absolutely recommend them and their products!

14 February 2025
Unprompted review
Rated 1 out of 5 stars

I bought the gas latern

I bought the gas latern, which similar didn’t work. I wrote to Fire Maple and they basically ignored me. I didn’t want to spend time and effort trying to get a foreign-based company to respond properly, so just left it. However, for this reason I would advise to avoid this company.

27 March 2024
Unprompted review
Fire Maple logo

Reply from Fire Maple

Hello there,

We’re very sorry to hear that your lantern isn’t working. Could you kindly confirm if you’ve emailed our after-sales address?

We couldn’t find your order information in our system. Please reach out to us again, and rest assured that we offer a 3-year warranty and will make sure to resolve the issue for you.

Thank you for your patience, and we look forward to assisting you further.

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