Findmypast Reviews 

2,576
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers had a great experience with this company. Customers consistently praise the website for its ease of use and clear presentation, making it a valuable tool for family research. Many users appreciate the extensive collection of records, particularly for the British Isles and Ireland, often finding unique documents unavailable elsewhere. The search functionality, including filters and links to other genealogical sites, is highly valued for its effectiveness in narrowing down results and providing helpful hints. However, some customers also noted that the website's search can be confusing or return irrelevant results, particularly for non-UK data. A few other people also felt that the user experience could be improved, mentioning difficulties in finding specific records or issues with document visibility. Additionally, there were concerns about subscription terms, with some users expressing frustration over unexpected charges or limitations on accessing exclusive content.

What people talk about most

Website

Consumers find the website to be an excellent and user-friendly resource for genealogical research, with many... See more

User experience

People report positive experiences with user experience, finding the platform user-friendly, informative, and... See more

Product

Customers consistently note positive experiences with product, finding it a great resource for surprising... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with some expressing frustration over misleading... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I can often find a BMD on FMP where it just doesn't 'pop up' on other sites. Its frustrating when you use identical data on both. Not being able to see the actual Baptism, Marriage or Death original... See more

Company replied

Rated 4 out of 5 stars

The reason I gave 4 stars is because I am not sure if it’s a me issue or a record issue. I was able to locate the records of who I think may have been my grandmother in the work house that the Canadia... See more

Company replied

Rated 4 out of 5 stars

I appreciate the link with FamilySearch.org because I can go straight from a relative's details page on Family Tree and find the search form on Find My Past pre-populated. I appreciate the filters, to... See more

Company replied

Rated 4 out of 5 stars

FMP copies of documents, especially censuses are usually very clear.. better than many other sources. The transcriptions are on the whole more precise than others. FMP searches are terrific for narro... See more

Company replied


Company details

  1. Genealogist
  2. Association or Organization

Written by the company

Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.

Free cancellation within 14 days of Findmypast subscription.

Your choice to cancel

If you change your mind or for any other reason decide you do not want a Findmypast Subscription or Credit package, you may cancel your order within fourteen days after the day on which the contract is entered into (Cooling-Off Period) without giving any reason and we will give you a full refund. Check out our Terms and Conditions for full details.

Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

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3.8

All reviews

(2,576)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Guernesy.

So much information about Guernesy, which is my focus.

18 February 2026
Findmypast logo

Reply from Findmypast

Thank you for your review of Findmypast.

Kind regards
Findmypast

Rated 2 out of 5 stars

Good sources but difficult to navigate searches or results

Search function very difficult to use. Newspaper OCR inconsistent. When searching newspapers, often very difficult to locate results on page.

20 February 2026
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Reply from Findmypast

Hello,

Thank you for your review of Findmypast.

We are sorry to hear you have encountered some difficulties when searching on the site. 

We do have a number of help guides you can find here 

https://www.findmypast.co.uk/guides

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Rated 5 out of 5 stars

This app is great very legit

This app is great very legit

4 March 2025
Findmypast logo

Reply from Findmypast

Good afternoon, Karen 

Thank you for taking the time to review Findmypast 

We are delighted that you are enjoying the use of the app, your feedback is greatly appreciated 

Kind regards 

Findmypast

Rated 4 out of 5 stars

Generally good, but limited coverage of old parish records and newspapers and over-reliance on transcripts rather than images

Generally good. However, there are still far too many parish records and newspapers not covered; and there is still over-reliance on transcripts (understandable when electronic storage was limited, but not so now), which all too often prove to be inaccurate. You often show several different transcripts of the same document. Recently, I found three transcripts of a parish baptism which gave three different dates and two different churches. We need images of original documents, especially when researching events outside our own areas.

11 February 2026
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Reply from Findmypast

Thank you for your review of Findmypast. We appreciate your feedback, and we understand our users love to see original records-many original images are available on site.

We have forwarded along your feedback and will let you know of any new additions through our blog pages and mailings. 

Kind regards
Findmypast

Rated 5 out of 5 stars

Very helpful in searching vital records…

Very helpful in searching vital records in the UK.

5 January 2026
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Reply from Findmypast

Thank you for your review of Findmypast, 

We are happy that our website has been helpful in your research. Please feel free to reach out to our customer services team if you need any assistance 

Kind Regards, 

Findmypast

Rated 3 out of 5 stars

A useful tool

I've used the site for a number of years. There seems to be some documents where you could previously see an image and now only have a transcript (poor law and land tax, 1700s).
I do like the wide time over which you can search. It would be even better if names of spouses and children could be added to the search.

1 January 2026
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Reply from Findmypast

Hello Catherine, 

Thank you for your review of Findmypast.

We're glad to hear that you have found our website to be a useful tool in furthering your research. 

If you have some examples of where images are no longer shown if you would like to let our customer serice team know on support@findmypast.com we will be happy to ask our data team if there is a specific reasoning behind this. 

When searching a specific record set if it's something like a Census then it will allow you to add information in an other household members section is this the kind of thing you would be looking for? You can see an example at the bottom of this Census search: 

https://search.findmypast.com/search-world-records/us-census-1940

If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email, telephone
or live chat.

Rated 5 out of 5 stars

Easy to use and lots of information

Easy to use and lots of information. I especially like that the tool marks what you've already seen so you don't waste time.

27 December 2025
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Reply from Findmypast

Dear Ed,

Thank you for your review of Find My Past.

