I can often find a BMD on FMP where it just doesn't 'pop up' on other sites. Its frustrating when you use identical data on both. Not being able to see the actual Baptism, Marriage or Death original... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I gave 4 stars is because I am not sure if it’s a me issue or a record issue. I was able to locate the records of who I think may have been my grandmother in the work house that the Canadia... See more
Company replied
I appreciate the link with FamilySearch.org because I can go straight from a relative's details page on Family Tree and find the search form on Find My Past pre-populated. I appreciate the filters, to... See more
Company replied
FMP copies of documents, especially censuses are usually very clear.. better than many other sources. The transcriptions are on the whole more precise than others. FMP searches are terrific for narro... See more
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Company details
Written by the company
Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.
Free cancellation within 14 days of Findmypast subscription.
Your choice to cancel
If you change your mind or for any other reason decide you do not want a Findmypast Subscription or Credit package, you may cancel your order within fourteen days after the day on which the contract is entered into (Cooling-Off Period) without giving any reason and we will give you a full refund. Check out our Terms and Conditions for full details.
Contact info
185 Fleet Street, EC4A 2HS, London, United Kingdom
- +1 (855) 246-8234
- support@findmypast.com
- findmypast.com
3.8
Great
3K reviews
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This company invites their customers to review, whether positive or negative
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lots of information
there was so much information on it although could not find how much for DNA test
19 April 2025
Reply from Findmypast
Hello Gwen,
Thank you for your review of Findmypast.
We're happy to hear you have found our website easy to use and view records and wish you the best of luck delving deeper into your family history!
We don't offer DNA testing on our site.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
I'm just getting to find my way around…
I'm just getting to find my way around FindMypast. I've been told that I would find information about my Irish, Scottish and other ancestry by using this search engine. I hope they are right.
9 April 2025
Reply from Findmypast
Hello Carolyn,
Thank you for your review of Findmypast.
We wish you the best of luck with your research.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Before my free trial was over
Before my free trial was over, I cancelled my membership. I was still charged for a year of Find My Past. I want a refund but I am still waiting.
8 April 2025
Reply from Findmypast
Hello Mary Beth,
Thank you for your review of Findmypast.
We're sorry to hear that you have had an issue with your cancellation. Someone from our support team will be in touch shortly with an update.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Lack of available records
Lack of available records. You have nothing on either of my parents. I know what should be there, but there is nothing not even a connection to their parents. Why pay money when I can't get to even known facts on your site.
15 April 2025
Reply from Findmypast
Hello Doug,
Thank you for your review of Findmypast.
We're sorry to hear you're struggling with your research so far.
If you continue to have issues with this line of search please don't hesitate to reach out to support@findmypast.com and we can help point you in the right direction.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Love the Guernsey records
Finally! Records from Guernsey have allowed me to fill in a lot of blanks.
13 April 2025
Reply from Findmypast
Hello David,
Thank you for your review of Findmypast.
We're happy to hear that our new Guernsey release has helped you fill in a lot of the blanks in your family history and we wish you the best of luck delving deeper to find out more!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
The 1939 register free access has given…
The 1939 register free access has given detailed information and helpful leads. The way FMP presents a source gives a broad and detailed picture into ancestors lives.
In tough economic times free access is like sunshine on a winters day.
10 April 2025
Reply from Findmypast
Hi Sarah,
Thank you for your review of Findmypast.
We're delighted to hear that the free access to the 1939 Register has provided you with insights and helpful leads.
We take great pride in presenting sources in a way that brings your ancestors’ stories to life and we're glad we could bring a bit of light to your research.
We understand cost is an important factor - we do have some offers available at the moment, you can find these here:
https://www.findmypast.com/subscribe
Or our free trial may be something that would be of interest to you?
If you need any help or have any queries please reach out to our Support Team on support@findmypast.com
Kind Regards,
Findmypast
I have always enjoyed the additional…
I have always enjoyed the additional facts, and information I discover about my relatives
on your site! Thank you!!
11 April 2025
Reply from Findmypast
Hello Annemarie,
Thank you for your review of Findmypast.
We're happy to hear you have enjoyed diving into our hints system to help you with your research! As you continue to add more information to your family tree we will attempt to provide you with extra hints to help you along with your research.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Great source for UK genealogy records
FindMyPast is an excellent source for UK sources and records. The website, however, could definitely use an upgrade in user navigation; which can be quite cumbersome and not intuitive.
10 April 2025
Reply from Findmypast
Good Afternoon
Thank you for taking the time to provide feedback!
We really appreciate your comments and would like to get some further details so we may forward along your feedback!
A member of our support team will be in touch in due course
Kind regards
Findmypast
I love this site it gives me hints on…
I love this site it gives me hints on my relatives that I had no idea that existed
8 April 2025
Reply from Findmypast
Good Afternoon
Thank you for taking the time to rate us!
We are thrilled our hints have been so useful!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I am disappointed that the site does…
I am disappointed that the site does not have copies of original records, only transcripts, which can be interrupted wrong.
