Firehouse removed a gas fire insert and opened up the chimney breast before a full wood burning stove installation. Choosing the fire at the showroom was straight forward with helpful staff. By far... See more
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See what reviewers are saying
Bought a 6 person cedar hot tub. Visited the showroom to discuss bespoke options. Very straightforward and flexible to get the config I wanted. Everyone friendly and professional. Very pleased with tu... See more
Excellent service from start to finish. Extremely knowledgeable and friendly back office/installation teams made our life very easy. We were coming from a blank canvas in our knowledge of stoves and w... See more
Extraordinary light polluter in a registered Dark Skies Locale. Has a flashing sign operating through the night that would likely infringe all broadcast flashing light rules for reasons such as Epilep... See more
Company details
Information provided by various external sources
Firehouse specialise in supplying & installing wood stoves, multi fuel stoves and fireplaces in Cumbria & the Lake District. Contact us for a FREE survey.
Contact info
Firehouse, LA9 6BD, Kendal, United Kingdom
- 01539766888
- sales@firehouse-uk.com
- firehouse-uk.com
4.0
Great
113 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Communication could be better
Didn't get a dispatch note so it arrived the same day as I was emailing to find out where it was but otherwise all good.
6 July 2020
Unprompted review
Product received promptly.
Product received promptly and well advised, especially as European product!
3 July 2020
Unprompted review
Brilliant company to deal with form…
Brilliant company to deal with form start to finish. Ordering process was simple communication excellent and when I did have a problem Donovan was extremely helpful and sorted out the problem for me in a professional and efficient manner. Couldn't speak highly enough about Firehouse and their team
2 July 2020
Unprompted review
great response to questions/advice.Outdoor chef BBQ
great response to questions/advice.. very prompt delivery
2 July 2020
Unprompted review
great service
great service! quick delivery of the BBQ... could not have asked for more!
1 July 2020
Unprompted review
Great service and fair price
1 July 2020
Unprompted review
Overall good service
Overall good service, bit of a delay in delivery but this was communicated to me early so wasn’t unanticipated.
Likely due to Covid and availability
1 July 2020
Unprompted review
Excellent service
Excellent service. Very knowledgable, courteous and professional engineers. Very helpful showroom staff. Would certainly recommend Firehouse as a first rate company.
24 June 2020
Unprompted review
Great product and service
10 June 2020
Unprompted review
Quick delivery excellent product quality
Quick delivery excellent product
10 June 2020
Unprompted review
Great customer service
Great customer service, friendly and efficient. Brilliant BBQ
10 June 2020
Unprompted review
Excellent service from this company
Excellent service from this company. We ordered on the Friday and received our Heat+Grill BBQ on the Tuesday. It was easy to set up and we have had many BBQ's since. We have also enjoyed sitting in the garden in the evening once the sun has gone down with a cuppa and a couple of logs on the burner. Bliss. Many thanks to Donavan and Viv for recommending the product and for keeping us updated on its arrival.
10 June 2020
Unprompted review
Great service
Great service, fast turnaround and love the product
Delivery guy was really helpful bringing the item round the back.
10 June 2020
Unprompted review
Recommended by a friend- haven't used…
Recommended by a friend- haven't used it as yet.
3 June 2020
Unprompted review
Outstanding Customer service
Outstanding Customer service! Nothing was too much hassle and made sure I got my order in time to celebrate a special birthday even in this difficult time. Thank you
2 June 2020
Unprompted review
Chesney's Heat and Grill
Fantastic and personal service from the team at Firehouse, I couldn't recommend them more highly.
20 May 2020
Unprompted review
Helpful staff and prompt delivery
Helpful staff and prompt delivery, especially considering the size of what I ordered and that many companies are struggling to deliver products at the moment.
18 May 2020
Unprompted review
Great service
15 May 2020
Unprompted review
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