Ffordes Reviews 

238
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find products to be in superb condition, often described as pristine or even better than expected. The staff are consistently commended for their exceptional helpfulness, knowledge, and professional approach, making every interaction pleasant. Many people appreciate the efficient and super-fast delivery, with items arriving quickly and securely packaged. Reviewers consistently highlight the exemplary service, expressing high levels of trust in the company for both purchasing and selling equipment. Customers also find the items to be competitively priced and offer great value, often exceeding expectations in condition. This leads many to recommend the company highly and return for future needs.

What people talk about most

Product

Customers had positive experiences with product, frequently noting that items arrived in excellent, often... See more

Service

People report positive experiences with service, often highlighting the professional, efficient, and friendly... See more

Staff

Consumers find staff to be positive, consistently praising their knowledge, friendliness, and helpfulness.... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising items for arriving in pristine,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have just taken delivery of a superb Canon 135mm f2.8 lens. It came wrapped in swathes of bubble-wrap and was thus extremely well protected. When unwrapped I found there was not a mark on it - absolut... See more

Company replied

Rated 5 out of 5 stars

I sent an email enquiry regarding lens advice & received a v friendly, prompt response with several options. I purchased a Canon EF 100-400 mm f/4:5-5.6L IS USM for an amazing price, delivered nex... See more

Company replied

Rated 5 out of 5 stars

Proof that independent locally owned businesses operating from proper shops and offering the personal touch can more than compete with the online giants. I was offered better trade-in terms on my o... See more

Company replied

Rated 5 out of 5 stars

I have purchased from Ffordes many times over the years buying both used items and new. I have also used their buying services, for part exchanges and more recently a commission sale. I find them ver... See more

Company replied


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

238 reviews

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No recent history of asking for reviews

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4.9

All reviews

(238)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team at Ffordes are fantastic

The team at Ffordes are fantastic, friendly and knowledgeable. They are all camera enthusiasts so can offer excellent practical and pragmatic advice. Ordering is a simple few clicks and shipping is fast. Very pleased with my recent Leica 50mm F2.8 Elmar purchase. I would highly recommend Ffordes !

17 October 2024
Unprompted review
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Reply from Ffordes

Please to hear that you are loving Ffordes service, making buying and salling quick and easy, Thank you for your support

Rated 5 out of 5 stars

Buying and selling cameras through ffordes.

I have been buying and selling cameras and lenses through ffordes for two or three decades and have always had the very best of friendly service, and the best bit is that their prices and condition assessment of what they are selling are fair and accurate. I rarely deal with any other company and highly recommend them to any photography enthusiast.

18 October 2024
Unprompted review
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Reply from Ffordes

Great to hear that you are still loving the service hear at Ffordes Peter, we thank you for your continuing support.

keep on enjoying your photography

Rated 5 out of 5 stars

Very happy customer

Very happy customer.
Requested a Canon 28-135mm EF IS USM. Arrived less than a day after placing the order. Lens is pristine, boxed, and looks brand new. Works well and the IS is working well. Good image quality. My last one was stolen, and this model works better for me than the more expensive L version (105).I'll be back again. Thanks.

2 October 2024
Unprompted review
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Reply from Ffordes

Great to hear that you love the service at Ffordes and your new to you Canon 28-135mm lens, the team is always working hard to make sure we have the best condition products at the right price. Enjoy your lens and thank you for your support.

Rated 5 out of 5 stars

Outstanding service

Outstanding service, very helpful and friendly.

Colin Garrard

7 August 2024
Unprompted review
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Reply from Ffordes

Thank you Colin,
Ffordes believe in the value of knowledge, understanding and what the customer needs, which sometimes can be different to what they want. We believe that every customer is different and 1 to 1 care is the best we can give. keep on enjoying your photography and speed the word and your images, as it gives great joy.

Rated 5 out of 5 stars

Look no further for your camera equipment…

Over the years I have bought and sold plenty of camera equipment with Ffordes, their knowledge is 2nd to none especially on the analogue/film equipment, keenly priced as well in all their products, customer service is excellent and they are always willing to help you ( especially if you bribe them with cake 😁).

8 August 2024
Unprompted review
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Reply from Ffordes

Great to hear that you are still loving the service and Knowledge that Ffordes give to you, keep on enjoying your photography and Canon equipment.

