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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, especially considering the affordable prices, often noting that the value far exceeds their expectations. Many people appreciate the wide selection of frames and the straightforward ordering process. The delivery service is frequently highlighted as efficient and timely, with many receiving their orders quickly and well-packaged. However, some customers also noted occasional issues with blurry lenses or incorrect prescriptions, making the glasses unusable. A few other people also felt that the sizing of the frames was not always accurate, leading to glasses that were too big or didn't fit as expected. There were also isolated instances of damaged items during transit or extended delivery times.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the great... See more

Quality

Users describe positive interactions with quality, frequently praising the superb quality of prescription... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Price

Customers consistently note positive experiences with price, highlighting the affordability and value for... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Based on these reviews

Rated 5 out of 5 stars

I require three sets of glasses, a varifocal, sunglasses with varifocal, and super readers for the computer. The cost of these here in Ireland would most likely be around €1000, I cannot afford that.... See more

Rated 5 out of 5 stars

Ordering was straightforward from start to finish. The website is easy to use, measurements were simple to enter, and there was plenty of choice without it being overwhelming. My glasses arrived quick... See more

Rated 5 out of 5 stars

I am a self proclaimed sceptic when it comes to purchasing online, Having been convinced to try this company MOSTLY because of the price of prescription sunglasses in ireland I can say from start t... See more

Rated 5 out of 5 stars

My first time using Firmoo.ie and I made an error manually inserting my prescription. This resulting in the glasses I received being wrong. Firmoo very quickly replaced them free of charge even thou... See more


Company details

  1. Glasses Store
  2. Fashion Accessories Store
  3. Sunglasses Store

Written by the company

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.


Contact info

4.8

Excellent

TrustScore 5 out of 5

707 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent value for a good pair of glasses

I require three sets of glasses, a varifocal, sunglasses with varifocal, and super readers for the computer. The cost of these here in Ireland would most likely be around €1000, I cannot afford that. Firmoo has a limited but decent selection of frames, they arrived in good time and I now have a pair of sunglasses that work for me. It's a win win and I have since encouraged my mother to order non-prescription polaroids from them as well.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

5 STAR ALL THE WAY

From start to finish 5star company.
I have purchased my 5th pair of glasses.
I have 3 tinted shades
1 photochromic
1 regular.
ALL VARIFOCAL prescription.
From ordering to delivery to Customer service throughout to after sales service and more importantly quality I cannot fault Firmoo.
It took me ages to order my 1st pair as I am dubious when not seeing the actual product .
I ordered my 1st pair and was thrilled. Now I have 5 pairs. I have recommended to so many others now as anyone who knows me would agree I have no problem complaining about a bad /defective product or service but I promise you I have nothing but praise for this company and its before /during and after care. The glasses speak for themselves.
I paid nearly 400 euro on a 2 for 1 offer for 2 pairs (prescription)from specsavers (basic lenses)
I paid half that for 2 pairs with all the added coatings/tinted and thinned .
Happy happy customer. Will be purchasing more.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company! Made everything easy from step 1 to receiving the glasses! I love mine, comfortable and a perfect fit. Prescription was perfect too

28 March 2026
Unprompted review
Rated 4 out of 5 stars

I love the glasses I have so many pairs…

I love the glasses I have so many pairs I would give 5 stars but the ones that have click on sunglasses are a bit flimsy

31 March 2026
Unprompted review
Firmoo logo

Reply from Firmoo

Hello Shannon,

Thank you for taking the time to share your feedback with us.

We would like to remind you that all our orders come with a 60-day return/exchange policy. If you are not satisfied with your purchase for any reason, please feel free to contact us.

To assist you further, our customer service team will contact you via email within the next 24 hours. Please check your inbox (including your spam or junk folder) for our email then.

We look forward to resolving this matter as soon as possible.

Sincerely,
Firmoo Customer Support Team

Rated 1 out of 5 stars

Bruising from glasses

The glasses came very heavy. Leaving Brussels around my nose. I tried co tą ting customer service but they never got back to me. Will never ever ever order again

25 March 2026
Unprompted review
Firmoo logo

Reply from Firmoo

Hello Ola,

Thank you for sharing your experience, and we sincerely apologize for the discomfort and frustration this has caused.

For future orders, we recommend checking the frame weight in the product details on each frame page. This can help you choose a lighter style that may feel more comfortable for daily wear.

We usually respond to all customer emails within 24 hours on weekdays and 48 hours during weekends. If you haven't received our reply, please check your spam or junk folder as well, as sometimes the messages may be filtered there.

Since we're unable to locate your order based on the information provided here, we can't review your previous communication and order details. Please kindly contact our customer service team directly via Email at service@firmoo.ie or Livechat (24/7) with your order number. We’ll be happy to look into this for you.

We look forward to resolving this matter for you as soon as possible.

Sincerely,
Firmoo Customer Support Team

Rated 5 out of 5 stars

A friend recommended Firmoo to me

A friend recommended Firmoo to me & I ordered my 1st pair of prescription glasses in January. Unfortunately I ordered the rimless frames & they came apart at the bridge part. Just a bad design of frame, but I sent photos & Firmoo offered to replace glasses for up to the same value. I ordered another more robust framed pair & I'm really happy with them. Unlike other glasses that I've had from major opticians in UK & Ireland, these Firmoo glasses stay cleaner for a lot longer. Whatever the coating is it seems to work really well.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

First class service

Excellent service and beautiful glasses, am thrilled and such good quality.
I will definitely be back for a second set in the very near future.
Thank you

9 February 2026
Unprompted review
Rated 5 out of 5 stars

What a wonderful company

What a wonderful company. I had an issue, (think it was my own fault), I reached out to Firmoo and got a prompt response to say that they would rectify the problem for me. I am so delighted, can’t stop recommending them to all my friends. Thank you so much.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

No Glasses Six Weeks after Ordering

No Glasses Six Weeks after Ordering:

I ordered two pairs of glasses on 12th February 2026. To date (22nd March 2026), I have not received the glasses or even an update on shipping. I complained to the company and received an email on 10th March assuring me that the glasses order would be expedited. They are marked as still processing on the website, despite the fact that the website advertises a processing time of 8-11 business days and a shipping time of 5-7 business days. These time frames have been exceeded.

22 March 2026
Unprompted review
Firmoo logo

Reply from Firmoo

Hello Sandra,

We sincerely apologize for the delay with your order and for the lack of updates. We completely understand how disappointing and frustrating this must be.

After reviewing your order, we found that one pair of glasses has been completed and is ready to be shipped, while the other pair has experienced repeated lens breakage during the production process, which unfortunately caused the overall delay. We’re truly sorry this situation has affected your experience.

If you no longer wish to wait for both pairs to be ready, we can either ship the completed pair now and cancel the other pair for a partial refund, or cancel the full order for a full refund.

Our customer service team will contact you via email within 24 hours to confirm your preference. Please keep an eye on your inbox (and spam folder) for our email.

Once again, we are truly sorry for the trouble and frustration this has caused. Thank you for your patience and understanding.

Sincerely,
Firmoo Customer Support Team

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