Great friendly service .Manager Brian was easy to deal with and very friendly and helpful. I turned up without an appointment and he squeezed me in although they were really busy, The other members of staff who worked on my car were also great,highly recommend.Neilston Road branch.

I have had the best service ever at this garage. I booked a service a day before and was advised I needed brakes sorting. I was heading north in two days but even though they were busy they worked late to get my car sorted and it was ready the next day!
Amazing friendly courteous and quick service. Thank you so much!

First class, kept to the appointment time

Always good customer service

Great service. Thanks very much!

Booked in online eady process
Car went in and done within a few hours staff very friendly

They have great service

I was only in for an online booking to get two new tyres and a tyre repair, but the man at the front desk was extremely personable and friendly, which makes all the difference. Give him a raise.

I booked an appointment for the first slot of the morning at Farmer Autocare Neilston Road, Paisely, to have two tyres replaced, a wheel alignment carried out, and the tyre on my spare wheel replaced. Unfortunately, my experience was very disappointing from start to finish.

The staff at the front desk were rude, unprofessional, and showed very little regard for customer service. My car was kept for more than two hours simply to change two tyres, and at no point did anyone contact me to explain that the wheel alignment would not be carried out due to an issue with the lower suspension arm.

Had I been informed in a timely manner, answer "NO". I could have discussed the issue and potentially arranged for the necessary repair there and then. Instead, I only found out when I returned to the shop, after waiting unnecessarily.

To make matters worse, I had also specifically requested that the tyre on my spare wheel be replaced. This was not done either. I was told that items in my car boot prevented the work from being carried out. However, had anyone simply asked me to remove the spare wheel or move the items, I would have done so immediately. Instead, no attempt was made to communicate this to me, and the spare wheel tyre was left unchanged. when I checked I have found that the spare wheel cover was removed, but the spare wheel tyre wasn't changed.

When I questioned this, the staff member appeared irritated and unwilling to resolve the issue. As a result, I left without the spare wheel tyre being replaced and without a usable spare wheel, despite this being one of the services I had requested.

For me, customer service is just as important as the quality of the work itself. I simply do not see why I should spend my money somewhere that makes me feel unwelcome, fails to communicate with its customers, and does not complete the work requested. As a result, this will be my first and last visit.

I would much rather pay a little extra at a business where customers are treated with respect, welcomed with a smile, and kept informed throughout the process. Good communication and professionalism go a long way, and unfortunately, both were completely lacking during this experience.

Great, quick service.easy booking online. Dropped the car off and was done within a couple of hours.

We always use Farmer because they are friendly and reliable. They always do a good job on the car without unnecessary work.

I have used Farmer Autocare (Livingston) for a couple of years now and have recommended them to others who now also use them and are equally happy with the service. In addition to the friendly staff, you also feel you are getting genuine, professional advice at extremely reasonable prices.

Was looking to get a replacement tyre on the same day. Was able to quickly locate a branch that had the one I required and was able to book it.

Dropping off the car was easy and I decided to wait while it was being repaired.

The waiting area was clean and had a free coffee/tea machine. There was only a few chairs, but I was lucky enough to get a seat.

The person behind the desk was very friendly and progressed my booking quickly (Name was Brian).

Overall, really impressed with the service and would use them again.

Pleasant staff,but took 1½hours for 1 tyre to be replaced and was in a relationship hurry.

Best garage I’ve been to for any problems for my car get back to you in a short time and are very polite and respectful. I would highly recommend them as a go to garage for any car issues

Staff were very pleasant and professional

Service and MOT at Blackhall without any of the nonsense that dealers produce (e.g. fuel treatments, air-con sanitising, etc.). Reasonable price. Easily booked on-line. Could not ask for more. Would recommend.

The booking process was straightforward, the staff were friendly and helpful and kept in contact by phone, and the service was carried out speedily and efficiently.

Musselburgh Manager, John has been brilliant when it comes to customer service. Though I faced an issue within my Aircon regassing, he was willing to listen and help.