Rated 5 out of 5 stars

Canon BG-E11 battery grip from Ffordes

Just bought a Canon BG-E11 battery grip from Ffordes, it was described as boxed excellent. When it arrived it was like new complete with both battery trays, soft pouch and all paperwork even the box was mint. I paid extra for next day delivery and it arrived by 1100 can't get better than that. Alister and the guys are brilliant I can fully recommend then and would certainly use them again for my photo gear, thanks guys.

9 July 2024
Unprompted review
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Reply from Ffordes

Great to hear that you like out condition of pre-owned Canon accessory that you purchased and the fast delivery, always happy to help. keep on enjoying your photography, from all at Ffordes

Rated 5 out of 5 stars

Above and Beyond

I had been searching everywhere and was pressed for time to find a lens that my girlfriend’s brother could use to discretely photograph me proposing to my girlfriend at the Eilean Donan castle in Scotland after I was unable to secure a local photographer for the job. I couldn’t find a telephoto lens that would be here in time at all for the proposal (we’re on vacation from the United States, and we had just gotten to Scotland), but then I found Ffordes. They quickly responded to my communications to organize getting the lens, and when shipping would have been too slow/late, one of the staff hand delivered the lens to our vacation house in Inverness. Because of this, I had the lens in time for the proposal! Totally blown away that they would do that for me.

BTW, she said yes and the photos turned out amazing.

Thank you specifically to Alister Bowie and his colleague Chris for your amazing service.

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service!

Bought a used camera a few days ago which was exactly as described and delivered very promptly.
Had a phone call yesterday to say that they now had an additional accessory for the camera and would post it on to me. Arrived today via RMSD at no extra charge.

Brilliant customer service!!

26 June 2024
Unprompted review
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Reply from Ffordes

great to hear that you love Ffordes services, we are always working hard as a team to make sure its the best experience. Keep on enjoying your photography and thank you for your support

Rated 5 out of 5 stars

Recently purchased a Canon 1DX MK2 from…

Recently purchased a Canon 1DX MK2 from Ffordes, brilliant service, can't recommend them highly enough, fast delivery, am well happy with the camera

8 May 2024
Unprompted review
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Reply from Ffordes

great to hear that you enjoyed our service and knowledge here at Ffordes and the condition of the used Canon EOS 1DX MK2 on its arrival, Enjoy and hope we can help again.

Rated 5 out of 5 stars

Short wait for a Fuji X100VI

I wanted to upgrade my X100T, but prices for used X100F and X100V models seemed high. When the X100VI was announced, for not much more money it was obviously the model to go for, but availability looked to be a problem. The Ffordes ad said 'phone for availability, so I did, the gentleman was able to tell me how many people were on the waiting list for the black and the silver models. I paid a deposit and only about three weeks later I had a call to say a camera was available for me - I'd expected to wait for perhaps months. I've used Ffordes a number of times previously, mainly for film camera bodies and lenses, always without problems, so I'd recommend them without hesitation. GP West Midlands.

19 April 2024
Unprompted review
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Reply from Ffordes

Great to hear that you love honest service that we give and that you got a X100VI so quickly, Let us know how you get on and if you see a difference. Enjoy

Rated 5 out of 5 stars

Recommended

Had the lens I wanted. Best available price. Arrived quickly as promised. Nothing else to say! Great service

30 March 2024
Unprompted review
Rated 5 out of 5 stars

Mint service, for a mint lens! First time buying used photography equipment

First time purchasing any used photography equipment. I had always previously hesitated, given how much kit costs without physically seeing it. After finding a used Sony 135mm F1.8 GM lens on the Ffordes site, described as "Mint" condition, I gave them a call to discuss the lens. I spoke to a very helpful Ross, who described the lens over the phone. He gave me confidence that the lens was indeed in mint condition and reassurances one buying used equipment. I decided to go for it and Ross took the order over the phone with next day delivery. Item has just arrived and I couldn't be happier. Superb service and a lens in mint condition. I will certainly consider purchasing used equipment from them again in the future. Also looking forward to popping in their store next time I'm passing that way. A very very happy customer! :)

27 March 2024
Unprompted review
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Reply from Ffordes

Great to hear that you love Ffordes knowledge and understanding regarding photographic equipment, proof is always in the seeing of equipment, this is why we allow 15 days conditional approval on any used mail order sale, it gives customers extra confidence in buying, that with the 6 months warranty back up.

The other point is that as more companies move away from speaking with customers directly, we are more than happy to speak with customers, as well as send extra images too if needed.

It will be great to see you when you pop into Aladdin's cave when passing. For now enjoy your new lens.