1 March 2025
Reply from Findmypast
Good Morning
Thank you for taking the time to rate us
We do hold many original records on site, though there are cases where we may only have transcriptions of records.
We do where possible include the original images though the availability of this information does depend on various factors including licensing agreements for example
Though I have forwarded along your comments as feedback now, we will let you know of any new additions to our site via our mailings and blog pages!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
More insight on my family tree
9 April 2025
Reply from Findmypast
Hello ,
Thank you for your review of Findmypast.
We're happy to hear our records have allowed you to have more insight into your family tree and wish you the best of luck delving deeper into your family history!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Reply from Findmypast
Hello Asher,
Thank you for your review of Findmypast.
We hope you're enjoying your time with us so far and wish you the best of luck with your research.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
The trouble with photos
Well I thought that you could add photos and I tried but was a bit difficult it would be nice if it were simpler to do
6 April 2025
Reply from Findmypast
Good Afternoon
Thank you for your feedback!
We do have an option to upload photographs to your family tree though we are sorry you found some difficulty in this
We would like to offer some assistance, a member of our support team will be in touch in due course!
Kind regards
Findmypast
It isn’t the easiest site to navigate…
It isn’t the easiest site to navigate and I still feel I’m missing something. The site seems to make it difficult edit and delete information on your tree. Plus I have information to verify a fact I have on my tree and I haven’t figured out how to add that fact with my sources.
3 April 2025
Reply from Findmypast
Hello Robin,
Thank you for your review of Findmypast.
We will pass on your feedback to our developers.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I use Findmypast for my English and Irish Research
I use Findmypast for my English, Irish and Scottish research. I have been a member for several years and have not been disappointed at all. Highly recommend.
31 March 2025
Unprompted review
Reply from Findmypast
Hello Hal,
Thank you for your review of Findmypast.
We're happy to hear you have had success in using our records for your English, Irish and Scottish heritage and wish you the best of luck delving deeper into your family history with us!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Submission of linking data
Generally the hints are very useful but occasionally there are hints that remain hidden because there is no obvious way to associate them. In the 1939 registration my grandparents were working and living apart due to work constraints and appear in different registers. The data is available but there is no obvious way to make a connection hint that is not a correction. After WWII, they resumed living together.
29 March 2025
Reply from Findmypast
Hello,
Thank you for your review of Findmypast.
We're happy to hear you're enjoying using our hints to further your family history research.
There are cases such as the one you have described where there would be no way for the system to tell the correlation due to them being registered under different households by the enumerator we do apologise for any confusion this may have caused your research.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
I really love it and its easy to…
I really love it and its easy to navigate! I wish you could see the tree as a whole instead of in sections.
29 March 2025
Reply from Findmypast
Hello Cora,
Thank you for your review of Findmypast.
We're happy to hear that you have found our website easy to use and wish you the best of luck delving deeper into your family history!
We will pass over your feedback regarding seeing the full tree in a view on your behalf.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
No contact of cancellation ability some good archival information
It was great getting some of the information that FindMyPast had in its archives. My problem with them and the reason for giving them 2 stars is I wasn’t able to find the phone number or a place to cancel my order and order monthly as needed. The took $299.00 out of my account and have ignored my emails and messages. I have to get my bank now to cancel the account. This isn’t the way to do business!! Product doesn’t live up to $299. I would use it occasionally to search out some things, but it’s definitely not a complete archive.
28 March 2025
Reply from Findmypast
Hello Rani,
Thank you for your review of Findmypast.
We're sorry to hear you have had issues with your cancellation, we have a guide on how to do this within our FAQ pages here:
https://www.findmypast.com/help
We also have a contact us page with a phone number here however our office is closed over the weekend, which is why you didn't receive a response until Monday.
https://www.findmypast.com/help/contact
We can see that you have since been in contact and received a full refund.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Reply from Findmypast
Hello James,
Thank you for your review of Findmypast.
You have complete control over which mailings you receive from Findmypast.
To alter your preferences you can click 'My Account' followed by 'Communications Preferences' and switch any on/off depending on what you would like to receive.
There is also an option to reset the password on the login page should you have any troubles logging into your account.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
I’m using your app on my iPhone I…
I’m using your app on my iPhone I signed up for one month subscription and I used my Hotmail address and paid on my iPhone with Apple Pay because my iPhone has a different email address it recognise the device email address so won’t let me use the app with my Hotmail account so I’ve wasted £24.99 when I phone customer support it asks me to hold then after a few seconds it hangs up, it’s a complete scam I wonder how many people have lost money in this way.
28 March 2025
Reply from Findmypast
Hello Keith,
Thank you for your review of Findmypast.
We're sorry to hear you have had issues with your subscription.
If you called when you left the review, our office was not open. Our opening hours are Monday - Friday 9am until 5pm. If you can try ringing then our support team will be happy to help.
Alternatively if you would prefer to email you can contact support@findmypast.co.uk. Please let the support team know both email addresses and we can see what is possible to help you out.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
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