Products great, price always competitive and offers like free trials of new products amazing. This time delivery time was long. Ordered 30th Dec arrived 8th Jan. Order took ages to reach Ireland, An P... See more
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99% of our orders are dispatched the same day.
6-7 Towers Business Park, Carey Way, HA9 0LQ, Wembley, United Kingdom
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Communication when deliveries are outside their estimated time are non existent. Delivery was due Mar 27th and I am still not just waiting for the package itself but also a response to my email. This is the second time this has happened, all since moving to Evri for delivery. Do better.... following this review I was contacted & the resolution was to ship another package and wait for that. If they both happen to arrive then I pay for the that too. Where is the gesture of apology for not fulfilling the order? Where is the customer care without having to use trust pilot? Why estimate a delivery date if you can never see it through? Very very poor service

Reply from Feel Good Contacts IE
These are so nice!
The shipping was much faster, than expected, they look nice and I see well in them! Definetely recommend!
I usually have pain (headaches, eye pain) when I buy new glasses, even after the long time of wearing them, but not with these ones! It's a first time of such a relief! (Yet they might be a bit heavy on the ears after a long time, but its okay, cause I know I need quite big lenses, and a thin frame wouldn't held them)

Reply from Feel Good Contacts IE
I just got sweet hazel contacts , and I love them ! They look so natural and also thanks for the haribo sweets!

Reply from Feel Good Contacts IE
My first experience with Feel Good Contacts wasn't great- I ordered a pair of prescription sunglasses well in advance of a holiday, but was advised of delays that meant they'd be delivered after I'd left for my holiday. After a good few emails with them, fair play to them, they eventually took this seriously and moved a few things and got my sunglasses delivered in time.
To show my appreciation, I've continued to order from them, including my daughter's repeat contact lenses prescription for the past few years. Never any problems, and always great value. Also, who doesn't like the occasional packet of Haribo added toy your order :-)
Highly recommended
I ordered coloured contacts in turquoise Great quality, fast delivery and very natural looking colour. Very happy and I would highly recommend

Reply from Feel Good Contacts IE
It was great I got my contacts for €11.99 a box from €18.99. Great service. Will use again. Thanks feel good contacts.👍

Reply from Feel Good Contacts IE
Everything good as always.
The only thing i didn’t like this time, was the delivery time. Took too much.
Ordered Thursday for Saturday delivery. On Tuesday when nothing had still arrived, contacted Customer Service. They tried to tell me that the lenses were stuck in Customs. What they didn't realise was I had the same tracking information as them. The Lenses had been in Customs 6 hours, but that didn't account for sitting in their warehouse for 4 days plus.
Eventually arrived Wednesday, by which time I had, had to go and buy locally.

Reply from Feel Good Contacts IE
First thanks for surprising pastel in package...today I wear my first lenses it was very comfortable and natural colors

Reply from Feel Good Contacts IE
Absolutely terrible customer service. Not something I would expect in UK. No exchange or refunds if one lense was taken out of the box.
So I wasted £25 and can just throw away 60 contact leases, no compensation.
I very much regret evenr ordering from them.

Reply from Feel Good Contacts IE

Reply from Feel Good Contacts IE
I sent my vision prescription and it was filled perfectly. I picked my frames. I received glasses in a week. It only cost €37 including p&p. A year later I renewed my order, just for a backup pair.

Reply from Feel Good Contacts IE
I’m happy with quality and fast delivery . Everything packed well.
Thanks

Reply from Feel Good Contacts IE
Great company. Fast delivery. Easy to reorder. Love that there is always a lovey gift with each order. Would highly recommend.

Reply from Feel Good Contacts IE
First time getting lenses from here, I used the same company for almost 20 years but prices kept randomly jumping up and delivery wait was getting longer, I am very impressed with quality, price and delivery! I’m delighted I made the change and will continue to order from Feel Good Contacts
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