Rated 5 out of 5 stars

Excellent personalised customer service experience

I just wanted to thank Alister Bowie of Ffordes for so kindly persevering with answering all my multiple questions along my journey to choosing the right camera and accessories to meet my outdoor adventuring and UK mainland occasional faint aurora borealis capturing. I've now made the order for a camera and tripod and hope to be soon photographing polar bears and glaciers in Svalbard, maybe even some Northern Lights if I get very lucky.

27 March 2024
Unprompted review
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Reply from Ffordes

Great to hear that you enjoyed the personal service and knowledge from the team here at Ffordes, we all now wish we could join you in your travels. Enjoy and let us see the pictures on your return.

Rated 5 out of 5 stars

I rate Ffordes photographic as a…

I rate Ffordes photographic as a outstanding photographic company with impeccable service, politeness , speed efficiency and a totally superb returns policy.
Their product description for used items is accurate and I thoroughly recommend this company .

22 March 2024
Unprompted review
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Reply from Ffordes

Great to hear that you love our service here at Ffordes, it makes all our hard work worthwhile. I hope we can help you again soon.

Rated 5 out of 5 stars

Awesome Customer Service from Ffordes

I wanted to thank John at Ffordes for his fantastic customer service and the fact that he was nice to deal with. I was looking for a hard-to-find Fujifilm weather resistance kit, and he went the extra mile to assist me with my enquiry and had the part that I needed. Because of his level of service and customer care, I then went on to buy two additional lenses for my camera. I would not hesitate to buy from Ffordes again in the future, and I highly recommend them. Top Quality service.

20 March 2024
Unprompted review
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Reply from Ffordes

Thank you for taking the time to give us feedback, it certainly gives us all a boost here at Ffordes, when our hard work as a team is recognized. We hope that you enjoy you're new toys and that you purchased and that we can serve you again sometime in the future. Enjoy

Rated 5 out of 5 stars

Absolutely first rate service.

Absolutely first rate service.
I found an adapter I've been searching for for quite a while.
It was agreat service and just over 24 hours later it was sitting on my desk.
Incredibly friendly and helpful staff.
Wouldn't hesitate to use again.

19 March 2024
Unprompted review
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Reply from Ffordes

Always Happy to help, thank you for taking the time to say Thank you, it makes all the teams hard work at worth while, Enjoy and I hope we can help you again soon.

Rated 5 out of 5 stars

Nikon F3…

Excellent experience buying from Ffordes. Very helpful and friendly people fast delivery and very competitive prices.

11 March 2024
Unprompted review
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Reply from Ffordes

Always great to get customers feedback, it really makes all the hard work that the team here at Ffordes put in worth while. Enjoy the kit that you purchased and I hope we can help you again soon.

Rated 5 out of 5 stars

Worth a visit.

Heard about them, was in the area so called in. Surprising / great setup out in the wilds. Super helpful, nice range of kit and know their stuff. Great service. I'll be back.

23 February 2024
Unprompted review
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Reply from Ffordes

Great to hear that you enjoyed the Aladdins cave that is Ffordes, we are always happy help and with the staff who are mostly keen photographers, it always helps. We hope to see you soon.

Rated 5 out of 5 stars

Thank you to your excellent staff

I was very impressed by the friendly, knowledgeable and professional service I received yesterday when I rang to order a pre-owned leather pouch for my M-camera and collapsible lens for hiking and rural architecture photography. The assistant talked me over the details of the item thoroughly and answered my questions in a calm non-pressuring way. The cost was a third of what a European shop was charging, yet the item was in perfect condition and arrived this morning promptly, sensibly packed and protected.
Brilliant service. Every time I go out with the camera in this accessory pouch I shall feel good as the purchase experience was so positive.

7 March 2024
Unprompted review
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Reply from Ffordes

Great to hear that you enjoyed the knowledgeable information by phone here at Ffordes, we are always happy to speak with customers over and above the information on line, if the need to get the human touch, we can also send more pictures etc as well. We want the customer to receive what they are expect, save any wastage of their time. Hope to hear from you again, always lots of toys and accessory instock.

Rated 5 out of 5 stars

Goods arrived has stated

Goods arrived has stated, great to deal with
Big thanks

28 February 2024
Unprompted review
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Reply from Ffordes

Great to hear that you love Ffordes service both before purchase and with the quick delivery partners we use, Enjoy the kit and hope to see some results and review of kit soon. Enjoy

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