Firehouse-uk Reviews 113

TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

Firehouse removed a gas fire insert and opened up the chimney breast before a full wood burning stove installation. Choosing the fire at the showroom was straight forward with helpful staff. By far... See more

Rated 5 out of 5 stars

Bought a 6 person cedar hot tub. Visited the showroom to discuss bespoke options. Very straightforward and flexible to get the config I wanted. Everyone friendly and professional. Very pleased with tu... See more

Rated 5 out of 5 stars

Excellent service from start to finish. Extremely knowledgeable and friendly back office/installation teams made our life very easy. We were coming from a blank canvas in our knowledge of stoves and w... See more

Rated 1 out of 5 stars

Extraordinary light polluter in a registered Dark Skies Locale. Has a flashing sign operating through the night that would likely infringe all broadcast flashing light rules for reasons such as Epilep... See more

Company details

  1. Garden Center

Information provided by various external sources

Firehouse specialise in supplying & installing wood stoves, multi fuel stoves and fireplaces in Cumbria & the Lake District. Contact us for a FREE survey.


Contact info

4.0

Great

TrustScore 4 out of 5

113 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

So glad we discovered Firehouse!

We have had a problem with our fire for years with a nasty smell getting worse and worse. We now know the smell was coming from a beam of wood above the fireplace. We had two other local companies, from Ulverston and Kendal, over to diagnose & quote. One said we needed to replace a brand new flue and fill with vermiculite. The other had no idea.

We thought we'd try a 3rd and so so glad we did and discovered Firehouse!

So professional, friendly, knowledgeable and competitive. They diagnosed the issue correctly (as it turns out) within minutes and we now have a really cosy, efficient and non-smelly wood stove for Christmas. Could not be happier.

I will be recommending Firehouse to all friends & family and telling them to avoid anyone else ... if we had gone with either of the other two companies we would currently be several ££££ pounds out of pocket with still a smelly fire. LOOK NO WHERE ELSE ... Seriously!!

6 November 2019
Unprompted review
Rated 5 out of 5 stars

MORSO 4043 STOVE

Excellent service from start to finish. Extremely knowledgeable and friendly back office/installation teams made our life very easy. We were coming from a blank canvas in our knowledge of stoves and we received a huge amount of assistance in making our choice. Plus we were also able to choose the slab of slate that would form the hearth and back board. Would have no hesitation in recommending Firehouse.

4 August 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish.
Very knowledgeable and courteous both at the showroom and at our home.
Would recommend you without hesitation.
We are delighted with our Chesney Salisbury Woodburner.

7 June 2019
Unprompted review
Rated 5 out of 5 stars

Firehouse stoves

Wes and his team at Firehouse fitted a Chesney stove for us last year with a beam above and we are really delighted with our purchase.
We got great advice on what type of stove to fit and then had it installed by the Firehouse team who did a professional job .

We would thoroughly recommend Firehouse , from our first visit to final installation l Richard and Jane Jones

28 May 2019
Unprompted review
Rated 5 out of 5 stars

We were extremely well advised when…

We were extremely well advised when selecting a woodburner for our new home. The level of service was brilliant as was the delivery.
We have recommended Firehouse to others who have also been extremely satisfied with the product service and delivery.

27 May 2019
Unprompted review

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