Kind Regards
Find My Past

Rated 1 out of 5 stars

Was tod I could cancel abnytime now I…

Was tod I could cancel abnytime now I find I'm in a years contract that I don't want

26 December 2025
Unprompted review
Findmypast logo

Reply from Findmypast

Dear Mrs Mcgill, 

We understand circumstances change and we do offer the option to remove automatic renewal anytime with an active subscription. This will then cancel the subscription at the end of the subscription term you have subscribed to. 

If you have any queries regarding your account specifically please do reach out to our Support Team on support@findmypast.com to allow them to review your account directly. 

Kind Regards 

Findmypast

Rated 5 out of 5 stars

Unique Record Sets

Searching for records is easy and straightforward. There are record sets a findmypast that are not available otherwise.

17 December 2025
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Reply from Findmypast

Good Morning

Thank you for taking the time to rate us!

It's lovely to hear you have enjoyed our unique records!

We have forwarded along your comments as feedback now

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Rated 5 out of 5 stars

Findmypast often has links to records…

Findmypast often has links to records that other websites either don't have or are harder to find. Their records also often include information in their summaries that are lacking in other websites which makes it easier to find the correct records.

19 November 2025
Findmypast logo

Reply from Findmypast

Thank you for reviewing Findmypast Fredrick 

We will pass on your comments and we are happy that our records are providing some useful information. 

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone
or live chat

Rated 1 out of 5 stars

terrible

terrible. if i could give it 0 stars i would. it gave me more ads and payment plans then actual answers to my past

10 December 2025
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Reply from Findmypast

Thank you for your feedback. 

We're sorry that you didn't find the answers to your past you were looking for on Findmypast. 

You are welcome to try a free trial as a free registration user only which will allow you access to more than you currently have access to. We also make available for free millions of records and newspapers that may be useful to you: 
https://www.findmypast.com/help/articles/360004160678
https://www.findmypast.com/help/articles/360008949157

Whilst there are a number of things you can do for free on Findmypast, to access chargeable records you would require a relevant subscription or to pay for micropayments.

Kind Regards, 

Findmypast

Rated 5 out of 5 stars

Excellent 👌

Excellent 👌

20 February 2025
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Reply from Findmypast

Good Morning

Thank you for your kind feedback!

We really appreciate your comments!

Remember we do add new records weekly so there is always something new to find!

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Rated 5 out of 5 stars

Findmypast.com is Essential

I have subscribed to Findmypast.com for many years. It is crucial for my British, Irish and American research. The databases I use the most are the British newspapers, the Irish church records and American Catholic diocese records. There are many US marriages you cannot find elsewhere. Even databases that are also on other sites have better indexing.

1 December 2025
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Reply from Findmypast

Thank you for reviewing Findmypast Jennifer 

We will pass on your feedback, we are glad to hear you are continuing to enjoy the site.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Rated 4 out of 5 stars

For the most part this site works well

For the most part this site works well, easy to navigate and useful.
The only problem encountered was when attempting to correct an entry, ie census transcription, it seemed that rather that take a good look at a clearly mis-transcripted entry, the standard entry was (we do not correct an entry.

19 November 2025
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Reply from Findmypast

Good Afternoon

Thank you for taking the time to rate us!

We really appreciate your comments though we would like to investigate the issue regarding a correction further

A member of our support team will be in touch in due course!

Kind regards

Findmypast

Rated 5 out of 5 stars

Love the format for finding records.

Love the format for finding records.

18 November 2025
Findmypast logo

Reply from Findmypast

Good Afternoon

Thank you for taking the time to rate us!

We are pleased you have enjoyed the format of our records!

Remember we do add new records weekly so there is always something new to find!

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Rated 5 out of 5 stars

Great database for all things England

Great database for all things England. Use this in conjunction with FamilySearch and Ancestry to research my English ancestors.

19 November 2025
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Reply from Findmypast

Dear Robert,

Thank you for your review of Find My Past.

Kind Regards
Find My Past

Rated 5 out of 5 stars

Excellent resource for Irish and UK research

I'm a professional genealogist based in Minneapolis, Minnesota who often researches Western European immigrants to the USA and their ancestors. FindMyPast is a helpful resource, especially for my research in Ireland and the UK. I appreciate the links to records at the NLI, which I often need for my own and client projects. The search functions provide useful ways to include name variants and possible transcription errors and to extend the possible location for a record gradually. It can also search a location for siblings and extended family of my main subject. Access to newspaper articles is terrific as well.

30 November 2025
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Reply from Findmypast

Dear Lesley,

Thank you for your review of Find My Past. We are happy we have been able to be of value to your research.

Rated 5 out of 5 stars

FindmyPast shows original docuents

It's good that we can see original documents. Recently I discovered a child on a census document that had been left out of a summarized family record.

19 November 2025
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Reply from Findmypast

Dear Renetta,

Thank you for your review of Find My Past. It can be rewarding finding items that might have been missed- though we try to be 100% accurate when dealing with historical documents this can make this difficult.

Rated 5 out of 5 stars
Findmypast logo

Reply from Findmypast

Dear Gwen

Thank you for your review of Find My Past. Finding connections that you might not have previously been aware of is what Find My Past is about - we are delighted to hear you've found some new connections.

Rated 5 out of 5 stars

My first choice for my genealogy…

My first choice for my genealogy research. The search engine works very well. Love the optional spellings and suggestion for nearby places features. Also love the feature with birth registrations that provides the mother's maiden name. Also love the "Report an Error" feature allowing transcription corrections.

18 November 2025
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Reply from Findmypast

Dear Ken,

Thank you for your review of Find My Past. We hope you continue enjoying Find My Past and finding new discoveries.

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